Review Time
We've had an excellent experience with Yay.com for our business phone system. The app is incredibly user-friendly, reliable, and packed with great features that make communication seamless. Setting everything up was a breeze, and the call quality has been consistently excellent.A special shout-out to Junaid, who was fantastic throughout the entire process. His support, patience, and expertise made everything smooth and stress-free. He went above and beyond to ensure we had everything we needed.Highly recommend Yay.com to any business looking for a top-tier VoIP solution!
My Yealink VOIP phones were fighting back and base station wouldn't configure. Spoke to Charlie very helpful. Had to get previous supplier to factory reset the base station as they had used their own PIN.Charlie picked up my second call and really did battle with the configuration and helped me every step of the way. Finally we have both handsets configured to the two phone numbers.Couldn't be more helpful and they answered the phone quickly without loads of menus to go through before speaking to someone.Mike
Excellent support service from Rhianna at Yay.com, professional, friendly and helpful. Escalated my issue to an engineer, proposed a solution and delivered in the timeframe she promised. 2 years a customer of Yay and never had a bad experience, great service!
I want to give a Mega Thank You to the several people who helped me set up their VOIP service. I owe an apology for the unnecessary requests for help after learning that the several glitches that I experienced were totally within my modem router/telephone equipment. In a day where many corporations no longer have live technical support, nor chat support, nor email support, rather only an AI voice support that can’t address your issue half the time, I am so grateful to the Yay team. In forty years of dealing with technical support the only other company that comes close to Yay is the Apple corporation!
If you call ask for Junaid Teladia. This guy was very personable, professional and likes motorbikes…bonus! He helped get me a phone number, walked me through the setup and called my number to make sure it works. A great experience and I’d highly recommend Junaid and Yay
Lovely Charlie held my hand over the phone and did everything for me. I've no idea what a voip is, nor do I care, but apparently I need one in my life. Well, thank goodness for the Charlies in the world! And to top it off, I've found yet another company that answers the phone with a real human being! Yay!
I recently had the pleasure of utilising the services of Yay, and I must say I am thoroughly impressed with their exceptional customer support. From the moment I reached out to them, their team demonstrated genuine care, attention to detail, and commitment to resolving my concerns.In particular, I had an issue with my account and international calling, and the customer support representative, Rowan, went above and beyond to provide a clear and comprehensive explanation. Their expertise and patience were truly commendable and made me feel valued as a customer.What's more, Yay proved that they prioritise the security of their customers, as they suspected fraudulent activity on my account. Although it turned out to be a false alarm, I am genuinely grateful for their proactive approach and robust protection system. It's reassuring to know that my personal data is safe and secure with them.While I ultimately had to seek another service provider due to time constraints, I am confident that I will return to Yay once their international calling features are updated. Their exceptional customer support and dedication to security make them a top choice in the market.I highly recommend Yay to anyone seeking a reliable and trustworthy service provider with outstanding customer support. They truly deserve a 5-star rating, and I look forward to using their services again in the future.
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