Review Time
Deceptive Pricing and Hidden Fees.I was drawn to 2degrees Broadband by the promise of competitive plans and a $20 discount. However, when I attempted to subscribe, I discovered that the advertised discount was conditional on bundling with power—a clause that was never made clear on the website. To make matters worse, when I tried to cancel the plan, I was hit with an unexpected $200 penalty. The overall experience has left me feeling misled and frustrated by the lack of transparency. I urge potential customers to carefully review all terms before committing
I wanted to upgrade our broadband to Hyperfiber and they blatantly lied to me that it wasn't available, even after checking the chorus website, Ive got emails for proof. Will be finding another provider. I dont understand how they are still in business. 2dgrees Customer service representatives that emailed me were:KatlegoNkululekoNonhlanhlaThey clearly don't sound or look like real peoples names (forgive me if they are) but by the looks of it, they didn't have any proper training and if they are real people, my experience dealing with them, calling it for it what it is, racist, narcissistic, egoist, sensationalist etcTo add to this, we were sold 1GB download speed and 500MB upload speed, Devices used for tests- Apple MacBook Pro Mid 2012 (Ethernet Test)- Apple MacBook Pro 2019 (Wifi Test)- Apple iPhone SE 2020 (Wifi Test)- Playstation 5 (Wifi Test)- X-Box Series X (Ethernet Test)All capable of 1gb download speeds, which is coming from a router that can do 1GB (Max) through the Ethernet and 3.5GB through Wifi.We are only averaging:- 92MB through Ethernet- 350MB though Wifi 5GHzHave screenshots for proof (No links allowed on review)This doesn't take into account the parts of NZ's internet infrastructure that is still partly made out of copper cables rather than fibre cables. So a "fibre internet purity" test would be impossible.We are currently paying $110 per month. Depending on the number of customers they currently have, if 2degrees were the sole provider for this kind internet service (Monopoly) for NZ with an estimated population of 5 Million, that would equate to $550,000,000 (550 Million) per month per customer, equating to 6,600,000,000 (Six Billion, Six Hundred Million) per year.Weather they are downward throttling from the ONT (Optical Network Terminal) NZ commerce commission will need to investigate this. This might be subject to change after our email contact with them at 3:31pm Wed 19 March 2025 because of our transition over to a new provider.
Just awful. The modem brand new did not even work out of the box despite me reading the starter information and following the app. I had to ring customer service and change a setting. Orbi modems are cheap and useless. Internet would constantly drop and reconnect for gaming or even Netflix and what's app.Moved to spark, modem Huawei worked right out of the box, no issues. Netflix has not dropped once. 2 degrees are useless for fibre. Don't use them.
“Fighting for fair” they say. Laughable. I only set up a number of family accounts with 2 degrees 1 month ago. And we are already leaving!!They got everything wrong from the start. Technical issues, 90min wait on the phone talking to what can only be explained as a half brain. Ongoing issues.Tried emails as phone calls don’t work. They took 3 weeks to reply!! Then they still couldn’t help.Never trust or use.
Diabolical customer service. The worst I have ever encountered, and this is no exaggeration - it is absolutely horrendous. I look forward to leaving their "service" when the contract is up, which is a shame because everything else is fine, but their handling of basic communication and customer service is enough to ditch them for good. Pathetic.
I’ve had issues with my 2degrees broadband from day one, but instead of fixing the problem, they made me buy a brand-new modem and locked me into a two-year contract, leaving me stuck with the worst internet service I’ve ever had.Dealing with their support team is a nightmare. I never get the same person twice, and after every other email, they go radio silent for days—only responding when I start complaining again. Instead of real solutions, they make me jump through endless hoops: reset this, reboot that, factory reset the modem… and somehow, the service gets even worse.And the best part? As soon as the clock hits home time, there’s no one available to follow through or offer any real fix. If you’re thinking about signing up with 2degrees—don’t.
I am actually not a 2degrees customer but I was very impressed with their door -to- door salesman Harrison Peaker in Hamilton. He was very polite, professional, knowledgeable, clear and patient. Although we didn't go into contract this time, he put a positive face to the company and I will consider joining 2degrees in the future.
The worst company don’t ever think to switch to them, made me wait on hold for more than an hour after they picked it up the customer service got all my information and couldn’t solve my problem he hanged it on me and didn’t call me back if i need to call back i will need to stay on the waiting another 1hour
Absolutely unacceptable. My partner’s wallet was stolen, and because 2degrees has zero proper identity verification, some random person was able to open an account in his name without any real checks. Now, this fraudster is using an account tied to his identity, and we’re left dealing with the mess.He sent an email—no response. Called customer service—completely useless. No one seems to know what’s going on or how to fix it. This is a massive security failure, and it’s shocking that 2degrees allows this to happen. Do better and protect your customers!
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Fighting for Fair since 2009.
