Name: zapaka.co.uk
Telephone: 000000000
Rating: 1.4

Emmett P. Guest

Assuming this is just a scam company now!

2 weeks after ordering and still no confirmation of order email, no response to the 4 emails sent to any of the addresses on the website.Guess it is time to request a refund from Visa as fraud!

Date of experience: Apr 06, 2024

LL79 Guest

1 year ago

Absolutely awful company

Absolutely awful company, tried to return two dresses, sent emails, live chat Absolutely no response. Nearly £300 out of pocket and a very upset daughter, prom ruined

Date of experience: Apr 04, 2024

Albert Barnes Guest

1 year ago

Do not use this company

My wife ordered shoes that came at least a size bigger than she ordered/usually wears. They took ages to come (a month) and despite repeated Emails to the Service team for instructions on how to return them (which is what the website instructs you to do) we have had no response of any kind. So to sum up: Products are not as described, Delivery takes ages and they appear to have no customer service what so ever.Stay well away.

Date of experience: Apr 04, 2024

DS35 Guest

1 year ago

Disappointing

Disappointing! I ordered a dress around a month or so ago, it arrived but unfortunately the size was wrong, it was too small. I tried to contact zapaka service, only first email was ever responded to. I sent multiple emails, asking for follow ups, asking for help and nothing! I really liked the dress but there was no communication with the service whatsoever. Be careful! If something will be wrong with your dress you just lost £100+! Im really disappointed and would not recommend to anyone!

Date of experience: Apr 01, 2024

Zachary Barnes Guest

1 year ago

0 Stars would be compliment!

0 Stars would be more appropriate, even a compliment from the service I got. Avoid! Be warned.

Date of experience: Mar 27, 2024

TP Guest

1 year ago

WOULD GIVE -100 STAR IF POS

WOULD GIVE -100 STAR IF POS. STILL NO RESPONSE FROM ZAPAKA AFTER 2 WEEKS, 12 EMAILS SENT TO THEM AND NOT ONE (1) RESPONSE. AVOID LIKE THE PLAGUE, ABSOLUTELY DEPLORABLE 'SERVICE'. (IF YOU CAN CALL IT THAT!) A WASTE OF £66.

Date of experience: Mar 25, 2024

Brilliana Guest

1 year ago

AVOID!

AVOID!Ordered two dresses, which weren’t awful to be fair, but not the quality you’d expect for the price.Multiple attempts to email to start the returns process, as per their returns policy. All unanswered. I feel the .co.uk website offers false reassurance. They don’t adhere to their own returns policy

Date of experience: Mar 24, 2024

Isaac B. Guest

1 year ago

very surprised and happy about my order!!

ordered a dress and it arrived just like in the photos! i admit i was very worried reading the bad reviews, and as i dont plan to return this dress i cant speak on their returns policy, but for me shipping was fast (arrived in 10 days!!) and the quality of the dress is great. they do ship from china so as long as you arent concerned about long shipping times or returns then zapaka is great!

Date of experience: Mar 21, 2024

Demetrius Baker Guest

2 years ago

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANYTheir items are of really bad quality, I paid £32 for a dress that is basically falling apart. Asked for a refund, they don't respond. chased several times and then they offered 10% back. Avoid using this company

Date of experience: Mar 13, 2024

Josh H. Guest

2 years ago

***************DO NOT USE THIS COMPANY…

***************DO NOT USE THIS COMPANY **************************SCAM ALERT***********************Ordered a fleece jacket which took 5 weeks to arrive and terrible customer service. It arrived and looked nothing like the picture, but instead a highly flammable item that i couldn't even give to a charity !!Obviously I requested a return/refund and have no response to my emails!!!!!!!!!!this will be the last time i am fooled/scammed.