Name: 2degreesmobile.co.nz
Telephone: 0800022022
Rating: 1.3

Sonia Morris Guest

After cancelling my broadband with them…

After cancelling my broadband with them they kept making up instances that I needed to pay them. Rip offs! Don’t touch them you will regret it!

Date of experience: Aug 15, 2025

Nina Guest

6 months ago

2degrees must be going bankrupt

We have been with 2degrees for 10+ years and live at the same house but their cellphone coverage has become really patchy over the past 2-3 years, and our "fibre" broadband is slow and unreliable. I have tried to get them to sort it out, but customer service is very unhelpful. They are in defence mode all the time and it's obvious staff hate the company and their jobs (after reading these reviews, I can see why!) So pleased I've finally made to move to another company and look forward to telling 2degress where to go. They're even trying to make leaving them difficult and costly but the way they are doing it is actually illegal so could be a strong class action case against 2degrees brewing here for any lawyers interested.

Date of experience: Aug 14, 2025

Lizelle Kruger Guest

6 months ago

Do not use 2Degrees!!

We cancelled our fibre and now we hardly have wifi. Still paying for the high speed until it is cancelled. Cancelled because cost just went up with no notice given.

Date of experience: Aug 14, 2025

Chrisb Guest

6 months ago

I have been a customer for years and…

I have been a customer for years and the mobile department is the worse. They still cut you off while you are on a payment plan. Reception gets bad some times.

Date of experience: Aug 11, 2025

Navindra Datt Guest

7 months ago

Service going down the drain

Service going down the drain. CEO and head operation am a customer for 2 degress for nearly 15 years. Am pissed of recently as the payments systems changed. POLI System used to bethe best ever i had found. Its going shitty RUBBISH now. One day everybody will be using one nz service provider. Head of operations please contact me.

Date of experience: Aug 09, 2025

Nathan Gull Guest

7 months ago

It used to be a great company

It used to be a great company. Customer service has now moved to overseas operators who clearly lack training. A mission to resolve any issues. Is also expensive. Better Telcos are out there!

Date of experience: Aug 08, 2025

Sheaam a Guest

7 months ago

Stay away from 2degrees power!!

Be warned! DO NOT transfer to 2degrees power regardless of other bundle discounts. They charge double the charge out rates compared to other companies and do so shamelessly. I was hit with a $220 bill for 2 weeks power supply. I live on my own, work full time from the office and I don't have a tumble dryer. Do not use these guys for power they will rip you off. 🤬

Date of experience: Aug 06, 2025

Sandeep Guest

7 months ago

Impossible trying to cancel

Impossible trying to cancel - read the fine print. 30 minutes trying to get any progress.

Date of experience: Aug 04, 2025

Viji Drajan Guest

7 months ago

Very good service.We are very happy…

Very good service.We are very happy with the staff.They were very helpful and they do have a lot of patience explaining to us.Overall excellent service.And I like to personally mention they are the staff at 2 degrees West City Mall Henderson ,Auckland

Date of experience: Aug 01, 2025

SC31 Guest

7 months ago

I wish I never signed up with them

I wish I never signed up with them! Call centre people have no idea what they are doing and the people in the store are the same. When I called, emailed and even went into my local store to sort out the issue I have, none of them were able to help, hopeless!