zeleris.com

1
1 Based on 113 reviews

Zeleris es la empresa de Grupo Telefónica especializada en en servicios de logística y transporte para empresas y particulares. PARA EMPRESAS - Oferta integral de transporte nacional e y logística. - Más de 10 años de experiencia en servicios ......

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113 Reviews

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Humphrey A.
Worst company ever

Worst company ever. Don't respond to mail/phone. They just won't help you. An absolute disgrace..

1
Date of experience: Feb 05, 2020
Wyndham Lewis
Zeleris are liers

This company is an absolute disgrace, they are liars. They claim they are unable to deliver because the address is incorrect but in fact they never even attempt a delivery. Customer service is a premium rate number and they are of not help at all. This company is a scam and fraudulent. Stay away DO NOT USE THEM

1
Date of experience: Feb 03, 2020
Dede
DO NOT ORDER

Just trust the reviews below and do not order with them! I understand that you might not know when ordering your package (as for me on the Jimmy Lion website) but if you do, just do not do it! It is so bad that they hang up on you as soon as they cannot answer you! :O They told me that my order was missing a document and when I asked what document they told me they do not know and hang up the phone. HOW CAN YOU DO THAT? Just save yourself from a horrible horrible service and order with someone else.

1
Date of experience: Dec 18, 2019
Merlin Parker
Really disappointing

They send me a message every day saying that I wasn't home during 3 weeks ( I work at home...). And finally, they gave back the package to the company without any reason... I will never recommend this company.

1
Date of experience: Oct 22, 2019
Ellie
A total disgrace

A total disgrace. After a week of unsuccessful attempts at getting my parcel involving long hours bloqued in the house, my list of complaints is loooong:- The company Doesn’t not call to arrange delivery and do not want to either.- They cannot state Any expected time of delivery between 8 am and 9 pm. - The company expects you to stay at home and wait for them. - It is not possible either to go and pick up yoUr parcel. -Totally unhelpful customer service where in addition nobody speaks English. In conclusion, the poorest of services.

1
Date of experience: Oct 16, 2019
Cardew Carter
THIS COMPANY IS A JOKE AND SHOULD BE CLOSED DOWN!

Paid for next day delivery and it is now 16.34 and nothing!!!If you call the call centre it is useless and unhelpful. They simply do not care.It is incredible that in the 21st century they cannot telephone the driver to find out if they will attend for what you paid for.Companies like these are a disgrace and should be shut down.Run by morons

1
Date of experience: Oct 11, 2019
corydo15
Terrible service

Terrible, terrible company. They claimed to try to deliver my parcel to my village 2 times but could not find the address, when I challenged this they stated stated they tried again but someone at the address declined to accept the parcel. Absolute rubbish. I then asked them to deliver to a shop in the main town. So they tried to deliver when the shop was closed!!!After numerous attempts, the company I ordered from recalled the parcel and sent my item via another route. Shocking way of doing business!

1
Date of experience: Sep 19, 2019
alexcook2421
No stars at all - Scam

Nunca antes había visto un servicio al cliente tan miserable. Junto con la empresa HAWKERS con la que trabajan es, con mucho, el mayor fraude ...No te acerques ...I have never seen such miserable customer service before. Together with the company HAWKERS they work with is by far the biggest fraud ...Stay away....

1
Date of experience: Sep 10, 2019
Vera Parker
0 stars. Worst service I've seen so far in Madrid.

0 stars. The messenger will come to your house with the package when it suits HIM, this is a direct quote from the company. Not when you're home because it is apparently your responsibility to be home when the delivery is made. Even if you advise in advance what time you will be home to make it easier for them. It's a shame Tuenti chose to work with this company because they are unprofessional, disorganized and entitled.

1
Date of experience: Aug 13, 2019
Owen Bell
Embarrassment of a company

Embarrassment of a company. Never came by or never left a note saying they had but in their app it says they tried three times. Impossible to give preference in time of delivery (even just morning or afternoon) meaning they expect you to be in the same place from morning to night... They have now sent back my package to the sender… Customer service has also been extremely rude, unhelpful and unprofessional.

1
Date of experience: Aug 08, 2019

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Business Details

  • Zeleris es la empresa de Grupo Telefónica especializada en en servicios de logística y transporte para empresas y particulares. PARA EMPRESAS - Oferta integral de transporte nacional e y logística. - Más de 10 años de experiencia en servicios ...

  • language https://www.zeleris.com

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