Review Time
I was really worried about the reviews, it’s hard to work out if it’s only people with bad experiences that are likely to review rather than people that were merely satisfied. But I was cautious, I cleaned the car, returned with full tank even though I was given less and I asked their staff to come and check the car to end the contract. Because it was perfectly clean they were happy to do that. They closed the contract whilst i was there. Great prices. But maybe a sting at the end? Maybe they need to push their customers to review them so people will give reviews that are less polarising. Also maybe if I hadn’t read the reviews I’d have stressed less and ended up with the same good experience.
Update after the comment below from Carwiz Team! I have contacted the "support" NUMEROUS times and all I got was either nothing or vague responses quoting the contract. Still no valid proof and now money had been taken from the credit card after sending an invoice at 8 min to midnight on the last working day of the month of the rental! I rented a car from this company at Modlin Airport in May 2025. Despite returning the vehicle with no new damage and following their return procedure (after hours, using the key drop), I received an email the next morning claiming the car was damaged. The photos they sent were low quality, without any license plate or timestamp, and did not clearly prove the damage was even on the car I rented.I requested clear documentation, a damage report, proof of inspection, and repair cost breakdown. None of this was provided, yet they still charged my card a significant amount without consent or verification.The customer service response was dismissive, quoting contract terms but refusing to provide proper evidence. This is extremely concerning, especially for tourists or those returning cars outside of office hours.I strongly advise others not to use this rental company!!!!
Avoid Carwiz Poland at All Costs – A Scam Operation Masquerading as a Car Rental CompanyI feel compelled to warn others about Carwiz Poland, a company that appears to be built on a business model designed to defraud and extort customers. Our experience was nothing short of a scam.We rented a vehicle riddled with scratches, dents, and superficial damages – so many that we were immediately suspicious. To protect ourselves, we took detailed video evidence of the car at pickup, documenting every existing issue. This precaution turned out to be necessary.Upon return, Carwiz staff suddenly “discovered” a minor scratch they claimed wasn’t previously there. We immediately produced our video evidence, which clearly showed most of the existing damages they claimed weren’t there when we collected the car. But conveniently for them, they focused on one tiny, barely visible mark they insisted wasn’t in the footage – a nearly imperceptible blemish that could have easily been overlooked in their own documentation.They knew we were pressed for time and facing a missed flight, yet they chose to hold us hostage over a microscopic mark in order to charge us an outrageous penalty (zł600). It became abundantly clear that this isn’t an isolated incident – it’s their modus operandi. They load customers into damaged vehicles and rely on obscure or unverifiable marks to extort money upon return.This is not just bad customer service – this is a deliberate scam.I will be formally challenging their disgraceful and predatory practices and urge anyone reading this: DO NOT RENT FROM CARWIZ POLAND. They are fraudsters, and the only way to stop this behavior is to expose them publicly. Save yourself the stress, financial loss, go elsewhere.
UpdateYou're generic response below is disingenuous, I have had a correspondence open with you for over a month with several back and forth emails, you have failed to provide adequate evidence for the claimed damage and in addition your invoice has a clear charge for the upgrade I didn't request in the bill that was debited from my credit card. I have been waiting almost 2 weeks now since you cut off communication for a response. The issue has been raised to the correct authorities and looking at the reviews both here and on trust pilot there appears to be a clear demonstrateable pattern of scamming happening. I hope the authorities can address this and prevent anyone else being scammed going forward.Again anyone reading this I have created a Face book group “CarWiz complaint community” If you wish to join me there and share details of your scamming experience we can consolidate our evidence and forward to the correct authoritiesScammers AlertI rented a car from their Poland office in May 2025. We returned the Car at 8PM but there was no one available to check the car. Then at 6:30AM the next morning they sent us an email saying the car was damaged with an estimated invoice for the repair. With no break down of charges or how they managed to get an invoice at 6:30AM. They Failed to provide proper photographs detailing the damage. After a lot of back and forth they stopped replying and charged my card on the final day they were allowed having still failed to provide any adequate evidence of the damage they say happened. I could talk a lot about how ridiculous the correspondence was demonstrating they made up the original estimate and also charging us for an upgrade that we were forced to take because they didn’t have the car we booked. but I am not here to vent. I have raised a complaint to the European Commission as advised and when looking at the reviews here I can see there appears to be a trend with this company scamming people. I have created a Face book group “CarWiz complaint community” If anyone who has experienced scamming at the hands of this company wish to pursue it further. I invite you to join the community and we can consolidate our efforts with raising the behaviour of this company to the correct authorities. I am not looking to recoup my money but I want to make sure that other people are not getting ripped off by a company who clearly have a demonstratable pattern of scamming.
