Review Time
Outstanding store with exceptional customer support. I spent considerable time exploring the aisles for stocking fillers and gifts, needing breaks due to limited mobility. A week later, I received a parking fine for exceeding the 90-minute limit by 10 minutes. I contacted the support team, and they were accommodating, successfully getting the charges canceled when I provided proof of my visit with a large receipt.
I reached out to customer service about a parking issue at the local store, and I was pleasantly surprised by the assistance I received. Lisa was prompt, friendly, and very helpful. I'm very satisfied with the outcome and want to commend her for her excellent service.
I interacted with a representative named Lisa regarding a minor parking overstay. She handled my query quickly, especially during the busy holiday season. I was pleasantly surprised by the prompt response, and Lisa successfully got my parking fine canceled, making for a great experience overall.
Wonderful store with excellent service. I spent a long time shopping for stocking fillers and gifts. Due to limited mobility, I needed breaks. A week later, I received a parking fine for exceeding the 90-minute limit by 10 minutes. The customer service team was very helpful and managed to cancel the charges when I provided proof of my visit with a large receipt.
This morning, my partner and I visited the Evesham Branch to buy our last Christmas gifts. We found a toy priced at £8.99, which we thought would be a great gift. After purchasing it along with other items, we noticed we were charged £19.99 for the toy. I asked the staff about the pricing, and they took me to the Manager, who dismissed my concerns without investigation. The Manager did not apologize for the error, and it seems this is a common issue. I would like to know if this is the standard for customer service at the company.
While the company had some challenges with stock availability for a specific toy for my son, Tom at the local store truly exceeded expectations. He went out of his way to ensure I could get the toy, even purchasing it from another location himself and refusing repayment! I hope the management recognizes how fortunate they are to have such a dedicated employee like Tom. Thank you, Tom!
Excellent customer service received at the Llanishen Cardiff store.A last minute decision to purchase a Christmas tree and Lewis was so helpful, polite and made sure I was able to take home the tree!He also had help from Sophie and Jay.Always find the staff here so friendly and today exceeded expectations!
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From its first store in Blackpool, Lancashire, B&M has grown to over 600 stores and employs over 28,000 staff. B&M believes in selling top branded products at sensational prices.
We attract over 4 million happy customers through our doors a week.
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