bird.co

1.2
1.2 Based on 168 reviews

Bird is a dockless scooter-share company based in Santa Monica, California....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

1.2

/
5

168 Reviews

5 Star
3%
4 Star
2%
3 Star
0%
2 Star
1%
1 Star
94%

Filtered Reviews

Filter Reviews

Review Time

This app is terrible

This app is terrible. We lost +-70 euros on it for nothing and customer service says we can´t get a refund, because we used 1 ride of the pass. This ride, however, we did not even use the step, because it did not work. It is a total scam, we really got ripped off. They also charged +15 € for no apparent reason. When we saw charges being made on our bank account, we immediately contacted customer service on the phone. They let us explain the entire thing twice... once the customer care officer just hung up on us and the second call we hung up ourselves, because they just stopped answering us... We also explained our problem very thouroughly by e-mail several times, but they don´t provide a satisfying solution. It is really unacceptable and very very expensive for nothing in return. Please do not use this app!! Just take an uber, or go by foot, take your car... ANYTHING but this app.

1
Date of experience: Jun 30, 2024
Katie F.
This app is terrible

This app is terrible. We lost +-70 euros on it for nothing and customer service says we can´t get a refund, because we used 1 ride of the pass. This ride, however, we did not even use the step, because it did not work. It is a total scam, we really got ripped off. They also charged +15 € for no apparent reason. When we saw charges being made on our bank account, we immediately contacted customer service on the phone. They let us explain the entire thing twice... once the customer care officer just hung up on us and the second call we hung up ourselves, because they just stopped answering us... We also explained our problem very thouroughly by e-mail several times, but they don´t provide a satisfying solution. It is really unacceptable and very very expensive for nothing in return. Please do not use this app!! Just take an uber, or go by foot, take your car... ANYTHING but this app.

1
Date of experience: Jun 30, 2024
Jason Price
I was overcharged for a rental

I was overcharged for a rental. They blamed bad g p s services or overhead wiring interference for why it did not stop.charging me when we locked the bike. I requested a refund the next day.And they said they would credit my account the $41.20 but I would have to wait 60 days. So I waited sixty days and was not able to use another one of these bikes, because we do not have anything like that around anywhere. So I requested eimbursement to my account and then they send me the terms and say that it had to be within sixty days of use. What a RIP OFF!! NEVER AGAIN! I do not recommend and the bike. My daughter used would not even charge correctly. They took eighty dollars of my money and we were only able to use it for half an hour for $80.

1
Date of experience: Jun 22, 2024
Rendell F.
I was overcharged for a rental

I was overcharged for a rental. They blamed bad g p s services or overhead wiring interference for why it did not stop.charging me when we locked the bike. I requested a refund the next day.And they said they would credit my account the $41.20 but I would have to wait 60 days. So I waited sixty days and was not able to use another one of these bikes, because we do not have anything like that around anywhere. So I requested eimbursement to my account and then they send me the terms and say that it had to be within sixty days of use. What a RIP OFF!! NEVER AGAIN! I do not recommend and the bike. My daughter used would not even charge correctly. They took eighty dollars of my money and we were only able to use it for half an hour for $80.

1
Date of experience: Jun 22, 2024
Carolina Morris
This is a BS rip off company

This is a rip off company do not use it. We couldn’t figure out how to get the bike going after activating it. We didn’t know it was active for 10 minutes 15 minutes then we figured out how to get it going and they charge us $25 and one bike and 20 on the other for couldn’t have been two or 3 miles or something Complete rip off.

1
Date of experience: Jun 21, 2024
Nate Harris
Total rip off

Total rip off. Very confusing to get the whole program started. That took at least 10 minutes to figure it out. Then we rode for a half an hour along a long boardwalk thinking it was a reasonable price. Ended up being charged $25, a complete rip off!

1
Date of experience: Jun 21, 2024
ExDream74
This is a BS rip off company

This is a rip off company do not use it. We couldn’t figure out how to get the bike going after activating it. We didn’t know it was active for 10 minutes 15 minutes then we figured out how to get it going and they charge us $25 and one bike and 20 on the other for couldn’t have been two or 3 miles or something Complete rip off.

1
Date of experience: Jun 21, 2024
Percival
Total rip off

Total rip off. Very confusing to get the whole program started. That took at least 10 minutes to figure it out. Then we rode for a half an hour along a long boardwalk thinking it was a reasonable price. Ended up being charged $25, a complete rip off!

1
Date of experience: Jun 21, 2024
TP54
I will take an Uber next time

I am very unsatisfied with the fees associated with this service. This is a complete rip off. You’re overcharging customers. When an Uber ride would be much cost efficient. I do not recommend or will ever use this service again. I only traveled 6 miles and I paid $45.

1
Date of experience: Jun 19, 2024
John Long
I will take an Uber next time

I am very unsatisfied with the fees associated with this service. This is a complete rip off. You’re overcharging customers. When an Uber ride would be much cost efficient. I do not recommend or will ever use this service again. I only traveled 6 miles and I paid $45.

1
Date of experience: Jun 19, 2024

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Bird is a dockless scooter-share company based in Santa Monica, California.

  • language https://bird.co

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More