Review Time
The worst company ever. They will go offline once you want to return a dress and lie there’s a problem with their social media accounts! I’m now stuck with a £120 dress that’s awful quality!!! They are also based in China not the uk. Devious company that lie and scam you out of money
Ordered a dress arrived two sizes smaller than what I ordered. Contacted seller they do not acknowledge their garment is defective, insists the the buyer pays postage to return item back to China cost £40.00+ on a £100 dress. Bought via PayPal reported to them. Buyer beware it is not worth the hazel dealing with this company. Quality of goods we good it is a shame the company do not except their responsibilities with faulty goods.
The suit I ordered for my partner was too small.But first of all they use a delivery company that doe not leave a card when they are trying to deliver - they left the parcel with a neighbour who thankfully brought the parcel to us.Trying to return the item is a nightmare - they do not answer their emails and the live chat does not work. I can't get an address out of them to send a return. The ironic thing is I would buy the next size up, but it is too riskyUpdate - I managed to get an address by starting a PayPal dispute and got my money back
I ordered a dress for my friends wedding, I ordered a UK size 14 and then sent a UK10, even worse the dress was not the same as the one I had ordered. Order: WBQDUK5103. I haven't been able to get a response from the email addresses provided for refund, so I have been completely ignored despite the fact they have not sent what I ordered. I opened a case with PayPal in order to contact them and confirm that I had not received what I ordered, I sent pictures of the dress and the labels on the dress. they ignored my email and responded confirming that the package had been delivered, this is a joke as they did not deliver what I ordered and paid £90 for. I have now replied again for a return label to send back the item I NEVER ordered for a refund and am again Longley waiting a response. the biggest upset here is that I never ordered what they sent but I am expected to pay for it despite being able to prove its not what I ordered. My next move will be to ask paypal to handle the dispute and as I paid with credit card via paypal I am going to report the fraud to the bank. I would completely avoid this company all together and any like it as it is a scam.
DO NOT USE THIS COMPANY!! Wish I could give no stars as their customer service is non-existent! I emailed weeks ago asking to return 2 dresses and they just won’t get back to me. I have sent many emails since and tried talking to them on their live chat which is an absolute waste of time as it says someone will get back to you but never does! I would just like to know where to return my items to but they will not reply!!Avoid using at all cost unless you want to waste your money!
DO NOT BUY FROM THIS COMPANY Update… having finally received some kind of response It now turns out you have to return items to China. This is both costly and not easy. I’ve managed to get something sorted at the cost of £10. Dress was £50. I will risk it see what happens as bought via Klarna. Zapaka is a rip off company and the fact you have to return it to China I’m guessing most don’t bother so they just keep robbing money. Save yourself the trouble and your hard earned cash it’s not worth the risk!! You have been warned. I will update on how the return goes. (Bought dress end of Dec 23)
I was really, really worried I got scammed after ordering and reading the reviews on here. It took a long time for customer service to reply, but they were really nice. It took a total of 8 weeks (2months) for the dress to arrive after ordering, but honestly, I couldn't be happier with the outcome. It's a gorgeous dress and the quality was so much better than I thought it would be. I'd recommend but my only advice would be to order months in advance before your event.
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