Review Time
My wife took her Toyota RAV 4 to your S. Mason Street, Fort Collins, CO store yesterday afternoon (Friday, 8/4/23). Since the attitude at Discount Tire is definitely NOT what it used to be, and since she could get the Hankook tires she wanted at your store within a day, I suggested she go to your Big O store. When she came home, she complained about the driver's side arm rest needing to be cleaned. I went out and looked at the arm rest which had what appeared to be black grease pretty much all over it! The interior of the car is light tan; so don't tell me someone didn't see this mess! Why didn't that person wash up before getting into a customer's car with that stuff on them? Fortunately, I had some Toyota Fabric Cleaner; and even with that it still took a while to clean up the mess! Then there's the $27 plus charge for "shop supplies". Like what? What supplies did you use for this amount of money? Is this the latest "industry hustle" to run up the price? This quality of work is BEYOND UNACCEPTABLE!! This quality is something I would have expected had the car been taken for work to some feed lot out east of here!! Sid Cooley
Living out west, we have had Big O tires for many years. We recently moved to Minnesota and made sure we had brand new Big O tires since MN had Big Os. They recently closed all their MN stores without notice. In fact, we actually received an ad in the mail AFTER our local store here closed WITHOUT NOTICE. I called their warranty department today and was told that tire rotations or any other kind of normal tire service would not be honored, and that if we had a road hazard it was us to us to find someone who would work with their warranty. When we purchased their tires, the envelope said, "This envelope is also a HANDSHAKE. Big O Tires - the team you trust."They need to add to that "When it is convenient"Be assured, even if Big O starts up business again in MN, we will no longer be purchasing tires with them, knowing that at any time they could just pull up roots and leave without honoring their commitments.
I have used Big O Tires for oil changes on occasion, but bought my Cooper AT3, and my Cross climates they mounted balanced, and done our alignments all at the Farragut Tn location. Many times over the past year, our first year in Tn. Been treated with nothing but respect and the jobs been done rite.
We were in Branson on the 2023 Fourth of July weekend , traveled out of state to MO. We ended up with an almost flat tire from a nail and drove to the nearest tire place which was Big O Tires in Branson, MO. We limped into Big O tires 10 or 15 min before they closed , my husband asked if they could please plug our tire so we could get back on the road ; the way they treated us was shocking. A man behind the counter suddenly got very angry when my husband asked if they could plug our tie and said " I'm not fixing your stupid tire , it's 10 minutes before we close" - he said this in a hateful, mean way . My husband was a bit shocked but asked if they would at least sell us a plug kit, he then responded and said " No! get outta here, we close in ten minutes! " . With the 2nd hateful response my husband turned and walked out. We went to Walmart four miles away, bought a plug kit and supplies and fixed it ourselves. There was no need to be this hateful to a stranded traveler , and, fixing tires is what they do it would have taken them 10 or 15 minutes to help us. Big O tires in Branson MO are jerks !!
I went to the BIG O TIRE about 15 minutes from my place. From the moment I walked in, I felt very comfortable. From the fellow at reception, to the Service Manager ( Will ), I just knew that I found my go to place for not just tires, but overall vehicle service.Five stars all aroundMy deepest appreciation to them all.
I want to give a two thumbs up to big o tires on west northern in Phoenix, AZ. Zack is the crew member that helped me. AWESOME CUSTOMER SERVICE, WELL VERSED ON THE BUSINESS THERE. KIND,AND WONDERFUL PEOPLE WHO WORK THERE. HONEY, this is where you go for your tire needs, oil changes, etc. Thank you all for such awesomeness. Belind Stevens 😉🙃 save money, and time VISIT!! 🤑🤑🤑😊
I enjoy the healthy car special but getting told everything afterwards doesn't happen. I just look at the invoice. I looked under the hood he forgot to put the oil cap back ond take my light off my dash and rotated my tires wrong it was bumpy till I went to Discount tire
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