Review Time
I ordered a gift, but when the delivery driver came, he accidentally cancelled the order whilst holding my parcel in his hand. He acknowledged his mistake and said he needed to call his supervisor. After the call, he told me he could not deliver the parcel and suggested I order another one and go pick it up at a shop. The thing is, it’s not always easy for me to get places due to my rheumatoid arthritis. I order everything to the house. When I called customer service they were no help. They told me that I would just have to order another one because they had already processed the refund, although I called the minute the driver left. I’m angry that this company made their mistake MY problem instead of just delivering the parcel and taking the hit for their own error.
Customer service?Where?I went to collect an orderI didn't have my Argos card yet so read up and found out I can take my driving license as proof of IDI did this to be told it would not be released until I had my Argos card.I asked why if it was not received as of yet couldnt I use the other forms of ID He responded with " it says in the terms and conditions if you bothered to look"Firstly how flaming rude.Secondly as I left without my parcel, suggested it could do with more detail as it seems confusing.He shouted at me all the way across the store calling me ignorant because I didn't understand why it couldnt be picked up when it said alternative items on the email. And why they think it's hilarious like a pig snuffling for truffle ill never know.Wont be back ahain
Dear Argos CompanyAs a regular costumer for years shopping at this particular branch, I'm writing here to inform the company Argos about my awful experience that left me devastated and emotionally distressed, at Islington Argos, Angel Central N1 0PS which took place today on 23rd of November 2025.I've purchased at the store the VR glasses Quest 3s, my only mistake I haven't looked at the box straight away well as there were a big queue, full store with costumers and I still had shopping to do in other places. While waiting for my fish&chips takeaway, had more time to look at new purchased item. My son noticed straight away when he looked closer to the box that the box been retaped. After what immediately we gone back to the Argos store to ask for replacement or refund. And here all the absolutely shock and humiliating slandering started. Jessica the employee that served us, also the manager of all stuff there left to the storage room for some reason, with her colleagues after good 10-15minutes, came back to us to announce that "the refund is impossible as the VR glasses are coming straight from the supplier and so the replacement is not available as they had only one device",despite the recite saying clearly that the refund is available until 30th of January 2026 you know, everyone knows that.... they all 4 employees started slandering me, my good name and reputation about lying to them that the box was new without tape on it when they gave to me... that was absolutely shocking, humiliating. I asked for police to get involved to get CCTV footage that was straight above us in the corner and had a very good clear view of all the process of me purchasing the item and especially the Argos employee that brought and passed the item to me already with the tape on it( retaped). So Jessica so called herself the manager really teaching the other ones how to lie and underestimate, disrespect the costumers it's unacceptable!Thankfully to the security of Angel Center that looks like reviewed the footage and agreed on replacing the item! But because I've been acussed of lying to the Argos stuff by the same person that served me and the one that passed the retaped box I'm not letting it go, I'm willing to take legal actions anyway as the costumer's rights in UK stands clearly on my side, I'll make sure such people don't work for such well known company as Argos!The poorest service is Angel Argos branch people, if you live in Islington, you should consider Old Street branch, they are brilliant, just to let you know and know your rights!
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