Review Time
I was scared to order from this company because of some of the reviews saying it was a scam. However I am sooo pleased to say I received my dress after 10 days of purchase & it is STUNNING, a perfect fit & lovely quality material. I have a photo to submit to show the genuine product. I will definitely order from this company again. Many thanks Zapaka kind regards from Mrs L. Tarff .
I ordered 2 dresses from here and paid extra for expedited shipping. I contacted them by email to cancel the order as it would not arrive on time and would be outside the promised 8 business days. They replied and said if I cancelled I wouldn’t get anything refunded except shipping and then they sent the items anyway. The parcel arrived almost a week after it should have and they expect me to pay for it to be returned to China. AVOID THIS COMPANY AT ALL COSTSThey are dishonest and just looking for a way to take as much money from people as possible.
I brought a dress from then which was too big. I went through the refund process and they offered me a 20% refund if I kept the dress. I declined and followed the process and sent the photos of the dress and photos of the delivery receipt. They say it will take around 10 - 15 working days. It has been now 17 working days and I have emailed them twice now to give them the chance to email and refund me but they haven't. I have reported them to Trading Standards. Awful company. DO NOT BUY FROM THEM!
It's unfortunate there are bad reviews because my product was actually really good! First of all its based in China which I didn't realise until my three piece suit came all folded up in a small package, second of all, the large jacket was a bit too small and the large trousers were so long my mum had to adjust them by four inches!I think it's one of them Chinese based company's that are hit and miss!I actually love my suit but I wouldn't buy from them again.
I was very uncertain about using Zapaka after reading the reviews. I purchased a dress in size 10 (after checking thier sizes on the chart). No other communication from the company apart from the initial confirmation. The dress arrived 8 days later & is lovely. Bought for my daughters prom as I couldn't afford a £600 dress.All in all it looks lovely & arrived very fast. Thank you Zapaka
Avoid avoid avoid This is a Chinese website and ALL returns are via Tracked international mail at your cost ( in my case £65 for 1 dress and that was after ignored emails and what apps I actually got them by posting on their Facebook site . The sizes are at least 1 size too small and some items have a strong unpleasant smell .
Very unprofessional, my first and last experience with them. I ordered in the evening and asked them to cancel the order in the morning after reading some reviews that order doesn't arrive in time. They avoid responding, send me an email that I will get an official email when the order is officially cancelled, emailed that haven't ever came and after another 5 email sent they decided to answer just to tell me that they will send me the order, ill get it in 15 days, after I can refund, while the order wasn't even processed or sent. Very frustrating and they make the beautiful experience of shopping online shocking. Deeply disappointed.
Avoid this company! Not UK based despite using .co.uk.Dress too small. Sent it back...to China! They offered 40% refund as return stuck in China customs and then allegedly destroyed. Had to threaten legal action to finally get a refund. No sign of a refund for the extortionate return to China.
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