ash-newyork.com

1.3
1.3 Based on 132 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

1.3

/
5

132 Reviews

5 Star
5%
4 Star
1%
3 Star
2%
2 Star
1%
1 Star
91%

Filtered Reviews

Filter Reviews

Review Time

DrimzYT
Awful experience, disappointing product quality and inconsistent sizing

Awful experience, disappointing product quality and inconsistent sizing. In response to the company's reply: I reached out to the support team before sharing my thoughts here, and it's amusing that the company chooses to respond to this instead of addressing my support case for a resolution. This clearly shows that you care more about your reputation than about genuinely assisting your paying customers. Please address my support case, thank you!

1
Date of experience: Dec 04, 2025
Reginald Morgan
Delayed Delivery and Poor Quality

I ordered a puffer jacket in October, and it arrived at the end of November. I’m glad winter isn’t over yet! The jacket had a hood, but I think I ordered one without. There was a strong odor from the fabric that hasn’t dissipated in three days. It looks a bit flimsy... I should avoid buying clothes online!

1
Date of experience: Nov 30, 2025
Lorna L.
Frustrating Ordering Experience

I placed two orders on November 11th. The first package arrived late, and the second still hasn’t arrived after over 20 days. I’ve emailed the company multiple times without receiving responses to my last two emails. The first package was delivered incorrectly and went missing. When I contacted the company, they referred me to the shipping company, which was unhelpful. This is incredibly unprofessional and misleading; the website claims to be based in Delaware, yet I can’t reach customer service. No customer should endure this hassle over a missing package. This company shouldn't operate in the US given how poorly they treat consumers.

1
Date of experience: Nov 30, 2025
Suzanne Cook
Fraudulent Website

If I could give negative stars, it would be more fitting, yet still too lenient. They displayed a lovely outerwear coat that my daughter wanted for Christmas. What I received was nothing like the advertisement. The fabric felt cheap and disposable, definitely not suitable for winter. The item resembled nothing from the picture. It’s something I would use for painting or cleaning. The return policy is unreasonable since I would have to pay to send it back to China, which is misleading as it appears to be a local company. Returning it would cost me at least what I paid for the coat; a $50 mistake and a lost Christmas gift. Buyer beware, this company should be shut down.

1
Date of experience: Nov 30, 2025
guilaumme
Caution for Buyers

It took 15 days for a jacket to arrive, it’s too small, and the only return option is to send it back to China at my cost! This seller is a scam! Whatever you do, avoid ordering from them.

1
Date of experience: Nov 30, 2025
Tucker Rogers
Another Victim of a Scam?

PLEASE, PLEASE DON’T DO IT. My mistake was purchasing without researching the company. Everything you read is TRUE. While waiting for a response about returning my item, I browsed the site and found the same boots I had previously bought elsewhere... yes, I got scammed on those too. What a surprise! If anyone wants my mistakes, send your address and I’ll send them to you for FREE! On second thought, maybe I should create a website titled "WHAT IS THIS?" It would highlight the absurdity of my purchases! At best, burn your stuff and move on, FACTS!

1
Date of experience: Nov 29, 2025
Pepper Brooks
Warning: Returns to China!

The company is based in China despite claiming to be in Delaware. They won’t accept returns unless you send them back to China!

1
Date of experience: Nov 28, 2025
Long Wait and Disappointment

I ordered a puffer jacket in October and it arrived at the end of November. Thankfully winter isn’t over yet! The jacket had a hood, but I think I ordered one without it. There was a strong odor from the fabric that hasn’t faded even after three days. It appears somewhat flimsy... I really shouldn’t buy clothes online!

1
Date of experience: Nov 26, 2025
Vinny Fisher
Subpar Quality from Overseas

The blazer resembles a cheap Halloween costume. When I inquired about returning it, I received this response: "Thank you for your email. We do not offer a free return service, nor do we have a department store in the USA; we operate from China. We value our ecological process, which is why we have one central warehouse. Returning elsewhere could lead to package destruction and no refund. Alternatively, you can keep the item and receive a 10% refund." So, returning it means shipping it to China, costing $15 to $30. I reported this company to the appropriate authorities, and others should too.

1
Date of experience: Nov 25, 2025
VyLox65
Quality Concerns

Buyers should be cautious; the quality of the items is not as it appears. If you want to return something, you must pay to send it back to China. It's simply not worth it.

1
Date of experience: Nov 24, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More