Review Time
I usually use Zipcar to get home from college which is about a 3 hour drive. Overall the cars are in good shape and perform well. And the service is a fairly good price. But I have received a car two times in a row (both different vehicles) and they have smelled like cigarette smoke. These are supposed to be nonsmoking vehicles and users that smoke are supposed to be fined. I always complain about the smell during the inspection. But on the second time I had enough. I didn’t want to smell cigarettes on my entire 3 hour drive. So I had to buy air fresheners and spray. When I contacted Zipcar they refused to compensate me for my trip other than giving me a 1 hour ride credit, which is next to nothing. I was very disappointed in their customer service. I don’t know if I will ever use their service again.
Zip cars are ok. The prices are expensive & the quality of the car isn’t matching the price! They are definitely overpriced! An they have a limited quantity so the choices aren’t many. The weekend prices are ridiculously high and normally they give only 200 miles so if ur ubering/doordashing you will go over a they will charge u an expensive fee! Im starting to think they aren’t worth it! Before I started I was ok until they started with all these additional fees!
Zipcar charges a $25 application fee (plus applicable state tax) but does not provide adequate disclosure of the reasons for denial, does not always provide the reasons it has denied an application and then pockets the fee without giving a reason. This is unfair and deceptive practices and should be prohibited from operating in this way by each state that regulates (an collects fees) from their business.
Attempted to hire a car in USA car had number plate removed several dents couldn't get in as they couldn't contact us as we had uk number. They said a manager would call they didn't. Lost membership cost and time as only had a few days in America. Awful experience.
1. There wasn't that many available cars than I expected a few days before the trip2. Big hole in carpet/interior parts broken3. Car shook when accelerating and breaking4. Tires all needed air5. Horn didn't work (almost got hit by a car and couldn't even alert that they were bout to hit me)6. It was $500 for 2 full days...Ultimately I could have rented a car for the same amount of time and money, but had a super reliable car that worked and didn't need maintenance. I canceled my account and I tried to get a partial refund...they gave me $14 for the 3 hours I didn't use it when I returned it early....Really disappointed.
Booked van. Parked my car 1st in bay that costs £5 per hour in Clapham. Walked short distance to van , no van. Call Zipcar. Given new postcode van had been moved. Walked to new location, no van. Called Zipcar given a brand new postcode told it was short distance away. Walked for 10 minutes, found Van exactly half hour after my booking time which they ever so kindly added back on. Dropped van back 2hrs later from where I picked it up and locked via the app. 10 mins later got a phone call from Zipcar asking me where their van was, it's late ! Told me I should have called them to let them know where I dropped it off! You can't make this stuff up! Person who called me was rude and unapologetic for all the morning hassle they caused me. Had to put more money on bay where my car was parked. They had been great before today.
Zipcar is convenient, flexible, and easy to use. I’ve been using Zipcar for over four years now. Since we only have one vehicle, the ease of reserving, picking up, and returning a Zipcar eliminates the hassle of dealing with traditional rental car companies. Recently, I had to take my brother, who has a broken foot, to two back to back doctor appointments. Renting a small SUV was incredibly easy and made the process of getting him to his appointments so much smoother. Thank you, Zipcar, for making the experience seamless and stress free!
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Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
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