bluewhalespa.com

4.9
4.9 Based on 201 reviews

Blue Whale Spa is the award-winning UK owned leading hot tub manufacturer. We offer quick delivery, free installation and 0% finance on all hot tubs. Order Now!...

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Average Rating

4.9

/
5

201 Reviews

5 Star
97%
4 Star
2%
3 Star
0%
2 Star
0%
1 Star
1%

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Kirsty Cater
Awesome service from Blue Whale Spa

Fantastic delivery service fromThe two guys that delivered my hot tub ( Trymore & Edmore) were super helpful and friendly and awt everything up just as I wanted it. The Hot Tub is amazing. Fiona who arranged everything was also excellent. Super happy with everything, thank you Blue Whale Spas.

5
Date of experience: Feb 13, 2026
Denise Fisher
Our hot tub was delivered by Trymore…

Our hot tub was delivered by Trymore and Edmore they were very helpful, tidy and knowledgeable. They made sure the tub was clean and demonstrated how it all worked explaining about the chemicals etc before they left. The hot tub took about two hours to fill up and overnight to heat up.The next day we had a small leak from the drain site. We phoned Hot Tub Masters and they have arranged for an engineer to pop out in a couple of days. The general opinion is that it is residual water and nothing to worry about, but for peace of mind the engineer is coming. So far I can't fault anything. The whole team have been very helpful and accommodating and we are both loving the hot tub.

5
Date of experience: Feb 12, 2026
Joanne Wiseman
Hot tub purchase & installation

Installers Sorin @ Martin were fabulous, even answered calls the next day when I had a few questions talked us through every step, Fiona who we dealt with from start to finish was amazing, 5 stars from the initial phone call to the final installation would highly recommend

5
Date of experience: Feb 12, 2026
Mrs Julie Keightley
experenice was great start to finish.

experenice was great start to finish.Sorin / Martin wher great when installed and really helpful with instrustions, fiona was great keeping me up to date with everything from ordering to delivery. love my hot tub.

5
Date of experience: Feb 12, 2026
Danny
Great Customer Service

All the staff are really proactive, helpful and accommodating, especially Fiona & Yasmin in the office and our installers Mark & Craig. Highly recommended

5
Date of experience: Feb 11, 2026
Stuart mackenzie
Super impressed

From ordering to installation the process was seamless, I had trouble with access due to the size of the tub I picked, however Fiona was reassuring and offered tubs that would be suitable, and changed this without any fuss. The installation was great, delivered on time on the date stated and installation guys worked well and with ease and a good explanation of starting up and chemical advice. I would highly recommend anyone looking for a hit tub to look no further than blue whale spas!!!

5
Date of experience: Feb 10, 2026
Michael Finlayson
We had an absolutely fantastic experience with Blue whale spa

We had an absolutely fantastic experience with Blue Whale Spa from start to finish. The entire process was seamless, professional, and genuinely enjoyable.A special thank you to Fiona, who organised all the logistics and delivery of our hot tub. She was incredibly nice, responsive, and helpful throughout – nothing was too much trouble, and she made the whole experience stress-free. It’s rare to come across customer service that’s this attentive and friendly.On delivery day, Zen and Hubert were brilliant. They were extremely efficient, professional, and very pleasant to deal with. They handled everything with care, worked quickly, and left the area spotless – not a single bit of mess left behind.We couldn’t be happier with both the service and the product. Highly recommend Blue Whale Spa to anyone considering a hot tub – truly a 5-star experience from beginning to end!

5
Date of experience: Feb 10, 2026
Ben Ward
Outstanding Service from BlueWhaleSpa

I recently purchased the SunshineBay 40‑Jet 6 Person Hot Tub from BlueWhaleSpa through Costco, delivered and fully installed, and I couldn’t be happier with the entire experience.From start to finish, the service was exceptional. I want to give a special mention to **Andrew Brunton**, who provided outstanding communication throughout the process. He kept me informed at every stage, answered all my questions promptly, and made sure everything ran smoothly on installation day. His professionalism and friendly approach really set the tone for a stress‑free experience.The hot tub itself is fantastic—well‑built, powerful jets, and everything was installed with great care and attention.I highly recommend BlueWhaleSpa, and especially Andrew, for anyone considering a new hot tub. Excellent service from start to finish!

5
Date of experience: Feb 09, 2026
Neil and Andrea Gillett
Well worth it, love it!

Purchased the Trinity II hot tub and absolutely love it! Sales team and customer service were great, Andrew Brunton helped and explained everything clearly. The comfort in the tub is superb with the lights and water features adding to the ambience. Decided to get a lifting arm through after sales and found was excellent service.

5
Date of experience: Feb 07, 2026
Grinty
I knew nothing about hot tubs really…

I knew nothing about hot tubs really before speaking to Blue Whale, but the advice, customer service, delivery, installation and quality of product has been fantastic, while at a great price. Andrew Brunton has been first class and is a wealth of information, making it an easy and enjoyable experience, even calling me a few months and more recently a year after.

5
Date of experience: Feb 05, 2026

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