Review Time
This app is terrible. We lost +-70 euros on it for nothing and customer service says we can´t get a refund, because we used 1 ride of the pass. This ride, however, we did not even use the step, because it did not work. It is a total scam, we really got ripped off. They also charged +15 € for no apparent reason. When we saw charges being made on our bank account, we immediately contacted customer service on the phone. They let us explain the entire thing twice... once the customer care officer just hung up on us and the second call we hung up ourselves, because they just stopped answering us... We also explained our problem very thouroughly by e-mail several times, but they don´t provide a satisfying solution. It is really unacceptable and very very expensive for nothing in return. Please do not use this app!! Just take an uber, or go by foot, take your car... ANYTHING but this app.
This app is terrible. We lost +-70 euros on it for nothing and customer service says we can´t get a refund, because we used 1 ride of the pass. This ride, however, we did not even use the step, because it did not work. It is a total scam, we really got ripped off. They also charged +15 € for no apparent reason. When we saw charges being made on our bank account, we immediately contacted customer service on the phone. They let us explain the entire thing twice... once the customer care officer just hung up on us and the second call we hung up ourselves, because they just stopped answering us... We also explained our problem very thouroughly by e-mail several times, but they don´t provide a satisfying solution. It is really unacceptable and very very expensive for nothing in return. Please do not use this app!! Just take an uber, or go by foot, take your car... ANYTHING but this app.
I was overcharged for a rental. They blamed bad g p s services or overhead wiring interference for why it did not stop.charging me when we locked the bike. I requested a refund the next day.And they said they would credit my account the $41.20 but I would have to wait 60 days. So I waited sixty days and was not able to use another one of these bikes, because we do not have anything like that around anywhere. So I requested eimbursement to my account and then they send me the terms and say that it had to be within sixty days of use. What a RIP OFF!! NEVER AGAIN! I do not recommend and the bike. My daughter used would not even charge correctly. They took eighty dollars of my money and we were only able to use it for half an hour for $80.
I was overcharged for a rental. They blamed bad g p s services or overhead wiring interference for why it did not stop.charging me when we locked the bike. I requested a refund the next day.And they said they would credit my account the $41.20 but I would have to wait 60 days. So I waited sixty days and was not able to use another one of these bikes, because we do not have anything like that around anywhere. So I requested eimbursement to my account and then they send me the terms and say that it had to be within sixty days of use. What a RIP OFF!! NEVER AGAIN! I do not recommend and the bike. My daughter used would not even charge correctly. They took eighty dollars of my money and we were only able to use it for half an hour for $80.
This is a rip off company do not use it. We couldn’t figure out how to get the bike going after activating it. We didn’t know it was active for 10 minutes 15 minutes then we figured out how to get it going and they charge us $25 and one bike and 20 on the other for couldn’t have been two or 3 miles or something Complete rip off.
This is a rip off company do not use it. We couldn’t figure out how to get the bike going after activating it. We didn’t know it was active for 10 minutes 15 minutes then we figured out how to get it going and they charge us $25 and one bike and 20 on the other for couldn’t have been two or 3 miles or something Complete rip off.
I am very unsatisfied with the fees associated with this service. This is a complete rip off. You’re overcharging customers. When an Uber ride would be much cost efficient. I do not recommend or will ever use this service again. I only traveled 6 miles and I paid $45.
I am very unsatisfied with the fees associated with this service. This is a complete rip off. You’re overcharging customers. When an Uber ride would be much cost efficient. I do not recommend or will ever use this service again. I only traveled 6 miles and I paid $45.
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Bird is a dockless scooter-share company based in Santa Monica, California.
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