Hubert Smith

The customer support team recognized…

The customer support team recognized that I purchased the wrong part for a my mini split system and texted me immediately to quickly change the part and update the purchase transation.

ToxicCheese52

The customer support is fantastic

The customer support is fantastic. 24/7! This helped me immensely as we worked on this project during the weekend. Alex from customer support, was super knowledgable and helped me with all sorts of qu...

Herschel

At Last.....

After three weeks of asking just one question and even contacting the owner of the business for an answer there is still no answer. The question was that they claim that no special tools are required...

Tonja R.

Very nice experience dealing with this…

Very nice experience dealing with this company. Alex was very informative and helped me get back on track with my project. Shipping was fast even though they had some tech issues. Would do business wi...

GP76

Accessories purchase

Accessories purchaseI recently purchased a line set kit from MRCOOL Minisplit. com.I had a excellent experience. There team was on top of the entire shipment. If I would be able to use them as my on l...

Clifford Foster

Great service, shipping nightmare

Customer service was great. I know this is out of their control, but shipping was a nightmare. Shipped on March 28, didn’t get the unit until April 18. I had to go to the freight terminal and pick...

Tim Weddle

Hey friends, We experienced delays in the order fulfillment process. Completely understandable that

Hey friends, We experienced delays in the order fulfillment process. Completely understandable that these things happen sometimes, but when it came to getting the order back on track, I had to call s...

Nelson Malick

Great prices and really fast shipping!

A D

Super happy with this mini split!

Purchased Mia series and I am more than happy with it. It works very quietly and saved me on my electricity bill. Pretty quick shipping too! Highly recommend!!

Alex Bush

Mini split purchase

Made a purchase of a mini split, and it was delivered exactly when they said it would, and without any damage. The warranty registration process was very easy. Their prices were also very competitive...

Eric Skedel

My first purchase from Southmini splits…

My first purchase from Southmini splits was excellent. I’ve bought from several other wedsites and I must say I had the best overall experience with Southminispits. Custom service was very friendly, h...

Dwight Little

Everone has been very helpful

Everone has been very helpful. If they didn't know they answer they would refer me to someone who did.

TheIlyaPlay59

Impressive speed and outstanding customer support

The speed of service stood out to me, and the customer support was exceptional as well. I spoke with a representative who was very eager to assist. I would definitely recommend this service.

Patrice Barnes

Great customer service

Alex at Aircare made my experience so smooth and was very helpful and responsive the entire way. Truly great customer service

Jenny Turner

Alex is helpful in answering my…

Alex is helpful in answering my questions and Steve is helpful in the installation of verticool 3.1. Recently, after only a few use, the machine does not function and now I wait for a replacement but...

Celestia

Order not received and the company appear to be uncontactable

Ordered an Igenix tower fan on 28 June, payment was taken on 1 July. More than two weeks on, I’ve not received any confirmation of my order via email and more importantly, I’ve not received the fan....

Glenda

Really impressed with the customer…

Really impressed with the customer service I received from Aircare. Prompt replies and all queries dealt with efficiently. Thanks to all and especially Alex.

Dave Ross

Fantastic customer service

I initially had some issues that weren't the fault of the team at all but lie with the delivery company side! Alex and the team however were super helpful and kept me updated with everything as well a...

Robert Barnett

Order a circuit board for my Goodman HVAC. The shipping time to recieve part was 3 to 5 business da

Order a circuit board for my Goodman HVAC. The shipping time to recieve part was 3 to 5 business days. I ordered the part on 1/20/26 it is now the end of the day on 1/29/26 and still not received t...

customer Rudy De La Cerda

Gas valve replacement

Great product, works well. Thanks.

Roger

Easy to find part and checkout

Warren Popa

Extremely satisfying experience

Jason had my remanufactured compressor here in 5 days. It was packaged with lots of cushioning and looked like new. My HVAC man installed it yesterday. It works like a charm.

