Review Time
I bought Bose headphones for the first time from a retailer's shop. Somethings didn't seem quite right, so I contacted Bose corporations for support. It wasn't an easy process for me as I didn't buy directly from Bose online store but got there in the end. The company is very responsive and make customers satisfaction their priority. They did not only repair my headphones but replaced them with a brand new one within the same range! I want to specially thank Rishabh at customer support department, he was so patient and polite, made great effort to restore my lost faith in Bose products. I finally realised my concern about the ear cups are nothing to worry about. I suppose they're probably made that way for specific reasons.I definitely recommend Bose Noise Cancellation and QC, as they are one of the best you can get out there in terms of quality and comfort.Truly the Bose!
I am so dissapointed with Bose. The product I bought was okay (but not excellent and so I returned it). However, the customer service was basically rubbish. The product was delivered late and every time I contacted Bose they made promises they failed to deliver on. When I returned the product they processed 3 different refunds. Two went through quickly but 1 part was still outstanding a month later. When I tried to contact them I got no response or no agent is available.
I returned a pair of faulty bOse headphones back in February 2023, I received the credit notification via email a couple of weeks later stating I’ll receive a refund within 28 days. 8 months later, weekly phone calls and the issue escalated to the finance department dozens of times, I still have not had my refund. Every time I call up I get told it will be escalated to the finance team and it will take 7-10 business days for a response. 8 months of calling and I am absolutely exhausted from it, never in my life have I experienced such an issue with getting a refund for an item that has been confirmed as received back to them. What an absolute sham. I will never buy anything from Bose again, the customer service is just disgraceful. I just want my money back …
I've been trying to buy an essential part from Bose for months. It isn't available anywhere else, and my speaker won't work without it.Every time I contact Customer Service, they say it's out of stock but will be back soon. Last time, I was told it would definitely be back by "next week" - but then when I checked back a couple of weeks later, the next person said actually they had no idea when or even if it would be in stock, and there's no way to notify me when it is. Zero clarity. The speaker was expensive and I'd really like to be able to use it again. But if the part is just no longer being made, I'd prefer to know, so I can just buy a new speaker (from a different manufacturer!) instead of being strung along indefinitely. I don't understand the value of having CS agents if they aren't actually provided with the info they need to answer basic questions.
I bought a pair of refurbished earbuds as a Christmas present. When the arrived they wouldn't connect via Bluetooth. I contacted Bose but no one at their call centre understood that I wanted a return label for the earbuds. It took four phone calls before I spoke to someone that understood. I received my refund and so went on line and bought another pair. This pair never arrived. I tried contacting UPS and they just sent me a screen shot of 'Delivered. Received by (my name) but no signature and no photo as proof of delivery. I then took it up with Bose, via WhatsApp, and after almost a month, they sent me a copy of the same 'proof' and will not take it any further. They have suggested I contact their call centre but after my last experience, I'm not going to, I'll shall try going through PayPal. I will not buy direct from Bose again. I have now bought another pair from John Lewis and they weren't anymore expensive and I had them delivered to my closest Waitrose.
Bose Sound Sport Ear Buds, Possibly a good product, but I will never know as I cannot get them to work . Any notion that there is a usable operating manual or even a helpline facility that works is a myth - BOSE will NOT speak to you or communicate by e-mail in the UK .
Bought a set of earbuds for my husband as a birthday present. Unfortunately they were faulty so I sent them back on the 7th Jan. Bose received them on the 13th Jan & I’m still waiting for a replacement. Every-time I contact them I get told it’s a priority & it will be shipped soon. It feels like I’m just being fobbed off.
Talked online to someone this morning concerning Alto sunglasses and the fact that they had decided to stop working due to problem with glasses arm(which happens NOT to be a minor problem) explained that I had only worn these about 4 times as I use for holidays and due to covid restrictions hadn’t been away. Said they were happy to exchange due to problem and the fact that guarantee had run out, sent email as requested with an invoice for £180 that I needed to pay if I wanted a new pair for exchange for THIER faulty goods,I expected to pay something but virtually they were going to charge full price to exchange the faulty glasses…
If I could give -5 stars it wouldn’t be enough. They lost a delivery, agreed to process a refund and after 6 weeks no repeated promises they still havnt processed the refund. They are very good at apologising but don’t deliver !!!!. Now after 6 weeks they tell me that as the item was lost they have to investigate again.
Claim your business profile now and gain access to all features and respond to customer reviews.
Home Audio, Speakers, Car Audio, Career Opportunities from Bose, the leader in sound systems, home stereo systems, home entertainment and surround sound systems.
webbuilderllc.com
digitalwealthysystem.com
tollgroup.com
allseasonsclean.co.uk
tas.bio
darveys.com
amzmethods.com
1800contacts.com
tinocapital.com
geico.com
