Review Time
A vital document has not been processed even after sitting in a depot for seven days. I sent it on January 6th, ensuring my address was clearly written on the envelope, yet it was returned to me the following morning without being processed. I used a digital stamp, which still shows as unused on the app. After weighing it at the post office, I resent it without needing additional stamps, but it remains unprocessed. As of January 12th, I'm still waiting. This document was meant to arrive by January 7th. I attempted to reach out to customer service via WhatsApp, but it's been incredibly frustrating. Perhaps if the staff were more competent, we wouldn’t face such delivery issues.
I am frustrated that an A5 envelope has been stuck in the sorting office for six days without any progress. Why hasn't there been an update to the tracking information? What's the purpose of having tracking if it isn't kept current? It would be helpful if additional staff could be hired or if overtime could be offered to speed things up. This situation is simply unacceptable! Update: I appreciate the outreach, but it’s disappointing to note that this envelope was sent just a short distance from one area to another a week ago.
I sent a parcel to my daughter in France on December 12th via registered post for €39.00. As of January 10th, 2026, it still hasn't arrived. The tracking app indicates it's being sorted for delivery, which has been the status since December 12th. Dealing with customer service has been incredibly frustrating and ineffective. Although I've spoken to some kind representatives, there has been no resolution. This service does not deserve any business, as it seems either unwilling or unable to perform the basic task of delivering a parcel in a timely manner.
I sent a registered and insured package on December 8, 2025, to Athens for Christmas, but it still hasn't arrived as of January 8, 2026, despite costing €50. The service claims to provide a Christmas delivery but fails to do so. Their response was to suggest that the recipient contact their local postal service in Greece? I strongly advise against using this service for deliveries to Greece; it simply does not deliver as promised. Tracking number: CL700719140IE.
This is truly the most frustrating courier service I've encountered in the region. There is always someone present at home, yet they never ring the doorbell, knock on the door, or make a call. Instead, they just leave a “missed delivery” card in the letterbox. Once, I even witnessed the courier placing the card in the mailbox. I immediately informed him that I was the recipient and asked if he could hand over the parcel. He shockingly responded that he didn't even have the parcel with him, which was unbelievable. Each time I see that an online order is being delivered by this service, I lose all hope of it arriving properly. To make matters worse, I once selected a different delivery option, only to learn that this service was still responsible for the final delivery. The parcel was delayed by a day, and when I reached out to customer support, the agent abruptly closed the chat without offering a clear response, which I found extremely rude and unprofessional. Now, whenever I notice that an online retailer uses this courier for delivery, it genuinely makes me think twice about placing my order.
The support and service provided are severely lacking, and there is a real need for improvement in their support system and delivery processes. A delivery person from the service left a package at our complex and signed on behalf of my roommate, which means we can’t confirm if the package was received in full. The more valuable item (a gaming console) has been missing for over two weeks, and the company refuses to take responsibility, despite confirmation from the sender that it was dispatched. The support service is inadequate, with no one available for phone conversations; all communication is relegated to messaging platforms where responses are merely apologetic. Apologies do not resolve issues; proactive measures do. It’s essential to enhance the system, as customers invest in their products and should not have to deal with them going missing in transit. Additionally, having the delivery team sign on behalf of others raises concerns about best practices.
An important item has been stuck in sorting since December 4th. The customer service team has repeatedly assured me it would arrive within a few days, yet there is still no sign of it. Fortunately, we can source it elsewhere and seek a refund from the supplier. Many customers relying on this service may not have that option. If you enter into a contract, ensure you have the necessary resources to fulfill it. I prefer to support local businesses, but moving forward, I will inquire about the delivery service, and if it is this one, I will reconsider my purchases.
The driver delivered the package to the wrong address, as shown on my video footage. At 10:44, he arrived at my door with my wife's package, but mine was missing. The tracking indicated it was delivered 10 minutes prior, at 10:33. The video clearly shows him leaving with only one package at 10:44, meaning my package was handed off to someone else earlier! The process of reaching out to customer support has been extremely slow, and I'm not optimistic about a resolution. My family's Christmas gifts are lost! P.S. For anyone from the support team who may comment on this, I have the tracking number CA 995421822—let's see what response I get.
Completely unacceptable service! I ordered a Christmas tree on November 27 using a postal delivery service, and I still haven't received it! I can't emphasize enough how disappointed I am. They messed up the delivery address and returned it to the main office, where it was stuck for five days without any updates. For the last two days, it has shown as out for delivery, yet there is still no package or tracking information. I am thoroughly appalled by the service; it's sheer incompetence.
This has been consistently disappointing. My package has been with me since Monday, but the website claims non-international deliveries are usually next day, which isn't true. Blaming the holiday season is absurd; it's something that happens every year.
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An Post is the state-owned provider of postal services in the Republic of Ireland.
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