Review Time
I was kicked out of the app. Could not log in & they had to unlock the car & lock when I call and wait to speak to someone. I wanted to extend my booking so by me not being able to log in we had to rebook. Somehow someone was able to overbook. Zipcar called like it was my fault when it is them & their system’s fault for technical issues. I’ll never suggest or use this car company again. Biggest inconvenience, lost money, my child & I was left to freeze in the cold for 5 hours.
AVOID USING ZIPCAR AT ALL COSTS. I've had a truly awful experience with ZIPCAR in London. They wrongfully charged me £145 which they took from my account with no prior warning for a "traffic violation" that was their own fault. And they "accidentally" took that payment 9 times, meaning they have stolen over £1000 of my money straight from my account. I called up several times over the span of two weeks and they refuse to refund the money. They tell me a customer service rep will call me back and then no one does. This is awful service and a really dodgy way to make money. Whatever you do do not give them access to your bank account, they will steal your money.
I just had the worst experience ever with Zipcar definitely will not be using their services ever again in life. Picked up the first car picked it up on a Friday used it about four days. They provided me with 200 miles per day so that was 800 miles that was given to me they claim that I drove over 1000 miles even though I had the mileage tracker on on my phone because I know how these car services do. They told me that my mileage tracker was incorrect and that theirs was correct. Then on top of that the day after I kick the car up an alert popped up when I cranked the car stating that I was 132 miles overdue for an oil change. So then after taking that car back, I picked up another car and there was some strange knocking noise from the undercarriage of the vehicle so I ended up taking that one back Picked up another vehicle and the bearings on the wheels were bad it was making out loud humming noise, zipcar does not do any maintenance on their vehicles which interns makes driving conditions, unsafe for drivers. The price per miles over is ridiculous with this company and they charged me 50 for being 2 minutes late and they charged me a 139 towing fee because their car was unsafe to drive. Completely ridiculous. Just going to use Turo or Getaround next time.
I recently rented a Zipcar at 12:30 PM to drive for Uber, but the experience was a complete disaster. While completing Uber rides, the car unexpectedly shut off and wouldn't restart. I immediately contacted Zipcar, and a representative named Inez informed me that a tow truck would be dispatched. I was also told that once the car was returned to its home location, my rental would be transferred to another vehicle. I ended up waiting for four hours, calling for updates every hour, only to receive vague and unhelpful responses. Finally, at 5:30 PM, after speaking with Zipcar support again, I was told the car would need to be towed and that I would have to find my own way home. They assured me I'd be refunded for the unused rental time, but I explained that I had essentially been stuck for over five hours and never actually got to use the car. Despite this, the roadside assistance representative said there was no way to transfer my rental and reiterated I'd only get a refund for the hours I didn't use. By 8:30 PM, there was still no tow truck, no update, and no resolution. Frustrated, I asked to be removed from the rental so I could rent another car and try to salvage my day. Zipcar disconnected my account from the vehicle, and I caught an Uber to the new rental location--30 minutes away in the rain, costing me $28.37. When I arrived at 9:00 PM for my new rental, the car wasn't even there. By 9:45 PM, I was still waiting. When I called customer service, they gave me the same options: wait for the car or request a refund that would take up to seven days to process. To make matters worse, they previously charged me a $40 gas fee, despite the car being returned with the required 1/4 tank of gas. I disputed this over two weeks ago but haven't received a response because, apparently, their managers only handle these issues via email and are never available. This has been one of the worst experiences I've ever had. If you're considering Zipcar, don't waste your money. You're better off paying for a traditional rental car where you'll at least get guaranteed service.Update: they offered me a refund of $11.03
The onboarding process was a total disaster: just one of many examples—they claimed I didn't meet the minimum age requirement. I'm 60; since when did that become too young ? And to top it off, they made me pay for this chaos. Seriously, go with Turo instead.
It’s convenient and easy to access vehicles Have a nice experience when calling to report vehicles with smoke. I’m not a smoker. Just wish others would have the same courteous to keep vehicle smoke free. I’m enjoy using there services.
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Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
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