Name: youshiko.co.uk
Telephone: 000000000
Rating: 4.6

Absalom Guest

Connection issues

had connection issues between iphone and display. sent a note to youshiko. got a response and a follow-up within 3-4 hrs (time difference as well). super service, great turnaround. working perfect now (my fault)

Date of experience: Oct 19, 2023

Chet B. Guest

2 years ago

Very pleased with super speedy and…

Very pleased with super speedy and helpful customer service following a technical enquiry about my weather station. Problem solved within 24 hours so thank you Youshiko service team

Date of experience: Oct 16, 2023

Art Smith Guest

2 years ago

Defective projection clocks

I purchased two projector clocks, they actually stop projecting for 7 minutes per hour in the night, unless your bedside table is a window to improve signal strength. So for most people, these clocks will not work for 12% of the time and this is by design! The whole idea of this projection clock is to see the time when you are in bed in the dark, so they are useless. Add onto that, if you buy a product, the customer service never replies. I am currently unable to return my defective clocks.More electrical junk for the tip.Update: they say they do reply, maybe it went to junk mail?

Date of experience: Oct 16, 2023

Homer Sanders Guest

2 years ago

Great customer service

Had a problem with the clock on the weather station. They replied to my e-mail with the fix within 2.5 hours. All sorted now. thanks.

Date of experience: Oct 13, 2023

Clifford Clark Guest

2 years ago

Cant repair it

Bought my YC9387 weather station about 3 years ago and it has worked very well until this week. I changed the battery on the 5 in 1 weather sensor and the temperature/humidity reading is not recording. the small sensor, which is accessible, has obviously failed. They will not send a new part, you have to buy a whole new unit £80 . Not happy, I thought new legislation was being bought in to save waste and get things fixed?I have been in touch with your service dept as I wanted just to repair the bad sensor. and here is their reply. It is obvious from my emails with you that you do not want to repair it, so plkease dont make me out as a liar. I have been in constant contact by email, and have left my mobile number so somebody can call, but all i have had is an email telling me to order a whole new unit!! On 8 Oct 2023, at 14:42, Youshiko Customer services wrote:you can buy outdoor sensor on its own from the following link, only if you wish :5 in 1 sensor for YC9387 ( W & T ) and YC9465 – Youshiko

Date of experience: Oct 09, 2023

Laurence Guest

2 years ago

Good prompt service

Very prompt service and faulty unit replaced under warranty without any hassles.

Date of experience: Sep 30, 2023

Effie Coleman Guest

2 years ago

Couldn't get additional sensor to…

Couldn't get additional sensor to connect to YC9331 weather station so emailed company requesting help. They responded via phone within 5 minutes and talked me through process. Outstanding customer service!

Date of experience: Sep 28, 2023

Jaden Guest

2 years ago

Customer Service

We purchased a new Youshiko Model YC9075 to replace one we had had for several years. The replacement was not recording the Indoor temperature accurately. After reporting the problem to Youshiko and providing the necessary evidence, they replaced the faulty unit immediately free of charge. We congratulate them on their prompt and professional service,

Date of experience: Sep 27, 2023

JeremyGamePlays20 Guest

2 years ago

Excellent weather station with prompt…

Excellent weather station with prompt support when I needed it.

Date of experience: Sep 26, 2023

Lyndsay Guest

2 years ago

Great customer service

Had a problem connecting to the on line servers. Received a reply and a phone call within 10 mins of sending email to customer services. Problem solved great service