bird.co

1.2
1.2 Based on 168 reviews

Bird is a dockless scooter-share company based in Santa Monica, California....

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Average Rating

1.2

/
5

168 Reviews

5 Star
3%
4 Star
2%
3 Star
0%
2 Star
1%
1 Star
94%

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Andy Frost
Continuously a PAIN…

Continuously stopping when passing parking areas. Loss of signal. Poorly maintained, very poorly. Pushed mine more than used.

1
Date of experience: Nov 18, 2025
Anonymous
Total rip off

Total rip off. The scooter shut down for most of my ride and kept charging. Piece of crap - stay away.

1
Date of experience: Nov 09, 2025
Andrea Splendiani
Scooters are very poorly maintained

Scooters are very poorly maintained. No brakes, often stop for no reason. One third of rides have issues and one out of ten you walk. In Switzerland.

1
Date of experience: Nov 09, 2025
Mr Unhappy
Truly awful experience

This is an American company that in my opinion has opaque pricing due to a bewilderingly complex pricing policy - the rides are also expensive when compared to the other two locally providers here in Torrevieja, Spain My advice, would be to find another provider. I took my first ride (the QR scan didn't work & I had to put the code in manually, then approve an up front payment despite having registered my card - why?), and ended up with a scooter that had a throttle that stopped working. The scooter alarmed for no reason mid journey and eventually I had to park the it because it just stopped working. I left it parked with the alarm going off. A huge disadvantage for me is that you have to park in designated parking spaces - tough if they are some distance from your destination. I could not end my 1 kilometre ride and was charged €8.50. When I queried this, I was told by customer service this was for "unused time" which didn't make any sense and was never explained. I then asked if there was an invoice I could access and quite bizarrely, was told that this was available providing I put in my tax details (address tax code) despite the fact that my card was being charged - presumably a US practice and effectively an unnecessary data trawling exercise. An invoice was actually sent by email later. It has to be pointed out that was offered a €6.50 refund to my card for not being able to end the ride which I accepted - in effect that offset the the €8.50 ride charge meaning a net charge of €1.75 which seemed fair. When the payments came into my bank account I closed my Bird account opened a week earlier. A bizarre experience for my only ride on a Bird scooter - that, the apparently high cost of rides and the hassle of finding parking spaces rather than just park and go, decided that Bird scooters are not for me despite decent customer service.

1
Date of experience: Oct 31, 2025
Tanya Deli
Horrible and unreliable do not rent it.

Horrible and unreliable do not rent it.

1
Date of experience: Oct 30, 2025
Tanya Deli
Horrible and unreliable do not rent it.

Horrible and unreliable do not rent it.

1
Date of experience: Oct 30, 2025
Adrianne Saboya
This is the worst application ever

This is the worst application ever! I just got multiple charges for a bike ride which took at the most 90 minutes and yet the email with the charges points out to 134 minutes. I have also received an additional charge of 20 euros which I’m not sure what it is for. Never again will be using bird and will make sure to tell everyone I know coming to Portugal

1
Date of experience: Oct 15, 2025
Adrianne Saboya
This is the worst application ever

This is the worst application ever! I just got multiple charges for a bike ride which took at the most 90 minutes and yet the email with the charges points out to 134 minutes. I have also received an additional charge of 20 euros which I’m not sure what it is for. Never again will be using bird and will make sure to tell everyone I know coming to Portugal

1
Date of experience: Oct 15, 2025
Sandy W
I end up with a bleeding face and leg !!!

Because of a whole in the street I had felt! Busted my leg and face ! I will never ever use this scooter again! I’m glad no car was around it could been very dangerous! 👎🏻👎🏻👎🏻👎🏻

1
Date of experience: Oct 13, 2025
Ian Bagley
Junk

At least 90% of them don’t work but they still take your money! Rip off!

1
Date of experience: Oct 10, 2025

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Business Details

  • Bird is a dockless scooter-share company based in Santa Monica, California.

  • language https://bird.co

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