Review Time
Called in around 10:16AM 25/06 I spoke with an agent by the name of Malataba (sounded of African descent), after what seemed like she didn’t know what she was doing the call mysteriously muted on my end- I had recorded the call to see if that was the case.. it was not. I ended up disconnecting the call as it was getting nowhere, couldn’t wrap my head around it, frustrating as if she had limited knowledge.Id appreciate if the call could be reviewed and if the agent could either endure more training or find something else that could suit her better.Many thanks,Angel.
Suddenly my email address was missing a letter so no bills arrived. Got a text message on 8 May that, as my account was in credit, there was nothing to pay. Nothing more until yesterday when I was was texted that my account was overdue. I have spent about an hour on the 0800 no. Discovered that my email address was one letter short as a result of a system change- told that it had been fixed. Tried to log in on the app to pay the bill. My PIN wouldn’t work nor would the reset process work. Rang again - after a lot of going and doing it was discovered that the email address still incorrect. Problem fixed at last.The customer care team were very pleasant and it seems that there has been a systems change which is what has caused the problem. I have had it with 2degrees.
3 mths ago I went into their store to close my acct. "We can't do that," I was told. So I closed it online. I still received online invoices, so I returned to the store. I was assured that it had now been closed and I would get my credit back. More invoices. Returned again to store to obtain the sane story.This morning I have been advised that they will not be returning my credit.
I strongly advise you to be very cautious when using this company. While the app is user-friendly, it does not accurately reflect the correct billing amount, which caused a lot of confusion. Furthermore, the customer service team is poorly trained and often provides incorrect information.When the smart meters were installed, I was left without power for three hours during my workday, which had a significant impact. Although the company took some responsibility and offered a goodwill payment, things didn’t improve after that. The terminology on my bill was incorrect, and the payment wasn’t fully processed. When I called back to sort this out, they did eventually apply the correct amount, but once again, it was listed under the wrong terminology as a "termination reversed" charge. To clarify, my account was never terminated, so this was entirely misleading.As soon as my broadband contract ends, I will be moving on and will never use this company again for any services. I’ve already switched my power to another provider, and I strongly recommend others to be cautious and review bills regularly to make sure correct terminology is applied and ask questions and strongly consider is this the type of company that you can stay with before entering a contract.I would have progressed this further, but recovering after being quite sick after 3 weeks with bad Viral cold. I'll leave this for someone else, I don't have the energy to take it further. I'm sure I'm not the only one that has experienced this.
Ive been a Faithfull broadband customer since June 29th 2023 never faulting on my app all this time ..I found that from $65 starting package to this year $80 of which I was struggling over so have got a new contract for $45 2degress 4G wireless ..any how I took the old modem back to their Coastlands store 10 am Thursday 19th and got an angry response from the young chap saying what a mess this was going to be ..bill wise..I was quite shaken and embarrassed as other older customers were behind me
I wish I had come on here and read the reviews before ever signing up with them. I gave 2degrees 3 weeks notice that I was moving property and it's been 5 days since I've moved and I still don't have internet connection. Every time I phone them I get told that a ticket has been raised and "should be today". But it's been 5 days. They had no issue disconnecting my internet at the previous property, but seemed to have missed the step of switching it back on. Then when I ask about cancelling the contract, I get told I'm under contract, yet they are not upholding their side of the contract. Honestly go with anyone else. While the customer service team are friendly, they don't actually offer any solutions. Just "the ticket has been escalated, it should be in the next 24 hours".
2degrees service and support is 100% flawed, unreliable and the company completely untrustworthy. I've been with 2dg 10yrs mobile & broadband each time cost of plans increase I switch to cheaper plan and 2dg penalize me for removing something from service. I wouldn't switch to 2dg power because they continually increase prices and changing plans without warning while offering new customers cheaper deals. This is unethical click bait sales offered at expense of long term customers.
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