Lorna

Service and delivery A1

Usual excellent service, and delivered without problems to the other end of Scotland within six days.

Kenny B.

Good Wood!

As usual, the Wood Fuel Co-Op provide excellent quality fuel. I bought a pallet of beech nestro, which is an excellent burn, long lasting and hot; and a crate of oak logs which are big and chunky and...

Isidore Barnes

Ordering was straightforward and good…

Ordering was straightforward and good customer service.

Kathryn Bell

Can't Fault

Great service and products, always helpful on the phone.

Maxine Howard

Great service

Always good choice of briquettes, prompt delivery, and great service when needed.

Adam Clark

Super service & products

Efficient service from people who are helpful & knowledgeable about the products they sell. Ordered on a Monday, pallet delivered on the Thursday. Good prices too

Emily Whatley

Certainly Wood honestly could not care less about their customers. Pallet Line fulfilled my 85-year-

Certainly Wood honestly could not care less about their customers. Pallet Line fulfilled my 85-year-old father's delivery and the driver and manager were both rude and unprofessional, and entirely unw...

Mort

I was recommended to use this company…

I was recommended to use this company and placed a order for kiln dried logs, slightly more expensive than others but decided to take a chance.. Made an order however delivery never happened, so it wa...

Ælfweard F.

Classic bait and switch

Classic bait and switch. Advertising Black Friday pricing today but will not honour the pricing, already showing as sold out even though you can buy same product from stock at a higher price. Only ans...

Orlando A.

Far too many small/thin pieces

Quite good Quality BUT there are far too many small, almost kindling pieces of wood and very small/thin logs that burn away in no time.

Shepherd

Good to deal with.

Good quality wood, delivered as promise. Good customer service and good to deal with.

HL26

Very nice and helpful team.

Very nice and helpful team.The quantity of wood was actually much bigger than expected, so really feel that we got well served for the price, very good quantity / price ratio.Will recommend certainlyw...

Benjamin Whitson

Super Impressed with our mixed bulk bag. Second time we have ordered this from instant logs. First t

Super Impressed with our mixed bulk bag. Second time we have ordered this from instant logs. First time was great, the second time was excellent. Great value for money. Burns clean, dry seasoned wood...

Kevin Foley

Very efficient and organised

Very efficient and organised. Kept up to date about order. The delivery driver was very helpful to me.

Ruth Mann

Easy to order

Easy to order. A bit pricey but good logs - burn well

Kirsty B

The logs are great.

The logs are great.

C Kramer

Excellent firewood

Delivery was fast, the logs arrived on a pallet, wrapped to stay dry, and are some of the best quality firewood I've had. Will 100% be ordering again.

Mrs Jacqueline Mcvey

Very fast delivery very reliable

Very fast delivery very reliable

UR8

Log delivery

Quick delivery from order date and put where asked.

Anya Ortiz

Good and friendly service

Lincoln Coleman

Excellent service

Excellent service - good dry sustainable and British.

Maks

Excellent service

Woodrow C.

Great logs sustainably sourced

Always helpful, timely deliveries, great logs, sustainably and locally sourced. Hard to fault.

IA

Quick local delivery every time

Quick local delivery every time , dropped on my driveway where I ask them to

Edris Scott

Timely delivery of quality logs just in time for the holidays

I received my kiln-dried logs the very next day, right before Christmas, which was wonderful since I expected a longer wait. The logs are well-sized and of exceptional quality, perfect for my small lo...

Jeremy Clough

Service with a smile!

Claire

Great value great customer service

Jacqui

Really nice guys

Really nice guys, great communication, and local. Have used on numerous occasions - well worth it!

Joanne Tomlinson

Fantastic service

Fantastic service, kept updated and was advised on the day regarding delivery window. The young man who arrived with the wood was super friendly and a credit to the business, even had a bit of a laugh...

Mark Haywood

On time quality delivery

Delivery made within a few days, great communication form the team. Proper full filled bags. Very happy and would recommend

CF14

I really like these guys

I really like these guys. They're always polite, act professionally, and are punctual. The only thing I'm not completely happy with is how often they deliver. It's not a huge issue, I just wish they c...

NL

Great customer service

Great customer service. They're very professional and deliver on time. The firewood is really good quality, and they measure the right amount. I really suggest them, and I'll keep getting firewood fro...

Martin Fisher

An easy ordering experience for when…

An easy ordering experience for when you need great firewood for an upcoming event. I called on a Monday and had my order on a Friday just in time for our weekend gathering. The wood was super easy to...

Violette

Great product

Great product! Arrived exactly as described and service was excellent.

Tanner Reed

Fast shipping

Fast shipping. Great product. Will use again in the future.

Samuel

Great customers service with an AMAZING product. Smokeless!

I appreciated the customer service and the fact that they stretched their delivery radius to get to me, but what is the most amazing is the quality of the wood. This fire is nearly smokeless. It is su...

philow2115

Perfect in every way

Perfect in every way! Ordered in the morning arrived later same day. Quality kiln dried wood, no oak or slower burning wood, and at prices far less than other companies, half the price of other kiln d...

