Review Time
As a company looking for a VOIP solution, we were shopping around and came across Yay.com which initially looked very promising. The dashboard is quite intuitive and provides different avenues to explore on a limited trial before you commit to buying any package.However, as of this morning (27/09/24), the account has been locked "because reasons" after me giving them a call to query why this had been closed. We started our trial on 26/09/24 and was amazed to find that 16h later the account was locked.The company then wanted a bunch of personal details to get the account unlocked so we could continue on with the trial. I simply stated on the call that this was unacceptable and not a brilliant start for someone trialling their software. Had they of asked for this information after the trial, then I would be more open to the idea. I appreciate that people could use this platform maliciously, but you are restricted to (I think) 15 minutes of free calls until you need to purchase more (or a package).Would recommend anyone looking for a VOIP solution to look at other alternatives.
I had the pleasure of working with Junaid, and his customer service was exceptional. His timely and polite responses, whether via email or phone, made the entire process smooth and stress-free. He demonstrated a keen understanding of respecting boundaries and timelines, ensuring everything stayed on track. Junaid went above and beyond, not only helping us get set up on the platform but also taking the time to ensure we fully understood the products and how the platform works. His dedication and professionalism are truly commendable.
Rowan Oscar was brilliant - I am not savy and pretty bad with technology. Rowan helped me fix a complex issue with my account. He guided me with simple to follow step by step instructions and when I made a mistake or misunderstood something he was incredibly patient and polite. If I was in his situation, I wouldn't be able to do that. His product knowledge and problem solving skills are exceptional.
I want to extend a big thank you to Rowan for the exceptional 5-star service and patience he showed me over the past week. He helped unblock my account and went above and beyond to resolve issues with internal IT pages that weren't working on my end. Rowan was incredibly friendly throughout the entire experience and thoroughly explored every possible solution to fix the problems. A huge thanks to Rowan!
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