Alex Mull

Willard’s was fast to ship and provided…

Willard’s was fast to ship and provided the product as expected. Would purchase from again.

xing Lin

We got a gas furnace valve and it was a…

We got a gas furnace valve and it was a great fit no problems with delivery.

Val Sanders

Suggestions for Improvement

My experience mirrors that of other dissatisfied reviewers. The best course of action would be to cease operations, refund customers, and sincerely apologize while seeking a more suitable path.

Justin Kelly

Deceptive practices by this service

This service is engaging in deceptive practices. They did not inform us that the payment of $137 would be converted to USD, resulting in a total of $240. This feels like a clear scam; after cancelling...

Tsuy

I really like this product

Nestor

A wonderful purchase for my family

I bought this for my mother and sister-in-law in Queensland, Australia. They appreciate that it keeps them warm in winter and cool during the summer heat. My mom is delighted! Excellent job to the mak...

Lucy B.

Delivery issues with this service

I can't comment on how it performs as they haven't delivered to Australia for almost 4 weeks now with no results. Save your money; just don’t buy. I live in a sufficiently large city, but the product...

_SM00TH_A1MB0T_27

Deceptive website

This service's Australian website displays all prices as $, which suggests AUD, typically $241.96 for 2 units. It’s only at checkout that the price unexpectedly converts to USD, charging roughly AU$37...

David

Easy Peasy

Super easy to set up. Pleasant experience so far.

Ken Graham

So far the ordering process is fine

So far the ordering process is fine. Once I receive the filters I'll let you know

James canter

No problem easy to use and order from…

No problem easy to use and order from and have set of same filters in house right from previous owner.

Scott Newell

Super easy to select the right filters…

Super easy to select the right filters and love the flexibility of delivery intervals, oh and nice price!

Cory Gaul

The website was easy to navigate.

customer

Website was super easy to use

Coral W.

This is not a legit operation

When my order did not ship for several days, I emailed them. It took them almost a week to get back to me to let me know that they had canceled my order because there was a problem with the payment....

Duke Fisher

Great service

Great service, I got my order earlier then expected. Met out deadline. Jon was a big help, thank you.

Randolph W.

Seems like one of those drop ship scams…

Seems like one of those drop ship scams selling items online as if they have the items in stock. They told me my payment was rejected by my bank, turns out not true.

Rodney Brown

scam - will not ship or refund your system

This company is a scam. You place an order and you'll get an email from what is clearly a fake alias saying there are shipping complications with your order. They will keep making excuses about your o...

Oliver R.

I am very happy I went with mini split…

I am very happy I went with mini split systems direct. My order came with the free gift as advertised, received all parts and components. They actually pick up the phone, great people to work with.

Kaden Carter

Our ac recently stopped working and we…

Our ac recently stopped working and we found ourselves in need of a replacement. The technicians in our area were quoting us for way too much so we decided to try fixing the issue ourselves. We called...

J Del

Horrible product

Horrible product. Even worse customer service. Don’t even think about buying it.

kimberly samuel

Refused return

Refused return, although never used and within the time requirement.

customer J.McIntosh

My experience is about the same as many…

My experience is about the same as many others. We got our units and they were nothing more than a fan. We contacted the company for a refund and they had us take pics, then a video and finally, we ha...

Karina

Does not cool whatsoever and no refunds

Does not cool whatsoever. Smells like toxins chemicals right out of the box. Despite promises of a 60 day money back guarantee the company refuses to refund.

David

A piece of garbage that doesn't work

This is a piece of garbage that doesn't cool anything. Should be called Scamify. You are throwing away your money and they do not honor a money back guarantee. If you get suckered into buying it, don'...

Kenneth Brown

Dangerous Product (2025)

I received the AC unit which is NOT as described but just a fan in a very cheap plastic box. Nothing works on my unit the remote control is crap and this is really bad dangerous product. I asked for r...

Jonty

It arrived damaged - probably in transit as the packaging was flimsy and there was a crease in the c

It arrived damaged - probably in transit as the packaging was flimsy and there was a crease in the cardboard where the damage to the item was. I called to ask for an urgent replacement as it was for a...

