Review Time
Took 30 minutes for a taxi to even be assigned then it was assigned after 25 minutes said the driver was 1 minute away then changed back saying assigning driver. I called the office and they said the car had broken down (BULLSHIT). then another 10-15 mins waiting for it to be assigned then it was finally assigned only to say “2 mins away” when it was a 10 minute drive away from our pick up point. Terrible company and the call handlers are so extremely rude especially the lady with the high pitched voice and the other lady that sounds like a man and another lady was picked up at our location before us when she arrived after. SHIT COMPNAY
bought a car from them in August within 4 days of bringing it home, we had it inspected at local authority testing station, car was unfit to drive and a dangerous safety condition despite coming with a clean MOT. called company demanding they repair it which they said they would and fit a cat converter as it was faulty too so how it passed emissions test for mot the week before with no advisories and had a rotten back axel and no cat converter is amazing. They agreed to take the car back to repair then the fun and games started. giving us the runaround not telling us where car was or when it would be ready trying to stall us to go over the 14 day cooling off period . so we contacted the finance company to get the finance cancelled and only then did cars 4 you agree to take the car back. they have had the car back since 28th August but I am still waiting for my refund it has been one lie after another from its in process to we need V5 first. the final straw was after an email from Murray (area sales manager) that if we go back to original branch they will give us refund and we can give them the V5 so I did that today 13th Sept, to be told no the main office will refund you we just need the v5 which obviously im not handing over until I see the refund is being processed at bank. so now I am going the route of contacting DVLA about the unsafe condition of the car and the fact the MOT was clean, I have pictures and walk round video of the dangerous rust condition. I am also going to trading standards and financial Ombudsman as if other cars are in this state someone could be hurt. if it means they dont refund then I will forfeit my deposit .
⚠️ Warning ⚠️ warning ⚠️.. Stay well clear of this company and their staff .. I purchased a Honda Civic for my Son.. It was clear from the start something was very very wrong.. The company had completely neglected to clean or prepare the vehicle for delivery.. During the drive home the engine light and oil light illuminated.. The vehicle was taken to the local council for a MOT check over .. During the inspection the vehicle was found to be not fit for the road.. In actual fact the vehicle was a death trap..The Rear axle was completely corroded through , The vehicles catalyst was completely broken apart inside the exhaust.. considering the vehicle was MOT a month before sale , this would indicate that false MOT checks are being carried out .. The vehicle has been rejected and returned to Cars4u at great hassle.This was after a false promise to repair the vehicle .. Delay after delay and half stories.. I’m currently awaiting the refund of the 500 pound deposit.. Unfortunately the area Manager Murray must be the most incompetent individual I have had to deal with. He blatantly refuses to return calls . Currently we have made a complaint against the Cars4U , the MOT testing garage with DVLA , Motor vehicle Ombudsman and trading standards .. I would suggest anyone that has bought a car from Cars4U urgently take their vehicle to have a full check over .. the MOT certificate is not worth the paper it’s printed on..
Bunch of Scammers, they do Fake Mot's, don't refund deposits after saying they do, Receptionists do not call backNo TAX on courtesy vehiclesMurray said to drive the car back to them even if its not taxed and they said its legal because they own the carMurray one of the managers is condescending not a nice personHead mechanic at Sighthill branch, talks the big game, "I have been a mechanic for Mercedes for 18 years". Yeah sure lolWhatever you do. DO NOT BUY A CAR FROM ANY BRANCH
Went to Cars4uYou Dunfermline and was lucky enough to meet Zeb who went out of his way to get me the car I liked at the price I could afford. He was very helpful and has a great report with people. There were a few issues which were sorted and so far so good. Thanks Zeb 👍
If I could giveNO stars, this company and it's owners Mr and Mrs Mohammed Usman, would certainly deserve that rating.I really wish we had read these reviews before my daughter bought her Fiesta from the Dunfermline branch.She was promised " anything needing done will be fixed before you take delivery " and"Don't worry, you have a fantastic warranty if anything goes wrong "What it should have said was- if you could see it, we will do the bare minimum tomato it look like its fixed. On the subject of the warranty- the "Wear & Tear" section refers to every yard covered since it left the production line, and NOT since we sold it to you.Problems became clear five WEEKS after purchase but were they interested?Documents that " hadn't come ip with the car" but they would post/email them on.A sales manager who has no problems breaking postage laws in opening / reading/ replying to mail clearly marked Private & Confidential, F.a.o.. reading these reviews, his main role appears to be bullying/ harassing young buyers unhappy with the junk his staff have sold.Mohammed Usman doesn't reply to emails or Privste Messages on Facebook. By the looks of it, far too busy spending the results of his bottom drawer scheme. His local mosque doesn't acknowledge knowing him, so he's obviously a real pillar of the community. As for the car, after a month and many conversations the warranty company ( which no garage locally will deal direct with) miserably agreed to pay just over £200 from a required spend of nearly £1200 needed to make this vehicle safe and running. If Cars4you had just slapped the extra £1k on the asking price she could have avoided all this heartbreak. To Summarise;-DO NOT BUY FROM MOHAMMED USMAN. his "sales manager " or staff.STAY WELL AWAY FROM CARS4YOU
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