I did similar to the other people in the reviews. I took insurance from booking.com and then rented a small car from them. The car was in perfect condition, no scratches, and or other problems.Coming to claim the car, there was no one at the desk, this is because the employees constantly bring the cars to the drop off in front of the hotel. Therefore we waited for a while, but they came quickly enough when i called on whatsapp, the number is on the desk.The drop off is tight and inconvenient, i feel like i was lucky with taxis competing for space, i had to do 2 turns of the one way to find a spot.I returned the car without any damages and refueled. I was a bit stressed because of the reviews i saw online, but my deposit was freed. I therefore didnt have any problems with them.
My second rental with Carwiz, first directly, second via Ryanair, and no problems whatsoever. Both from Wroclaw Airport. Will definitely use again! Quite surprised by all these negative feedbacks though, not sure if the pick up location has anything to do with it 🤔 Employees at Wroclaw Airport keep up the good work 👍
To be honest I didn't have any issues with this company in the past, it was smooth proccess every time I rented from them, but...I rented a battered Toyota Yaris (has not been cleaned before renting to me, with many dents and scratches). Now they are trying to charge me 250 euros for a 2cm long door scratch.. I am quite sure I didnt damage the car in anyway.Don't touch , even with a stick. Smelly, dirty, battered cars are waiting for you.Make a credit card charge back claim with your bank!!!
My experience coincides with these of others here. We were given a smaller car type than we agreed to in our contract. But that was the minor issue. A week after my return I received a damage invoice of several hundred euro which was withhold from our deposit. On the photos there was barely to see anything. And as you should park the car on the open street without any employee or video surveillance anything can happen in the mean time. It soon got obvious that these charges were purely fictional and a key componant of their business case...
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CARWIZ POLAND is a car rental company offering short-term airport rentals on very attractive terms and at excellent prices.
The Carwiz brand belongs to an international car and van rental company. It was founded in Croatia; now cars with the Carwiz logo can be spotted in many European countries, as well as in North America. In Poland, Carwiz has been operating since 2020.
Our fleet consists of cars of reputable brands, with an average age under 12 months and an average mileage of up to 30,000 km. All cars are covered by warranty and insurance with an assistance package. We also provide replacement vehicles in the event of breakdowns or incidents.We guarantee minimum formalities, flexible terms of cooperation, friendly contact and no hidden costs. Bookings, including prepaid bookings, can be conveniently made at carwiz.pl.
You will find use in the following locations:
Bydgoszcz Szwederowo Airport
Gdańsk Downtown and Gdańsk Lech Wałęsa Airport
Katowice Downtown and Katowice-Pyrzowice Airport
Kraków Downtown and Kraków-Balice Airport
Łódź Downtown and Łódź-Lublinek Airport
Lublin Downtown and Lublin-Świdnik Airport
Olsztyn Downtown and Olsztyn-Mazury Airport
Rzeszów-Jasionka Airport
Poznań-Ławica Airport
Szczecin Downtown and Szczecin-Goleniów Airport
Toruń Downtown
Warsaw Downtown and Warsaw Chopin Airport
Warsaw-Modlin Airport
Wrocław Downtown and Wrocław AirportSee more
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