Review Time
I had an unauthorized charge from Airbnb on my credit card that I did not make. When I reported it, Airbnb’s “investigation” came back with no real explanation, just an assumption that it must have been a family or friend using my card. They refused to provide any evidence (account details, booking info, IP address, etc.) and refused to refund the charge.This puts the burden on victims instead of taking responsibility as a platform. If Airbnb cannot safeguard my payment information or handle fraud seriously, it raises serious concerns about using this service safely.I’ve now had to escalate to my bank and consumer protection agencies. Extremely disappointed with how Airbnb handles unauthorized charges — be careful when storing your payment details here.
DO NOT USE THEM!!Had an awful Airbnb experience, put an honest but fair review. The host got it taken down and accused me of extortion via WhatsApp yet the host was the one who was review manipulating by offering me chocolates to avoid a negative review. They refuse to show me evidence after defaming my character. Spent almost £700 on the home but no successful outcome. The host I stayed at has multiple five stars reviews and have noticed that any criticism in reviews are flagged down by Airbnb so it’s all fraudulent.
Guest illegally registered bank accounts at my flat, airbnb did absolutely nothing whatsoever to support me as a host. The same guest also broke my house rules by smoking and yet again they sided with him. Pretty sure it takes guests to commit acts of violence for Airbnb to actually listen to hosts. I have honestly never been so upset/angry dealing with a customer service department and will likely be leaving the platform in favour of private rental
Dreadfull customer service, if your not phone friendly you have no chance off speaking to a person, if your not phone do get through your be lucky to speak to someone to can speak English,And if you can mange to get any money back it’s only may be 30% I will avoid Airbnb at any cost for a holiday or just a room
All aspects of Airbnb's service are disappointing: There was a wildfire in the area where we stayed. Luckily nobody was hurt, but the entire place including our stuff burned down. This was ca. a month ago now and Airbnb's customer service has handed us from team to team for help which ultimately we have nto received yet. Very big financial loss (plus a need to reorganize our entire holiday) and no help whatsoever from Airbnb. Very disappointing.
Therses a reason why there why they have disabled there google review and various review pages, because they are utter trash. Cancelled my accommodation with only 30 days to go, in America LA, we’ve based all the trips, restaurants and transport around this accommodation, and they can’t even give me a reason to why they’ve cancelled it, I used to think Airbnb was a good and well thought of operation, turns out its useless and has no backbone, I’d get it if they gave me a reason, but no one on the team is able to give me a reason. Id highly recommend using a different platform to book your accommodation for your holidays.
I booked an apartment in a building without knowing that it doesn't have an elevator while my wife suffering from a medical condition that require using elevators and not stairs... The host was kind and accepted to cancel and refund, he didn't want to cancel on his end or didn't know how to, not sure which, I tried to reach Airbnb support to help with this friendly agreement, after all, they are taking a hefty 66 dollars out of a 376 dollars deal...long story short, there is 0 support and they make it super hard to get a refund even if the host is willing to...
My recent experience with Airbnb was extremely disappointing and troubling, highlighting significant policy gaps and poor customer support.I booked a one-month stay at an Airbnb in Bilbao, Spain, hosted by a woman named Nuria. Upon arrival, I found the property filthy, unsafe, and completely misrepresented by the listing. The apartment was covered in grime, dust, pests, and dirt. There was visible damage, including broken furniture scattered on the terrace and floors in disrepair. The sofa was visibly stained, and there was accumulated debris and rotting food throughout. Worst of all, I woke up covered in insect bites after sleeping there.I promptly reported this to Airbnb, providing detailed photographic evidence of the unsanitary conditions and insect bites. Airbnb’s support team agreed with my complaint, explicitly confirmed the conditions were "really unhygienic," and issued an immediate refund due to the severity of the situation.However, after Airbnb supported my legitimate complaint, the host retaliated by leaving a false and defamatory public review, labeling me “the worst tenant ever,” “untrustworthy,” and advising other hosts never to rent to me. She also sent me a private message explicitly criticizing me for reporting her, making her intent to retaliate completely clear.Despite providing extensive evidence to Airbnb, including their own acknowledgment of unsanitary conditions and the refund they issued, Airbnb repeatedly refused to remove the host’s retaliatory and misleading review. Airbnb support cited internal policies, stating they could not remove the review even though it clearly violated their stated guidelines on unbiased, relevant, and non-retaliatory reviews.This review now directly impacts my ability to secure future accommodations. I was in the middle of an international relocation, heavily reliant on Airbnb to secure short-term housing. The host’s review falsely damages my reputation, severely complicating my housing search and unfairly penalizing me for responsibly reporting unsafe conditions.Due to Airbnb’s refusal to uphold their own policies, I have permanently deleted my Airbnb account. Their handling of this situation indicates they prioritize retaliatory hosts over guest safety, truthfulness, and accountability. Airbnb’s unwillingness to remove demonstrably false, harmful reviews shows a troubling disregard for user safety and integrity.I strongly advise caution when using Airbnb. If you face problems with a listing, be aware that Airbnb may not protect you even if they initially agree with your claim. My experience highlights serious systemic issues within Airbnb’s customer support and review enforcement processes.
I was staying I a Airbnb in Palermo and it was a nightmare. There was a bad odor and leakage in the douche. The host sad after 3 days that they can't solve the problem (yet I contacted them the very first day within hours) and I have to relocate in mid my vacation. They sad that they are NOT going to give me full refund because in their opinion it was perfectly habitable even though it felt like sleeping in a public restroom. So i contacted Airbnb about it that I want and deserve a full refund. Airbnb choose to be on the side of the host even though their policy of hosting standards is saying otherwise. So don't trust that Airbnb will be at your side if something happens because they clearly don't! And I have tons of message and videos where I show the problems. All I wanna say is don't Trust Airbnb to solve anything for you. Now I have to pay for 3 days of unhealthy and unpleasant stay.
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