Review Time
The products are great. Works exactly like you want them to. International shipping takes a while, but I got my items in time to use their 30 days money back policy. Their customer service is excellent. Had to contact them twice, and both time they were more than willing to work with me to solve the issues.
Loved the customer service with this company, and the product. The product is fast charging light weight & flexible. so I’m not worried about it ripping apart or breaking like regular apple iPhone chargers. I would recommend this to anyone, that needs to charge just about anything with usb-c, lighting or micro-usb.
I have used volta chargers for 3 years now, and i have to say this is not getting any better. The service response is terrible so don't look at the life time warranty as a plus. Because you will end up being forced to buy another replacement cable elsewhere while waiting for this replacement. We are talking about 2-3 weeks of back and forth emails and finally getting it shipped. The tip is always breaking as the msterial to hold the metal cover and the circuit inside it always falls apart. The cable o ly charges fast if the brick is a good and has good circuit connection. Even the slightest disalignment will affect the whole charging speed. Still waiting for John to reply after 2 weeks 😪Edit: not sure if Volta response is helping this case, the issue isn't with the replacement. The issue is with the response on email. You said it was confirmed, but I haven't even confirmed my order nor see a confirmation receipt that my order is being sent out. So the replacement hasn't even been placed as said. If there is one, send a confirmation/tracking order through as proof with the date stamp of your said confirmation.
Volta is a great company. I think the key distinction that sets apart ok companies and great companies these days is whether they are willing to stand by their product by providing great customer service when things go wrong. My Volta 2.0 cable broke at the 'fixed' USB A end that plugs into the wall charger. I was hesitant about going through the lifetime warranty process, but these guys were awesome. They asked for pics to verify and when satisfied, offered me a free replacement product with free shipping. Didn't have to send the defective one back at all. My rep, Kingsley, was professional and very prompt in handling the situation. Really, all that one wants from companies. Volta has earned my trust, and I'd rather pay just a bit more for quality product from a quality company over knockoffs.
I placed two orders and had the chance to test some of their products. My overall impressions:1. Orders took quite long to arrive, which is not an issue for me, but I understand it could bother someone else (I am from Spain). 2. Products were nice (Giga 200W GaN charger and several magnetic charging cables I ordered). They work flawlessly, and the cable magnets are very very strong. I cannot speak about durability, but they look promising.3. Although I had to return some of the cables because they didn't fit all my requirements. Here is when, in my case, customer service shined. Very kind and helpful, and no issues with the refund.The only negative point would be delivery times, but maybe my case was a matter of bad luck. Products were great and worked as advertised.Overall, very satisfied, especially with customer service support, which I value the most.
So I lost a part of my charger abroad; they don't manufacture it. Instead, they took a spare from the office and sent me that part. I've been using Valta for years and never would return to anything else. Quality and customer service are exceptional.
Although I didn’t get my product as soon as I would’ve liked, it’s a great product! When they have to make more because they’re sold out, that’s a good problem to have. I already own 4 volta 2.0 cables and 1 of their other 100w version. I once had the in-phone bit exposed and it hit the ground causing the magnet to break. They warrantied it and replaced it. I LOVE VOLTA! And Kingsley is an awesome customer support rep! If you’re patient and kind, you’ll see the best side of support!
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Power any device with a micro USB, USB C (Universal/Android) or Lightning port (Apple) as VOLTA features cross-device compatibility. 1 cable for all devices.
