Review Time
Awful customer service! Will be close to 6 weeks now I’ve been trying to sort out an issue, lots of backwards and forwards about them incorrectly transferring funds between my broadband and mobile account, still not resolved and they just stopped communications with me.
I had trouble to port my mobile number to 2degrees on their website.I rang the 2degrees help desk and got through to the South African call centre.The agent did not listen and just assumed what my issue was.He kept on saying I needed a new sim after I explained numerous times that I had an active esim and just needed help to port my existing mobile number from other provider.The website gave an error when I entered the old simcard number so I called help desk for help with what to do.The agent asked me to repeat the simcard number, mobile number and other detail at least 7x times.He then confirmed all was done and I would receive a text to confirm the port.The text never arrived. Had to go into my nearest store for port to be done. The store sorted it all within 2 minutes.I really don't understand how you can allow rude people to be on the 'help desk'.
worst customer care and worst service provider. 2degrees has grown there network so big where they can't provide the better service to customers. Being with them for years I never came across this kind of shitty type of service. finishing my teams with them and that will be the final. Highly Never recommend any family and friends to join 2degrees ever. Pathetic rude and racist people work here or under pressure 🙄
Used to be a good company and easy to deal with but not anymore. when I called to let them know I was changing providers due to large rise in my bill they cared more about getting an obsolete modem back than offering me a better deal . Also cut off Internet first thing in the morning rather than let other company sort it yet I'm sure I'm still going to get billed for the whole month
Where do I start.. I drip feed my account never far behind as I know we pay 1 month ahead of ourselves so the late fees start piling up 17.25 for not being a month in advance claims are 17.25 better represents the cost of debt recovery they send a couple of automatic emails to the cost of 17.25 never needing to do a thing as I'm not far behind but enough for them to make claims about debt recovery apparently.. after fighting this issue and battling with staff with English issues I even had the manager agree with me the fees were creating more harm than good and told him to justify he couldn't told me I would be contacted by somebody who could explain the fee still nobody has told me what this fee actually covers because they all know it's bs.. I made a request to end my services and made sure the person with limited English understood my request they said they did only for an email a week later claiming I made no such request and if I want to cancel I have to do so 3 days before my contract ends or I will be charged another month 3 days left and they cut me off this sent an email and 7.05pm and cut off at 8pm when customer service has gone home, a vindictive move by a disgruntled employee when I ring in the morning claims are that sorry it was a mistake employee needs more training it wasn't a mistake they read my complaints about the company and staff and decided to pull the plug right when they know I couldn't ring to complain.. I complained that this company hired to many people with English as their second language complicated issues go over their head and it feels like um ringing an Indian call centre as opposed to a reputable nz company.. my guess is one or multiple of these employees took exception to my complaint and took it upon themselves to cancel our service 3 days before contract ends. Emails me then 50 min later disconnects my service.. Vindictive group who has no justification for the late fee payment ask any of their staff they have no answer purposely creating debt which they then make late fees in you not being able to pay late fees ultimately trying to end your contract with a termination fee if 199$ they are now a debt creator and collector company.. they need to be investigated by commerce commission.
I had an amazing experience with 2Degrees, all thanks to Gitik Singh! From the moment our conversation started, Gitik was incredibly friendly, professional, and helpful. It’s rare to come across someone who truly goes above and beyond to make sure everything is clear and resolved — and Gitik did exactly that.Gitik patiently answered all my questions, explained things in a way that was easy to understand, and made the whole process smooth and stress-free. You can tell he genuinely cares about customers and takes pride in his work.Gitik Singh is an absolute superstar — 2Degrees is lucky to have him on the team!
Terrible experience with 2degrees.My wife’s number has been disconnected since 21 Aug 2025, and it has crippled our business. Despite 18 ignored calls, 4 unanswered emails, and 25+ call centre attempts (30+ hours wasted), 2degrees has failed to fix a simple issue.Instead of resolving it, they even mis-sold us 5 eSIMs and plans we didn’t ask for. The service has been unprofessional, confusing, and a complete letdown.If you’re a business relying on reliable service, think twice before choosing 2degrees.
Our electricity was cut off yesterday. We called their customer care team and the action was very slow. We didn't had any power overnight eventhough we were informed that the reconnection will be available in 2-6 hrs, but this didn't really happened. I am disgusted by how slow the solution was given. It's winter and I have a 3year old toddler who is unwell and we needed to sleep without a heater as a family overnight. The next morning they asked my husband who is at workto come home just to meet the technician onsite. We have a very bad experience and will complain about this.
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