Review Time
I traded my vehicle at this branch after seeing another one through a different platform. While I'm satisfied with the new vehicle, I noticed they are selling my traded vehicle at a much higher price than quoted. I was promised a payment that would take three to five working days, but eight days later, I still haven't received it and am seeking legal advice. When I called for updates, I was met with untrained staff who were unhelpful and at times rude. Previously, I had written a positive review, but now I feel misled and in debt due to the delayed payment. Please be cautious when dealing with this company!
Saw a car on the website and went over to see it (90 miles from home). Test drove it and liked it, decided to purchase and trade my current vehicle in against it. Ali was very friendly for a start, got everything sorted and I paid an extra £200 for the diamondbrite treatment. We were told that it usually takes 10 days to prepare and MOT and he would phone when it was ready, he estimated it to be ready the following Tuesday. Long story short, nearly a week after it was meant to be ready, we could collect it. I may add that to this day i have never had a single call, I had to repeatedly call Ali and ask when it would be ready. So 2 weeks after seeing the car, we go to collect. It doesn't look like it's been diamondbrite treated as the paintwork still feels gritty! Engine bay had a thick layer of dust on which we were told would be cleaned before we picked it up.....it wasn't! Car was advertised as having a towbar, it's a volvo detachable one which didn't lock in and had no keys so that cost us £160 to replace when we got home. My old car finance was a whole other problem. It took me 2.5 weeks of phone calls to get Ali to pay this off! Apart from having to replace the towbar we are really happy with the car so far! But I'd still recommend you don't buy from cars4you ltd!
Great consumer service from Brad he was very helpful even helped fit my sons car seat and the mechanic dean was amazing my car door Jammed and wouldn’t close and he came out within 10 mins to sort the issue couldn’t have met a nicer guy ☺️ amazing staff highly recommend all at cars 4 you Edinburgh west
Took 30 minutes for a taxi to even be assigned then it was assigned after 25 minutes said the driver was 1 minute away then changed back saying assigning driver. I called the office and they said the car had broken down (BULLSHIT). then another 10-15 mins waiting for it to be assigned then it was finally assigned only to say “2 mins away” when it was a 10 minute drive away from our pick up point. Terrible company and the call handlers are so extremely rude especially the lady with the high pitched voice and the other lady that sounds like a man and another lady was picked up at our location before us when she arrived after. SHIT COMPNAY
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