Review Time
I've been a customer for 6 years and over the last 2 years I've delt with the downward spiral of service and quality of their work. Recently They misdiagnosed my vehicle and sold me on complete shocks & Struts without needing them, then had to go back 5 times for them to fix the shocks and struts they installed that I didn't need. It was upper and lower arms that were squeaking (back is still squeaking). I had other mech work done from another mechanic and he noticed that Big O had unbolted my Catalytic Converter for some reason and never tightened it back up, I've had tools left in my engine compartment after having service work done by them, and not 1 time in 6 years have they ever held an actual appointment time. Most recently I had them check my brakes, I was told my back brakes were at 30%, so I set an appointment, they couldn't fulfill the appointment time, so I went elsewhere, had them do the back brakes, and low and behold it wasn't the back breaks it was the front brakes, so my vehicle is now having the fronts done today! It always something with them. This is a very brief run down, honestly too many to detail on here, I should have stopped doing business with them 2 years ago. I've been speaking with a Corporate Manager, I have videos, pictures, emails, and text messages to back all this up. I would definitely consider going somewhere else for your vehicle Maintenace until Big O Tires takes a better look at how their stores are managed.
Had Rear struts installed the job was done correctly. But the customer service overcharged at least 2 shop hours for the installation. It is a simple job but requires a helper for one nut on each side. Needed it done as the car was unsafe for how I drive. Reno, Nevada is producing Con Artist in many categories.
I was new in town alway used Big O in state I moved from so when I was out driving and just happened to see Big O, my day was made. I’ve had to use them twice once for fee tire repair and 2nd time tire had to be replaced. They are very professional! Everyone at this shop from the manager down very kind and professional
I drove in to get only an oil change today. I was greeted right away with a smile and service. Not only did I receive exceptional customer service.Dave had a keen eye a vacuum plug was unplugged from my engine He was very knowledgeable and patient,as I asked him many questions he answerd them all .He went way beyond the oil change I came for and tested each fuse to ensure they were good, checked and filled my tires and he even replaced a broken piece to reattach my Rust proof device ,at No cost to me.He is very kind and professional.Dave made my experience pleasant and interactive.Dave you are an asset to the company Big O Tires will absolutely be my place to go for honest exceptional customer serviceI would highly recommend Big O Tirea to colleagues and especially ladies to come and experience true service Falysha
I bought 4 tires for my car and printed the appt confirmation. Big O installed different tires, inferior to the ones I actually bought, and they confirmed their error. Then they said they would order the right tires and charge an extra $100 for shipping, and refused to refund the $50 deposit they charged me for the wrong tires. I spoke to the manager and got my $50 back, had them remove the wrong tires, and said I would buy tires somewhere else in the future.
This one is on me!If you want rubber on rims, they are just OK. If you want knowledgeable car care, attention to detail, trained technicians that understand your vehicle, look elsewhere. Set of directional tires rotated one backwards and drove over 5000 miles.I hope l won’t experience any issues. Lacking level of expertise!
JUST READ THE ENDLESS PAGES OF 1 STAR REVIEWS! IF YOU DO BUSINESS WITH THESE JOKERS, YOU ARE A FOOL! THEY ARE MASTERS OF THE BAIT AND SWITCH. I AM BAFFLED AT THE NUMBER OF CUSTOMER COMPLAINTS! I HIGHLY RECOMMEND YOU STAY AWAY FROM THIS GREEDY, DISHONEST PLACE OF BUSINESS!
I live in the Phoenix, Arizona metro area. Having worked for Goodyear Tire & Rubber in Akron, Ohio I am fully aware of the importance of tire rotation AND spin balancing every 7,000 miles.Having a bad experience with Pep Boys, I visited Big O Tires on Carefree Hwy in north Phoenix for this tire maintenance.I was told, "we can not even touch your tires since they are over 6 years old." "It is federal law and we would be liable if something should happen that would cause an accident."This is FALSE! There is NO federal law regarding age of a tire, only tire tread depth. This is Big O Tires ploy to get the customer to purchase new tires! A money making process for Big O Tires and NOT the customer!BEWARE of this policy!
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