Eudora Adams

Quality logs and friendly efficient service

Stuart & Dermott provide good, friendly and efficient service. The quality of the kiln dried logs is excellent. The logs burn well and don’t smoke excessively because they are dried so well. I recomm...

BR

What an amazing find..

What an amazing find... just got our first delivery of kiln dried logs. These burn well and give off lots of heat, and by far the best we have found. Friendly service too. Already recommended to a fri...

Charlton C.

Fabulous company

Fabulous company. Have used for the past two years. Easy ordering, fast, friendly delivery, great price and kiln dried wood is top quality. Will continue getting our wood from them and can highly reco...

MJ

Great local company

The ordering and delivery of logs is what I expect from a good local firm. The order was placed online with an immediate confirmation via email. The invoice was received a day or so later - payment by...

CS

Great logs and service

Very easy website to order from. Delivery was fantastic and Stuart was really helpful.The logs are very dry and burn well.

Roman

Outstanding logs, perfectly delivered!

Outstanding logs, perfectly delivered! Their communication was exceptional as well. When the delivery encountered a delay, they promptly informed me and provided options to resolve the situation. Trul...

Tim Mclellan

Great logs

Great logs, went up no problem and burnt for longer than normal, no hissing or spitting. Came the day after ordering and a real smooth process, will be using as my supplier from now on.

Hannah Alexander

Very Impressed

I’ve been really impressed with Logsnith. The logs arrived exactly when promised, well-packaged and easy to store. The quality of the wood is excellent – dry, evenly cut, and burns beautifully without...

Christina Taylor

I could not be happier

I could not be happier with my experiences so far with The Logsmith. The logs made creating the perfect cosy fire for autumn so quick and easy. Ordering was very straightforward and the delivery came...

Martin Burnett

Well done The Logsmith

I have been very impressed with The Logsmith. They seem an extremely professional outfit. My logs were delivered on time, expertly packed, the customer service has been first rate and the logs are top...

Emily Cheetham

So impressed with the logsmith

So impressed with the logsmith! The quality of wood is brilliant and last so much longer than the logs we used to get from the supermarket. The monthly delivery is going to be a life saver this winter...

Gill Kitson

Excellent company and very impresed with the wood. First time using hornbeam and it is a strong hot

Excellent company and very impresed with the wood. First time using hornbeam and it is a strong hot burn I will definetly be buying again. Company kept me updated which was brilliant 5 stars. The only...

Carl Francis

Ordering easy and scheduling delivery is simple too. The quality of the hornbeam logs is very good

Ordering easy and scheduling delivery is simple too. The quality of the hornbeam logs is very good and they are obviously well seasoned. I've had hornbeam before from here but also beech. Some of t...

Ashley Smith

Good, dry logs, very secure on the pallet and easily moved by the delivery chap to the right locatio

Good, dry logs, very secure on the pallet and easily moved by the delivery chap to the right location for me. First time I've tried hornbeam - it is very dense, so may not light easily, but promises t...

Antyss7753

Impressive Delivery and Quality Wood

The delivery driver skillfully maneuvered the pallet of logs down a cobbled path and placed it precisely where I requested, which was a pleasant surprise. The wood quality (hornbeam) is excellent, wel...

Chris

Product as expected

Product as expected, delivery driver very helpful

Sue Simpson

Fabulous quality logs

Fabulous quality logs, delivered on time by very friendly staff

Joanne Ross

Outstanding service and reliable delivery

Exceptional service. The wood matched the description perfectly and was fully tracked to my doorstep. It arrived with a tail lift van and powered pallet truck, allowing for placement anywhere with a f...

Maggie Walker

Easy order and quick delivery!

Easy order and quick delivery!Helpful and nice delivery person.

Krista

Quality of logs are excellent

Quality of logs are excellent. Great value. Delivery speed is second to none.And staff are brilliant.What;s not to like? Five stars.

Tommy Reed

Delivered promptly and positioned in…

Delivered promptly and positioned in the drive perfectly. Ordered a pallet and it came covered as it was pouring with rain on delivery day!

Nina B.

Great service and value!

Nathan Walker

Dropped at front gate not down lane by…

Dropped at front gate not down lane by gate or on driveway as asked. Delivered a day earlier than expected so was not in, my grandson's were home though.

Cwichelm Scott

Fraud - avoid at all costs

They were reliable last year, but now it's a scam. Do not place orders with them. They have kept me waiting for over two months since September. They claimed to have refunded me, but I still haven't s...

Dominic Navarro

Great service👌

Spencer A.

Excellent quality and service

The quality is excellent, and the service is top-notch. The team is incredibly helpful, and I can recommend them without hesitation. Thank you, and I look forward to my next order.

Absalom J.

Company owes suppliers

This company has significant outstanding debts to their firewood suppliers. A supplier from Latvia provided firewood to them, and we have yet to receive payment for six truckloads. While the product q...

JA6

Mixed feelings

I received a call from the company apologizing for the poor experience, and they sent a new cleaner and fire starters free of charge the next day. It's nice that they follow up on customer feedback. H...

