James Rossdale

We had two engineers visit our home to replace a large part of the boiler which had developed a seri

We had two engineers visit our home to replace a large part of the boiler which had developed a serious fault. N5DB (Daniel) and 14MB (Mark) were both excellent, taking a great deal of care with the...

Mrs Rebekah Jane Goodridge

It’s almost been a year since having boiler installed and very pleased with boiler. Just approaching

It’s almost been a year since having boiler installed and very pleased with boiler. Just approaching our first service which is booked in and hope to see to continue to be impressed.

Graham Elleson

The booking was so easy to do on the website, The Fast Track team came to me the next day to confirm

The booking was so easy to do on the website, The Fast Track team came to me the next day to confirm the appointment, who would be the installer and final cost for the installation. I can't thank them...

Nick Schlittner

Very quick and efficient service from the Worcester Fast Track team. Our engineer arrived on time,go

Very quick and efficient service from the Worcester Fast Track team. Our engineer arrived on time,got on with the job and our new boiler was up and running in a few hours. Recommended

Charles Cachia

After the old boiler broke down we came across the Worcester Bosch website on-line which was very us

After the old boiler broke down we came across the Worcester Bosch website on-line which was very user friendly and quickly helped us choose the correct new boiler. TS Gas & Electric Ltd contacted...

Mr KJ Lesser

It works well without issue, and it's really quiet. Hardly much else to say, as it is a device that

It works well without issue, and it's really quiet. Hardly much else to say, as it is a device that you only really notice when there is no hot water. The only reason it didn't get 5 stars is the fact...

Mark Anderson

Timely and Efficient Service

The representative called to confirm his arrival time at our location. He arrived promptly and began diagnosing the intermittent issue. After replacing the suspected component, he tested the boiler af...

Yasmin Wilson

Excellent technician service

The technician arrived promptly to address an issue with the heating system. He quickly diagnosed the problem and resolved it without any hassle. The heating is now fully operational. Communication wa...

Ian

Excellent thorough Service Engineer…

Excellent thorough Service Engineer Paul G

Zoe Aspinall

Colin came to check a fault with our…

Colin came to check a fault with our boiler and carry out an annual service. Such a lovely person, very professional, great advice given and now we have a warm house. Thank you.

Hugh Collins

Very professional and friendly engineer…

Very professional and friendly engineer who explained everything clearly

Jamie

Fabio came and sorted out our boilers…

Fabio came and sorted out our boilers hot water issue. He was very throrugh and professional. Very pleased with the work completed. Thank you.

Frankie Hughes

Disappointing Experience with New Boiler Installation

I had a new boiler installed in November 2023 based on a recommendation from the fitting company. It was supposed to be more efficient, with readily available parts and better reliability than my orig...

Russ

Boiler issue

Had boiler issue called Monday sorted Wednesday great service engineer who came out was brilliant

S Hamilton

Prompt service

A bit fiddly getting to speak to the right person, but once that hurdle was cleared, they arranged for an engineer to call the next day, to replace broken part. Engineer attended, and Big Red Sticker...

sheila mckay

Navien Boiler Repair

Great experience with Customer Service and Rhys, the engineer who repaired our Navien combo boiler. He went over and above to fix the problem in an efficient and timely manner. Thank you to all concer...

A Ramsden

Please look at spelling mistake on…

Please look at spelling mistake on message to me.Out for ourAllan

Julie Kendall

Polite and skilled worker.

William Napier

apart from a hiccup due to estate numbering arrived ahead of time. explained the problem to him and

apart from a hiccup due to estate numbering arrived ahead of time. explained the problem to him and he quickly sourced the problem as well as keeping me informed. he also so fixed another small proble...

Nigel Cox

Great service on the phone and engineer arrived within 2 days, he would have come the following day

Great service on the phone and engineer arrived within 2 days, he would have come the following day but we weren't available.. he checked everything on the boiler and we had central heating again.. hi...

Barry Wilson

There is not much more that I can add to my review title of, Reliability, really, the engineer just

There is not much more that I can add to my review title of, Reliability, really, the engineer just came and did his work, with no interference from me. Sorry, but that was all there was to it. As a...

Man Gurung

I would like to express my sincere appreciation for the outstanding service I received from your tea

I would like to express my sincere appreciation for the outstanding service I received from your team. When I contacted your customer help desk, the staff were extremely friendly, polite, and profess...

