Review Time
Postmen were asked not to dump parcels to a bin. Unfortunately they don't care and continue dumping to dirty bins. Parcels smell and all is filthy. 5 parcels in total. The issue is dealt with the seller who used AnPost services. A postman not only dumped 2 parcels deliverd by AnPost but additionally Fastway 3 parcels and left me a note. This is not accptable. I requested if I am not at home please leave me a docket so I will collect myself. Photos were sent to the seller to escalate AnPost illegal procedures. There is no option to reschedule delivery online.
Posted an urgent package on Monday 1st September in Dublin to go to Kerry. Paid €14 for Express. Assured it would arrive next day. It didn’t. Nor on Wednesday, nor Thursday. Arrived on Friday 5th. That’s FIVE days for a package within Ireland. And it’s not Christmas.Meantime when I went to the PO to try to find it was told that the tracking number was essentially worthless as they had no idea where in the system it was. If it’s important to you to get it there in a reasonable time DO NOT use An Post is my advice. Find another option. And final point - trying to find anyone who would explain, answer, apologise - pretty near impossible.
I have used An Post many times to send and receive parcels in and out of Ireland, always following the rules. Yet after recent experiences, I can no longer recommend them.When I tried to return an item with lithium-ion batteries to the UK, the parcel was refused, despite proper labels and packaging.Later, I sent two separate parcels with the same type of batteries to the same EU country. Both were accepted, I paid the postage myself, and both were delivered without issue. Encouraged by this, I asked at the counter before sending a third parcel to the same EU country. I was told it was fine. I bought the label, lodged the parcel, and on 5 September 2025 it came straight back: shipment cancelled, €66 charged, and no refund. Customer service simply said: “we don’t ship lithium-ion batteries.”So which is it? Safe one day, unsafe the next? Manageable for commercial channels, “impossible” for private customers? The website references aviation rules, but it is not clear at the point of purchase of the label or at the counter that a device with a lithium-ion battery will be refused.From a customer’s perspective, An Post’s policies work intermittently (like many things in Ireland, frankly). Honestly, what’s the point of a courier if not to ship parcels? Until the gap is closed between what’s written, what’s promised, and what actually happens, using An Post for international shipping will feel more like a lottery than a modern postal service.
I cannot praise all the An Post teams around the country highly enough.With the current Vinted craze sweeping the country , they work day and night to get parcels delivered as swiftly as possible. Including one I posted to France on Monday, which arrived today, Friday. We would be lost with out all their hard work.
THEY HAVE A HUGE BACKLOG OF WEEKS OF PARCELS THAT THEY CANNOT COPE WITH.DO NOT USE ANPOST!!!They have admitted to me today via their "Live Chat" that they have an enormous backlog of parcels sitting a sorting offices which they cannot deal with. I was inquiring about a parcel which was sent from Ireland to the UK 2 weeks ago - it has not moved from their local sorting office in those two weeks. The Anpost agent could not give any ETA for when my parcel will move from that depot......it could be months.
Lost envelope with road tax, need to waste time and money for their mistakes. I paid my road tax online on 19.08.2025, I asked the postman 2-3 days about my envelope. I rang motortax on 5.09.2025 and they told me the envelope was sent on 20.08.2025. I had to print a form, then go to Garda station stamp it and send back to motortax in an envelope... so waist of my time and money because some people don't care about their job.
I normally never write reviews, and I’m not someone who likes to complain, but what happened to me at A Post Ushers Quey was so unacceptable that I feel people need to be aware of it.Earlier this year, I went to this post office to renew my passport. I was in the middle of preparing for my Leaving Cert mocks and had very limited time, so I depended on the staff to handle the application properly. When I arrived, the first thing I noticed was how disorganized the entire area behind the counter was. Packages were scattered across the floor, piles of letters were stacked messily, and the general environment looked unhygienic and completely unprofessional. Despite my concerns, I handed over my passport because I trusted that a post office would have some level of order and responsibility.Months passed, and because I was so focused on studying, I didn’t have the mental space to think about my passport. It wasn’t until May that I realized I had never received it back. I went to the post office to ask what happened, and that’s when the real frustration began.The staff were dismissive from the moment I explained the situation. Instead of trying to look into what happened or offer any assistance, they immediately blamed the postman and insisted that it wasn’t their fault. But considering the chaotic state of the workspace when I first handed over my passport, it’s honestly no surprise that something so important could get lost. Their attitude made it clear they didn’t care what happened once an item left their hands.The person who originally handled my passport and especially the older man in charge were extremely rude throughout the entire interaction. There was no apology, no sympathy, and no attempt to take responsibility. The old man practically tossed a form at me, told me to fill it in, and walked away as if he couldn’t be bothered dealing with a customer who had just lost an essential and expensive document because of their negligence.Because my passport never arrived, I ended up losing around €600 in total — money I had already spent on summer flights, hotel reservations, and concert tickets. I had to cancel everything because I didn’t have a passport anymore. That alone was devastating, especially as a student who saved up for those plans.I submitted the lost item form they gave me, hoping that at the very least I would receive compensation or some sort of follow-up. But even now, months later, I haven’t received any refund, update, or explanation. I’m still waiting, with no idea what’s taking so long. The entire process has been exhausting and stressful.I didn’t want to post a negative review because I genuinely don’t like causing trouble or complaining publicly, but what happened here is simply unacceptable. Losing someone’s passport is already extremely serious, but the lack of responsibility, the disrespectful attitude of the staff, the complete absence of an apology, and the disorganized state of the workspace make this experience one of the worst I’ve ever had with any service.I truly hope no one else has to go through what I did. If you care about your documents, your time, or your peace of mind, I would strongly advise choosing a different An Post office for anything important. This location has cost me months of stress, hundreds of euros, and an overwhelming amount of frustration — all because they could not manage something as simple and essential as handling a passport safely.
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An Post is the state-owned provider of postal services in the Republic of Ireland.
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