Tiffany Brooks

Fast delivery and excellent performance!

I purchased a dehumidifier that arrived promptly and functions flawlessly. I reached out to the support team for a minor issue, and they were incredibly helpful and professional. Customer service is c...

Kelogg_z28

easy to follow site and fast delivery

Adam Butler

Excellent service again from start to…

Excellent service again from start to finish. Order in the afternoon and delivered next day. Perfect

Clifton Adams

Second time ordering and second time…

Second time ordering and second time having issues, first order ducting was crushed and needed replacing, this time wrong colour item sent and ignored message left upon purchase. Won’t be using them a...

Allen

Delivery on time and completely…

Delivery on time and completely satisfied with the product and service.

Anita Robinson

Delivered the next day as promised. This is our second Meaco demuhidifier, absolutely brilliant, can

Delivered the next day as promised. This is our second Meaco demuhidifier, absolutely brilliant, can feel the difference straight away. No need for the central heating to be on for as long. Dries the...

Dave King

I already have #1 and now the #2 they are both fantastic on both modes. I haven't used the air purif

I already have #1 and now the #2 they are both fantastic on both modes. I haven't used the air purifier on either as yet but come this spring I will. The ordering and the delivery was very easy and qu...

Guest

I love all Meaco Dehumidifiers I have 2…

I love all Meaco Dehumidifiers I have 2 big one and small one and both work really good, thank you

Keiko Rowe

Quick delivery and excelent…

Quick delivery and excelent Dehumidifiers.

Patrick

Arrived on time

Arrived on time. Easy transaction.

Waldemar Undro

Great product

Great product, fast delivery

IkkeTilfreds

fuskvirksomhed!!!

Denne er en fuskvirksomhed. De overbeviser at man skal have en installatør til a kigge på muligheden for hvor varmepumpen skal være. Udover at der er en mega lang ventetid. Man får besked at ca pris f...

ÄrligKund99

Varning för denna nätbutik

Varning för denna nätbutik. Finns ingen kundservice när varan väl krånglar. Har väntat i 2 månader för att få min pump reparerad/utbytt på ett garantiärende men inget händer.20grader är väldigt passiv...

HS27

Två inkassokrav trots betalda…

Två inkassokrav trots betalda räkningar. När man ringer verkar dom ha noll koll..

Karin Sandberg

Under all kritik.vårt kretskort gick …

Under all kritik.vårt kretskort gick sönder efter en månad .fortfarande har vi inte fått detta åtgärdat efter 3 månader .kundsupport är riktigt dåliga

Jonas Karlsson

Orderstrul och garantiärende

Fick orimligt lång väntetid på installation trots att de kommunicerat annat vid kontakt. Sen fick jag fick jag fixa elinstallationen själv trots att detta skulle ingå. Utöver det var det rätt mycket a...

JL

Sju veckor från beställning till…

Sju veckor från beställning till installation. Pumpen skulle ha Wi-Fi, klickade även i Wi-Fi-alternativet. Står ändå här med en pump som behöver en adapter för 1800kr…Kundtjänst tappar intresset rätt...

Drew Moody

Had our unit for 12 months, only 12 months and our head broke. The coils snapped internally I guess.

Had our unit for 12 months, only 12 months and our head broke. The coils snapped internally I guess. But the worst part is, this happened in December, it is now March, and we still do not have our rep...

Corina Reed

Extremely Disappointed with the Service

I bought a dual head system for a new build, and from the moment it was installed, I've faced nothing but issues. It either fails to heat or cool effectively. After spending thousands on HVAC technici...

SH

I called concerning my dads broken…

I called concerning my dads broken remote control for his heat pump, my dad died in May!! The representative was so sweet and sent me a new one because it was under warranty!!

Zoe Coleman

Great customer service

Great customer service. Fast delivery.

Dutton

Evrething included for instalation …

Evrething included for instalation went.realy.easy

Marco L.

Answered question in a timely manner.