Review Time
I'll tell you what stinks...Having finally gotten my account canceled (it took months of phone calls and emails) I am now inundated with 2 Degree ads (Thanks Google). Not only that, the ad stinks...it's the one with the ice cream that turns to poop when they are describing their competitors. 2 Degrees need to wake up to themselves. They are the poopy ones.
Customer service were terrible, spent an hour each time, three times now (mostly on hold) for 2 degrees staff to try and fix my data sharing to my tablet and my partner’s phone, they constantly fixed one and switched the other off, after it had been working fine for many years. Customer service when disconnected failed to call me back so I had to wait 20 minutes to talk to someone again who was often useless and unable to do anything. My problem still hasn’t been fixed if anyone there cares and is reading this, my account number is 22977213 if anyone wants to help me from 2 degrees. I don’t want to have to change to another provider after about 20 years with 2degrees, but I’m about to today. Unbelievable how little they care about such long term customers on one of their most costly plans????
I have been a 2 degrees user for broadband and electricity, since last year.. I would HIGHLY NOT Recommend anyone to choose 2 degrees please please please if not you will end up struggling like what I have been through for months.. I would not given give them a 1star rating!! Pathetic customer service as well.. takes ages to sort out one single issue.. have to email and ring them every month for one issue which they can’t deal with appropriately.. together with the service, the internet supplied is hopeless!! I am using fiber high speed internet and does not even connect to my second story!! For the use on phone and laptop, the internet speed drops like in every minute!! PLEASE I beg everyone of you to re-think before choosing this provider.. Also the electricity bill is sky high even with 2 people in the household during summer!! I have opted out of their service as winter will be more bills and they charging $300 monthly in summer for 2 people, what will happen in winter time..
Have belonged to 2degrees from the beginning. I pay my bill every month with no hassle, until now.I wanted to upgrade my account. They have $45 of credit so should have been simple. No. For 3 days I have tried to upgrade. My $45 dollars is sitting in a app. They can clearly see this but know help After being in tears I gave up. They have now told me to screen shot the amount plus write a email. Giving up the money. Not worth it. Consumer affairs is the only thing left
2 texts saying my autopay failed. 1hour 20 mins on hold, all the while being told "be kind" which just served to make me even more annoyed, very patronizing. Apparently there is a technical issue and my payment has gone through, but I don't see it on my bank account. 2 degrees is seriously going down the pan.
What has happened to 2 degrees! It used to be an excellent company. My credit card payment didn't renew this month so I rang up and waited over half an hour (unacceptable). I couldn't renew my card or address details (which were suddenly wrong after being correct) I found out the system was down (which the agent should have been aware of) Instead he disconnected me from my account so I have to renew and I've lost over 1100 free minutes rollover calling etc. I'm on the phone again trying to sort this out but I don't hold out much hope. So frustrating!To add to this I finally got a lovely customer service lady in New Zealand (waited 45 minutes but this seems to be common everywhere now) who sorted the whole thing out for me . So my phone is all up and running. She even retrieved my lost rollover minutes for me.
I switched my account from monthly to pre-pay at the 2degree service counter at Westfield New Market, expecting a smooth transition. Instead, I received a February invoice that appears to result in a double charge. Despite sending multiple follow-up emails, I received no response or explanation—only automated overdue payment reminders. The complete lack of communication and accountability is extremely disappointing.
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