Review Time
I had an awful experience moving houses. Despite notifying the company in advance, the router didn’t work at my new place. They promised to send a new router urgently, but it never arrived. Their customer service is dismissive and unhelpful. I would advise avoiding this provider.
After moving houses and notifying the company in advance, I faced issues with my broadband connection. The support team was unprofessional, subjected me to long hold times, and ultimately failed to resolve the issue promptly. Their agents were misleading, wasting my time. This experience was very frustrating.
After telling me I had to rent one of their routers so my internet would work better and have no more issues I am. You guessed it still having issues and then for work have to use my phone and use data. When I asked to speak to someone higher up the last time they actually put Me through to another person instead. Unless they can pull their act together and do better service wise I'll he changing to someone else.
Critical Service Failure & Broken Promises - Essential Fibre Electronics (ONT) & 4-Day Delay for Essential Medical ServicesI am updating this public review/post following a catastrophic failure in the provisioning of my broadband service.Agreed Connection Date: October 20th, 2025.Agreed Connection Date: Monday, October 20th, 2025.Initial Failure: The essential modem was never dispatched for the October 20th date.Escalated Failure (Discovered Today, Oct 23rd): After wasting significant time troubleshooting a "live service", we discovered the root problem: the property is missing the essential powered Fibre electronics (the Optical Network Terminal or ONT). Only a passive Fibre Termination Point (FTP) with a green coupler is present.This means a functioning connection was impossible on the promised date, as the service was confirmed "active" but without verifying the presence of the required electronic hardware. This is a severe systemic failure in 2degrees' provisioning check.This systemic failure has caused a critical delay that is now extending to a minimum of four days after the promised date. The Severity of This Failure:As a medical doctor, this internet connection is mandatory for my work, including connecting remotely to services for clinical duties. This four-day delay is directly compromising my ability to perform my professional responsibilities.I strongly urge 2degrees to address why essential infrastructure was confirmed as ready when it was not, leading to multiple broken promises, wasted customer time, and significant professional disruption.Action Required: I have raised a formal complaint and escalated this issue to external regulatory bodies. Other potential customers should be aware of this significant failure in delivery and service reliability.Account Ref: 57328825
Claim your business profile now and gain access to all features and respond to customer reviews.
Fighting for Fair since 2009.