Morty B.

Very pleasant experience

Extremely pleasant, accommodating, and professional. The driver called 25 minutes before arriving and assisted with carrying the wood, even though I hadn't paid for that service. The wood quality is e...

David Smith

I have been using Lekto wood fuels for my open fire over the last few years and find that they enabl

I have been using Lekto wood fuels for my open fire over the last few years and find that they enable me to keep the fire going for as long as I need to without having to relight it.

Charlotte Hale

Really wouldn’t recommend the night briquettes - they don’t burn well, so don’t give off much heat -

Really wouldn’t recommend the night briquettes - they don’t burn well, so don’t give off much heat - and leave behind SO much ash. All in all a bit of a nightmare.

Paul Hurst

My parcel shows delivered by dpd Monday 2nd February but I have not received it i have used the dpd

My parcel shows delivered by dpd Monday 2nd February but I have not received it i have used the dpd app to say it has been delivered to the wrong address your help would be appreciated to resolve this...

robert perry

Delivery was excellent They give a comfortable heat and last a long time the night brick s are brill

Delivery was excellent They give a comfortable heat and last a long time the night brick s are brilliant they last all night and I have to leave remaking it until much later in the afternoon as its to...

SCOTSCRAIG DEVELOPMENTS

Firstly I was sent heat logs instead of night briquettes, replacement was quick but not without a lo

Firstly I was sent heat logs instead of night briquettes, replacement was quick but not without a lot of inconvenience waiting for courier to collect ( I waited until 2pm) so that was a wasted day, ni...

Gerard Lewis

Exceptional service with impressive products.

An outstanding service. The delivery is prompt and the products are remarkable. The night briquettes perform excellently; they provide heat not just overnight but well into the afternoon. Even if the...

Christṏphǝr H

Price was good but “Hardwood” order is 90% birch. They don’t mention this on their website. Crate wa

Price was good but “Hardwood” order is 90% birch. They don’t mention this on their website. Crate was filled short of full. If it was a pint in a pub I would have asked for a top up. Probably not goin...

D.

Easy order process, love being able to get all I need on one site. Delivery is tracked so you can se

Easy order process, love being able to get all I need on one site. Delivery is tracked so you can see when it’s due and delivery drivers have always been happy to place delivery where asked with a smi...

Annette Knill-jones

Delivery drivers exceptional

Delivery drivers exceptional

Mr A

Fantastic value for money!

Fantastic quality, price, speed of delivery and service right to my log shed! The sort of service you use to get! Will not go anywhere else in future and have already closed other coal/log accounts.

Deborah Roots

Coal arrived on time

Coal arrived on time, the very helpful coalman stacked just where we requested

Alison Gale

Good price

Good price , quick delivery slot and driver brought the bags up the drive. Due to our road size a smaller vehicle might be better as delivery was in the dark on dustbin collection day and a neighbour...

Sam Crellin

Made an order a week ago and schedule delivery for Friday. No delivery and no communication all day

Made an order a week ago and schedule delivery for Friday. No delivery and no communication all day. At 4pm called them and they said would call depot to check on it. I had seen they closed at 5pm so...

Andrew Willett

I ordered kiln dried hardwood but a large amount is softwood which is spitting as it burns. Also a l

I ordered kiln dried hardwood but a large amount is softwood which is spitting as it burns. Also a large amount of thin strips along with rounds that appear to be fence posts, The wood also has a stro...

Alison Harnwell

We have given Firewood.co.uk 2 chances, for the first order we paid extra for a morning delivery as

We have given Firewood.co.uk 2 chances, for the first order we paid extra for a morning delivery as we work evenings, when it didn't arrive we phoned and cancelled the order, the company phoned us bac...

Gunnar Cooper

Initial Impressions Mixed: Great Service, Subpar Product

Initially, I purchased the premium hardwood. The website was user-friendly, communication was clear, and delivery was prompt. However, the quality of the logs was disappointing, with many being small...

Grant Fox

Arrived on time and got what I ordered

Sonia Ruiz

5 stars

Delivered when you said you would, delivery man very helpful and dropped off crate where I wanted.

Nevaeh Adams

Excellent logs that burn efficiently.

Excellent logs that burn efficiently without spitting or turning to ash too fast. They provide great heat. The packaging is of high quality, wrapped in sturdy plastic bags and housed in cardboard boxe...

Edris Cooper

Extremely disappointing customer service!

I am incredibly frustrated with my recent experience with this service. I had been receiving a bi-monthly delivery of sawdust for my small pets through an online platform. This order was supposed to b...

supermoine69

Exceptional Service Experience!

I can't commend the level of service enough; it was truly exceptional. The logs were delivered the very next day after placing the order, even during the Christmas season. They will definitely be my p...

Sandra Tan

Fuel logs

Great value for money and very fast delivery.

Mr Colin Mcphail

Prompt service with no hitches

mick Robinson

Everything was e xactly what I wished…

Everything was e xactly what I wished it to be.