Review Time
I took my F150 to have my AC repaired. After already charging me $475 for repairs, it would stop working after a day. Then they decided there were metal shavings in my system and everything needed to be replaced. It took them under two hours to complete the repair, but they billed me for 9 hours of labor at $155/hour! Total rip off. The only good news is that it’s still working after two week. avoid Big O for AC repairs. You can definitely get it done for far less than the $2000 they charged me. It’s so unethical.
So my son checked the oil that Big O tires said they changed but it is bone dry. My oil never was changed . I was wondering why it was saying it was a 50% so I asked my son the check it. I am not happy at all with the service I received from the Hill view Big O tires and being charged for services I did not receive+I paid for 4tires and was not told my one rim was cracked so they didn't put on the tire and let my pay and drive off without my fourth tire being replaced and paid for. The man at the counter said no one told you about the cracked rim , NO they did not. I am so frustrated about this experience. I ve been driving my car with no oil I. It that was so called changed and PAID FOR Hillview Big O Tires ,!!!!
This information will be repeatedly posted on Twitter Accounts, Facebook Accounts and Instagram Accounts in the coming weeks and should reach thousands of customers...30,000 miles ago @mfaoil owned @bigotires of @OsageBeachMO replaced my front end upper and lower ball joints with Moog chassis parts I provided and are sold at local @oreillyauto @autozone @advanceauto and @theNAPAnetwork… During my state inspection from @bigotires of @CityofLakeOzark my lower ball joints were found to be defective after just 30,000 miles… When I looked to see why, I discovered the boots (dust covers) were never installed and the ball joints were never greased from three subsequent visits/requests… I called corporate and explained but no one at @bigotires seems to care about customers driving around on defective ball joints… I am preparing photos for release later today! @mfaoil owns @bigotires of @OsageBeachMO and @CityofLakeOzark where they sell @BFGoodrichTires @CooperTire @goodyear @FirestoneTires @MichelinUSA @UniroyalTires and @continentaltire among others…
Place on 1st street in Santa Ana. Come in at 3pm. Bad strut under warranty. Wanted to wait. Was told wait time - 2 hrs. Asked if I'm waiting when is best time to come. Was told 7AM right at opening. Come at 7 next day. Wait time 2 hrs again. Offered to give me a ride home - nice of them. 5 hrs later - no updates. Called in - they didn't find a problem so they're ready to put the wheels back on. Had to explain how to find the problem (already did in the morning). 2 more hrs pass. Called in - they don't have the part and it'll be there in the morning. Morning comes - no updates. Call in at 1PM - car is almost ready, just doing alignment. Texted me that car is ready. Alignment seems OK, but my steering wheel needs to have "H" in the middle to be pointed to 11 o'clock position for the car to go straight. Usually it points to 12. So if you want to be without car for 2 days - go ahead and use Big O. Maybe they're faster with tires, but I wouldn't trust them with anything else. Even an alignment seems to be a difficult task. Maybe they should close this location for lack of expertise? Why not tell me they need to order the part and have me bring the car the next day when they have it? Calling to update me on the status would be a nice touch as well. Nice touch isn't something this Big O has. Spoils it for other locations as well - Big O dropped to bottom on my list of places I'll take my car to.
I had an appointment for tire installation. Employee viewed my vehicle from the counter (never went outside) and said that they would not do the installation because my vehicle had lowered suspension. I advised them that the car had been on a lift many times before with zero problems. They still refused. I offered to remove the wheels myself with a floor jack in the parking lot/in the garage-- as I have done at home many times before. They did not measure, inspect, check, or attempt to see if my vehicle could be placed on the lift-- just straight out refused. No other options were suggested or offered. I asked them what they intended to do with the new tires that I special ordered. They offered no suggestions or options. I then told them that I would like to complete my purchase and take the tires with me. I stuffed the tires in the back seat of my car and promptly went to a competing tire shop. As I tried to explain to your staff, my car went on the competitor's lift with zero problems or special preparations. The tires were installed with no extra effort or problem. But it cost me an extra $200 and 4 hours of time since I had no appointment at the other place.
READ THE FINE PRINT - When you give permission to "work on your vehicle", you are really agreeing to a 3% credit card fee. Since virtually NO ONE pays cash for tires this company is little more than thieves. They don't print the CC charge on the invoice, so it is pretty apparent they are trying to slip it by the consumer. Also charged almost $60 for "shop supplies" - that's outrageous for a couple of rags. GO ELSEWHERE.
I was charged 507$ on a 417$ quoted price.102$ to mount and balance 2 tires 6 Dollars disposal fee witch I expected. Then 52 Dollar disposal fee. There wasn't anything to dispose of so I consider that a fraudulent fee. So I will be taking my business elsewhere. Danny
We wanted to share a thankful story about our experience with Big O Tire in Lincoln Way, Cheyenne, WY. We were on our way back home from Washington, DC to Utah when our tire had some major issue. We pulled over to this location and the staff immediately took us in and helped us with our tire. I must say Big O Tire employees, staff and store manager are the best people in any tire shop in the country. They truly help people in times of need, and they make you feel not just a customer but part of their family. We are very grateful and thankful to the store manager Treall, Justin and all staffs of the Cheyenne Lincoln Way Location in Cheyenne, WY. Keep up the great work, you have customers for life, me my kids, my grandkids, and extended families. God Bless you all.
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