Review Time
This is an American company that in my opinion has opaque pricing due to a bewilderingly complex pricing policy - the rides are also expensive when compared to the other two locally providers here in Torrevieja, Spain My advice, would be to find another provider. I took my first ride (the QR scan didn't work & I had to put the code in manually, then approve an up front payment despite having registered my card - why?), and ended up with a scooter that had a throttle that stopped working. The scooter alarmed for no reason mid journey and eventually I had to park the it because it just stopped working. I left it parked with the alarm going off. A huge disadvantage for me is that you have to park in designated parking spaces - tough if they are some distance from your destination. I could not end my 1 kilometre ride and was charged €8.50. When I queried this, I was told by customer service this was for "unused time" which didn't make any sense and was never explained. I then asked if there was an invoice I could access and quite bizarrely, was told that this was available providing I put in my tax details (address tax code) despite the fact that my card was being charged - presumably a US practice and effectively an unnecessary data trawling exercise. An invoice was actually sent by email later. It has to be pointed out that was offered a €6.50 refund to my card for not being able to end the ride which I accepted - in effect that offset the the €8.50 ride charge meaning a net charge of €1.75 which seemed fair. When the payments came into my bank account I closed my Bird account opened a week earlier. A bizarre experience for my only ride on a Bird scooter - that, the apparently high cost of rides and the hassle of finding parking spaces rather than just park and go, decided that Bird scooters are not for me despite decent customer service.
This is the worst application ever! I just got multiple charges for a bike ride which took at the most 90 minutes and yet the email with the charges points out to 134 minutes. I have also received an additional charge of 20 euros which I’m not sure what it is for. Never again will be using bird and will make sure to tell everyone I know coming to Portugal
This is the worst application ever! I just got multiple charges for a bike ride which took at the most 90 minutes and yet the email with the charges points out to 134 minutes. I have also received an additional charge of 20 euros which I’m not sure what it is for. Never again will be using bird and will make sure to tell everyone I know coming to Portugal
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Bird is a dockless scooter-share company based in Santa Monica, California.
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