Theresa Caruth

The engineer was very pleasant and he was thorough, telling me what he was testing for etc. The com

The engineer was very pleasant and he was thorough, telling me what he was testing for etc. The company and the engineer kept me updated by phone on when they would arrive.

Marie Anderson

Quick and Effective Boiler Repair

The engineer arrived promptly and had my boiler fixed in just 20 minutes. I was initially told by the insurance service that my boiler was irreparable due to the need for a new heat exchanger and othe...

Charlie

This review goes out to jasmine who has definitely restored my faith in customer service support. I

This review goes out to jasmine who has definitely restored my faith in customer service support. I found her attentive and let me off load my situation without interrupting. My problem has now been r...

Billy King

The engineer they sent was Dave to give my boiler an annual service. It's the first time I've used f

The engineer they sent was Dave to give my boiler an annual service. It's the first time I've used ferroli but I definitely will in the future as it's the first time I seen the boiler cleaned up in su...

Julia Julia

Hi, I have a question about my Ferroli 28 kW boiler. The flame symbol turns on and the boiler start

Hi, I have a question about my Ferroli 28 kW boiler. The flame symbol turns on and the boiler starts by itself several times a day and night, even when the tap is closed and the heating is off. I’ve...

VW51

Absolutely brilliant customer service

Absolutely brilliant customer service Bent over backwards to help us out . Came up trumps Andy the engineer lovely professional polite man . Karen the customer service lady was amazing rang me twice t...

Stephen Cook

I paid £95 for them to break the boiler

I paid £95 for them to break our ferroli boiler and leave us without heating or hot water during a week with lows due to go below 0'. DO NOT USE!!! Extremely abrasive and unhelpful customer service, s...

Ben Flores

Excellent service

Leontios Christou

Called Alpha on Monday morning had a problem with my boiler I don’t have any hot or central heating

Called Alpha on Monday morning had a problem with my boiler I don’t have any hot or central heating . Spoke to a gentleman who was very nice on the telephone. He ended up selling me a package. Told m...

BeautifulDark

Frustrating Experience with Warranty Claims

I wrote a review after attempting to file a complaint and utilize a warranty on 31/12/25. The company responded on a review platform, stating, “Hi, we're sorry to hear this. We understand our team hav...

CS

Lack of response regarding urgent boiler issue

I called on Friday to report a leaking boiler, and I was assured that someone would contact me. However, I received no follow-up, so I called again on Saturday. The representative confirmed my contact...

Maverick

The alpha employee was friendly…

The alpha employee was friendly helpful and very experienced

Murray L.

A very polite and professional engineer…

A very polite and professional engineer that serviced our boiler today.

Louis Howard

Boiler problem

I know when I call when I have a problem that when the engineer calls he is always friendly polite helpful and always on time if he can fix the problem he will on the day

Philip Appleyard

I reported an issue with my boiler 15:00 on a Friday afternoon. On Monday morning at 09:30 Irfaan wa

I reported an issue with my boiler 15:00 on a Friday afternoon. On Monday morning at 09:30 Irfaan was already standing in front on the boiler. He fixed the issue relatively quickly without any fuss. H...

Osbert Coleman

Experience with boiler replacement

I acquired this boiler to substitute an old unit. The certified engineers arrived the next business day (just two days before Christmas) and took two days to remove the old boiler and install the new...

Wendy C

The Vitodens 050-W is perfect choice…

The Vitodens 050-W is perfect choice for my 2 bedroom 2 bathroom apartment. It runs happily on programmed settings or using thermostat and fits neatly in the kitchen. Warms everything up quickly and q...

Keith Allard

We've had the Vitodens 100-W for nearly…

We've had the Vitodens 100-W for nearly 3 months and it's the most unreliable boiler we've ever had. Only a 50/50 chance of getting hot water, and we never know if the heating is going to come on the...

Sandra

Emergency boiler replacement

My boiler broke down at a very difficult time for me but the help I was given by South Coast plumbing and Heating was second to none. I cannot recommend them highly enough.

Dan Martin

Awesome boiler

Awesome boiler. Efficient, quiet, small, and full of technology. 12 year warranty is a massive peace of mind.