zeleris.com

1
1 Based on 113 reviews

Zeleris es la empresa de Grupo Telefónica especializada en en servicios de logística y transporte para empresas y particulares. PARA EMPRESAS - Oferta integral de transporte nacional e y logística. - Más de 10 años de experiencia en servicios ......

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113 Reviews

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Gertie Carter
The worst company

The worst company, the same bad as Starpack and Skynet. DON'T USE ANY OF THESE COMPANIES-NEVER picks up parcels. I am sitting by the window and receive a message, that no one was at home during the collection. Absurd, this is a joke.

1
Date of experience: Oct 29, 2024
Abe
Don't deliver when they say they will

Don't deliver when they say they will. Tracking isn't updated. I´m still waiting after they lied about trying to deliver (I was waiting for them!)Now package is permanently waiting for the next distribution.I guess they must be cheap for the sender who does not care much about his customer

1
Date of experience: Oct 12, 2024
Rose C.
I have been waiting all day from I…

I have been waiting all day from I received an SMS at 9 am that the package will be delivered today until I received a new SMS at 9.15 PM that they could not deliver today. This is not acceptable and I join in with so many others to complain to Movistar about this. I can only hope my package will arrive sometime, but by the look at the opinions of others it might not. Janne KD.

1
Date of experience: Aug 27, 2024
TheEtherion
The worst and most disrespectful…

The worst and most disrespectful customer service in my life, never call them.

1
Date of experience: Aug 01, 2024
Aidin Bell
Companies should not work with Zeleris…

Companies should not work with Zeleris if they want to keep customers. This company does not even attempt to deliver and they mark as absent when I have been home all day. Nowhere to contact directly.

1
Date of experience: Jul 11, 2024
MineTixel
I ordered a phone with O2 on Saturday

I ordered a phone with O2 on Saturday. I got a call from Zeleris saying they would deliver it on Tuesday, but they couldn't give me a specific time, so I had to stay home all day. They didn't show up on Tuesday. I stayed home all day Wednesday too, and they finally decided to come at 5:10 pm while I was walking my dog. I got a call and asked the courier to wait for 2-5 minutes, but he said he would deliver it on Thursday instead. I stayed home Thursday, and at 7 pm, I got an SMS saying they tried to deliver, but they didn't ring or call. When I called them, they blamed me and couldn't tell me when it would be delivered.Not sure why anyone would use them

1
Date of experience: May 31, 2024
Wyatt
Unethical and untrustworthy, the worst!

Once in a while an online order gets shipped with zeleris by the vendor. This means only one thing. Money and time lost on for all involved. Zeleris does not even attempt to deliver. Neither do they call, notify or do anything else. They will list the status as "tu pedido tiene incidencia" a few times, after which nothing. Eventually, after two or three weeks, the package gets delivered to whoever sent it. No amount of calling them, attempting to reschedule or anything else will ever result in a single delivery attempt. There should be a class-action lawsuit against this company to put it out of business once and for all. AVOID at all costs!

1
Date of experience: Mar 01, 2024
Winter Baker
Courrier don't have time ro delivery parcels

Attemt delivery when nobody at home. Asking courrier for reapeat delivery in 1h, NO! Courrier don't have time. Wait to next week, and it possible will be delivered!

1
Date of experience: Jan 26, 2024
LT21
Worst customer service in Spain

Title: A Nightmare Experience with Unreachable Customer ServiceI recently had the most frustrating encounter with a service that left me utterly dissatisfied. My package was delivered to the wrong address, and the ordeal began when I attempted to rectify the situation.The first hurdle I faced was the inability to contact them by phone. Despite the status of my order being marked as "delivered," my efforts to connect with their customer service team were in vain. The automated system only allowed calls if you had received a prior notice, leaving those without one stranded and frustrated.Moreover, attempting written communication proved equally futile. The absence of an email address, a WhatsApp service number, or any alternative means of contact exacerbated the problem. This lack of accessibility is not only inconvenient but also reflects poorly on their commitment to customer satisfaction.Navigating their website, touted as a solution, only added to my frustration. It offered no tangible solutions and seemed more like a maze than a helpful resource. The absence of responsive customer service and a user-friendly website has led me to question the legality of their operations.In light of my experience, I believe their customer service and website functionality should be thoroughly examined and, if necessary, deemed illegal. It is disheartening to encounter such poor service, and I hope that my feedback serves as a cautionary tale for others considering this service.

1
Date of experience: Jan 16, 2024
ABSOLUTAMENTE IMPRESENTABLES.

ABSOLUTAMENTE IMPRESENTABLES.NADA RECOMEDABLES

1
Date of experience: Jan 09, 2024

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Business Details

  • Zeleris es la empresa de Grupo Telefónica especializada en en servicios de logística y transporte para empresas y particulares. PARA EMPRESAS - Oferta integral de transporte nacional e y logística. - Más de 10 años de experiencia en servicios ...

  • language https://www.zeleris.com

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