ash-newyork.com

1.3
1.3 Based on 132 reviews

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Average Rating

1.3

/
5

132 Reviews

5 Star
5%
4 Star
1%
3 Star
2%
2 Star
1%
1 Star
91%

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Dominic Long
Significantly delayed delivery and poor quality.

The item took three weeks to arrive and was not the color or style shown in the images. The materials used are of low quality. I only recognized it was my order because the tracking indicated it was delivered. Caution is advised for potential buyers.

1
Date of experience: Dec 18, 2025
Patrice P.
Extremely disappointing experience.

This is the most frustrating store I've encountered. The products do not match the website's appearance at all. Everything is sourced from overseas and the materials are very low quality. I ordered a pair of shoes and was shocked by the poor craftsmanship and subpar materials. Additionally, the delivery took an excessively long time. I strongly advise against shopping on this platform.

1
Date of experience: Dec 15, 2025
Jerry Parker
Received a completely different item than expected.

I was sent an item that is entirely different from what I ordered. The color, height, fabric pattern, and style are not what I paid for. The quality is terrible, and they refuse to acknowledge that what they sent is not the same as what was advertised. The maximum refund offered is just 20%. While you might see them respond here claiming to assist, it's just an automated reply. When I reached out via email as suggested, they informed me that no further assistance would be provided and would not take responsibility for the misleading situation. I strongly advise against wasting your money and dealing with the frustration.

1
Date of experience: Dec 11, 2025
DB67
Beware of this company!

This company will not cover the return shipping for the leather shoes to China. Upon receiving the shoes, they looked nothing like the pictures and were not made of leather at all. The boots were marketed as distressed leather, but this was misleading. Their generic responses to negative feedback suggest they are trying to shift the blame onto the customer. The truth is, they sent shoes that were not just below my expectations, but entirely different from what was advertised. Their refusal to pay for a return indicates a deliberate attempt to scam customers. After reading more reviews, it seems I'm not alone in this experience. They are clearly engaging in misleading advertising!

1
Date of experience: Dec 10, 2025
Bobby M.
Avoid this seller at all costs.

Don't waste your time. The quality of what you receive is terrible and does not match what you expected to purchase. They offer a 10% refund, or you can pay to return the item to China. I'm currently trying to resolve this issue legally and with my bank. I will keep sharing my experience to warn others against making a purchase from them.

1
Date of experience: Dec 10, 2025
Gale Cook
Surprised by the Elegance of This Dress

I slipped into this lovely dress right after taking it out of the package and was genuinely surprised by how great it looked. The belt fits perfectly, and the fabric drapes beautifully. My sister noticed it during dinner and instantly requested the link.

5
Date of experience: Dec 07, 2025
Extremely Frustrating Return Policy

The return policy is incredibly frustrating. Returns can only be sent back to China, which incurs a cost of over $65. Additionally, there’s a strange requirement where you must pay $58 to have them receive the item. If you’re not satisfied with your purchase, be prepared to spend more than $120 to return it, with the added risk that it may not arrive. Avoid making a purchase. It's not worth the hassle.

1
Date of experience: Dec 06, 2025
Eric Ross
I love how seamlessly their items fit into my day.

What I appreciate the most is how smoothly their items transition throughout the day. Something I wear for work easily adapts to evening plans without feeling out of place.

5
Date of experience: Dec 05, 2025
Marsha W.
Poor quality for the price.

The quality is subpar. You can find better options elsewhere for the same price. I regret spending $40 on a low-quality jacket. I've had better experiences with other retailers.

1
Date of experience: Dec 05, 2025
Kimble Baker
DECEPTIVE PRACTICES!

DECEPTIVE PRACTICES!
This company is intentionally MISLEADING CUSTOMERS! They should be prohibited from operating in the US or elsewhere. They respond with generic messages to everyone they've wronged who leaves feedback. Steer clear of this service. They will definitely TAKE ADVANTAGE OF YOU!

1
Date of experience: Dec 05, 2025

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