Review Time
I am filing a complaint regarding repeated negative experiences at a Big O Tires location in College Station, TX. Over multiple visits, I experienced unprofessional behavior from front desk staff, poor communication, and the need to call repeatedly just to request basic service or follow up. Staff attitude was dismissive and at times confrontational. I was also repeatedly pressured to approve additional repairs and replacements that I did not request, and the pricing was inconsistent with previous quotes, which caused confusion and frustration. More concerning, during a prior oil change service, my vehicle was returned with an oil leak, raising serious concerns about technical competence and attention to detail. Due to the combination of aggressive upselling, inconsistent pricing, unprofessional conduct, and poor workmanship, I no longer trust this location and believe these practices are unacceptable for a professional automotive service provider.
I took my 2018 Silverado in for a simple rotate and balance to 9th so 300 w SLC. I was told I had one bent wheel (these are factory 22" wheels about $800 a piece new) they said it couldn't be repaired and ask me if I wanted them thrown in the trash) HA. I bought new wheels and left with a $2100.00 bill. The new wheels were not right for my truck and I had to take it back three times for them to mess with the alignment so they wouldn't rub. I asked them to take the wheels back but they wouldn't. Turns out I could have my old wheel repaired at Wheel Werks and did for $175.00. I was a long time customer of this Big O store but will never go back. Went to Les Schawb and what a difference in service and honesty. Big O also told me I need all shocks and struts replaced. Les Schwab said only my rear shocks were bad.
I took my car to Big O Tires last week for a battery replacement and oil change, and when I went to pick it up, the total was $650. Absolutely outrageous. The battery alone was $420 for an AGM, which I looked up online later and found was completely overpriced. I paid it, reluctantly.Then, I got in my car and immediately noticed the check engine light was on. Mason came out and checked it, then had the nerve to ask me “Are you sure it wasn’t already on?” Uh… YES, I’m sure. Then he claimed they “documented” that it was on before they started working on it. What a convenient excuse. Sketchy doesn’t even begin to describe this, it felt like a slimy way to cover their tracks in case anything went wrong. He reset the light and it didn’t come back, which makes it even more suspicious.While I was there, I asked for a rough estimate for brake repairs on my boyfriend’s car. Mason said about $500–$600, which sounded fine. We brought it in today for the inspection and suddenly they quoted us $840. We said no and walked out. Not even 10 minutes later, they called us back to say they “over quoted” and now it’s actually $650. Yeah, that’s not an accident, that’s a bait and switch. It’s a scam, plain and simple.Everything about this place reeks of shady practices. Between the inflated prices, the check engine light cover-up, and the wild quoting games, it’s clear they’re trying to squeeze every dollar they can from people who don’t know better. I’ve seen reviews saying people felt scammed, now I know exactly what they mean.I will never go back here and I’ll be posting this review on every single platform I can to warn others. Stay far away from Big O Tires.
Have been satisfied for years fir tires and oil changes...BIG O tire on PRESTON highway. Asked manager...where my hood prop up was? He says it fell out of van....has been like this for many oil c...but last one its gone!! Manager was very RUDE!!! WILL NEVER BE BACK!!
I have gone to Big O for yrs & they were always honest not pushing products. New management a few months ago at Martin City, Mo.. I knew I needed new front tires. It was BigO that told me at least 6months ago or more. Different management.No pressure. Back were fine.Suddenly they say the back have rot. Total lie. I dont think they do background checks or they dont care about character or integrity. Just sales anyway they can get it.Won't go back while under this new management including desk clerks. Too dishonest. Disappointed in the service guys, they likely do what their told... but they do quality work on vehicles.
Took my sons truck to get serviced. They came back with what it needed to fix the AC with the verbiage "do this and we will have your AC ice cold before you leave". It was a $300 fix so I said go ahead. It did not fix the AC and now they want $1,400 for a compressor. I called the manager Jeff at the Phx location on Cave Creek. After multiple times of him explaining how AC needs to be looked at I had to cut him off and say that's not the issue. I'm not even upset it needs something else but I do want you to refund me the $300 and give me a good price on the compressor as a fix to this problem. His response was "I'm not going to do that". He did admit his guy shouldn't have said that but offered no solution for the unkept promise. I felt I was more than fair as I wasn't holding him to the commitment that this truck should have the "ice cold air". I just asked him to refund the $300 vs them eating the $1,400 it now needs since their recommendation did not fix the truck as they said it would.This is the second issue I have had there. I took my work truck there after I hit a pothole. It had a bad vibration making it undriveable. I took a call saying it needed suspension work to fix the issue but he also recommended tires. I said if the suspension is the vibration issue lets start there. I picked the truck up that night and didnt make it a mile before you could easily tell the vibration was exactly the same as drop off. When I called Tim said the tires were the issue. I said why did we do the suspension then when I brought it to you for the vibration? On that occasion again I wasn't upset I just asked Tim to give me a fair price on the tires for the issue. Tim did and I had new tires on the truck the next day fixing the original issue. All I asked for was a fair resolution to the issue and it solved the problem.I have probably spent 6k at this location on my trucks last year and they wont fix their own $300 mistake! As timing would have it I probably need another 3-4k in servicing on these trucks right now but I will have to take my business elsewhere. This is terrible problem solving buy Big O. ON top of that I filed a complaint with their customer service department with them telling me I would have a return call within 24 hours. That is now 48 hours ago and if you try to call that number it just hangs up on you.I would advise you to take your business elsewhere as they will not stand behind their work!
I hit a curb, ruined my tire and needed an alignment along with other major work on my 2006 very dependable but roughly treated car which I wanted to keep. The price tag was hefty, but Hunter took a long time thoroughly explaining everything, answering all questions on a very busy Easter weekend. I was very impressed with his knowledge and genuine concern. Definitely recommended.
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