Name: carwiz.pl
Telephone: +48221134684
Rating: 2.3

Aaron Szulerus Guest

£10 rental turned into a £160 damage charge – beware of post-return scams

I rented a car from Carwiz.pl attracted by a seemingly incredible price — £10 for 4 days. Unfortunately, in my experience, this turned out to be a classic bait-and-switch situation, where the real profit is made after the rental.At pick-up, there was no staff present. After waiting, a man named Erik appeared. From the start, the atmosphere was unpleasant: aggressive pressure to buy extra insurance, additional fees, and a general “pay more or else” attitude — exactly what many negative reviews already describe.Because I had read those reviews beforehand, I documented the car very carefully at pick-up, taking photos and videos. I did this knowing that customers are often charged for scratches during return.As expected, at drop-off Erik claimed there were two scratches on the rear door — even though three scratches were already clearly visible at pick-up. He focused entirely on charging for them and ignored everything else. What raised serious concern was that he already had a photo of the same door, allegedly taken after the damage occurred, but refused to properly show or zoom in on it, saying it “needed verification”.A few days after leaving Poland, I was charged £160 for microscopic, surface-level scratches — not real damage, just cosmetic marks.At this point, the pattern became clear. No company can realistically make money renting a car for £10 for 4 days, so the profit appears to come later, through post-return damage charges. Exactly as I expected, the “cheap” rental price was only the beginning.I filed a formal complaint and initiated a chargeback, which is currently in progress.I am sharing this review to warn other customers. Based on my experience, this rental company — especially at Rzeszów Airport — should be avoided.Cheap price, expensive lesson.

Date of experience: Jan 31, 2026

Mateusz Wróblewski Guest

2 months ago

I highly recommend Carwiz- it’s a…

I highly recommend Carwiz- it’s a reliable and honest company - not like WheeGo(never go to them).I’ve got an excellent experience with Carwiz and their stuff. Throughout the trust I gained to them I’ll be renting the car in the future as well with them.

Date of experience: Jan 19, 2026

Keith Rhodes Guest

2 months ago

CarWizz is 1st class

We booked the car using Expedia, excellent customer service throughout. The lads on collection were pleasant and informative and made it very easy. The car was a Hyundai i30 and clean throughout. We had an additional driver and opted for the full cover. We phoned for the shuttle from outside the Marriott (opposite the airport terminal) it was there within five minutes. The collection/drop-off point is less than a five minute drive from there. We returned the car late evening (23:40) the day before so telephoned the office. Spoke Amanda Stefańska (lovely lady) she was due to finish her shift but said she would wait for us to arrive and even dropped us to our hotel around the corner. Overall the prices are unbeatable, my deposit was returned within minutes of dropping the car off and they provide first class service.

Date of experience: Jan 16, 2026

Maria Quintana Guest

2 months ago

I WISH I WOULD HAVE SEEN THESE REVIEWS…

I WISH I WOULD HAVE SEEN THESE REVIEWS BEFORE RENTING HERE. DO NOT I REPEAT DO NOT RENT HERE!!!THEY HAVE HIDDEN FEES AND WILL HAVE YOU WAITING HOURS. I HAVE BEEN HERE 3 HOURS AND STILL HAVE NOT EVEN GOTTEN TO THE COUNTER.IM AT THE ONE IN SJU THEY HAVE A TINY WAITING AREA SO YOURE OUTSIDE IN THE BLAZING HEAT WAITING TO BE SEEN SAVE YOURSELF THE TROUBLE AND DONT RENT HERE

Date of experience: Jan 15, 2026

Ania Maciejak Guest

3 months ago

Simple and easy renting

Even that our flight was delayed there was no problem with picking us up from the airport and collecting our car. Returning was also very easy without any hassle. Especially the we wete traveling from Krakow airport to Kościelisko straight after our flight. Without a car we would be stuck at the airpord with a child.Thank you to the personel that was working at the desk that day 11.01.26 for monitoring our flight and staing in tuch so we were up dated with our car situation. Ania

Date of experience: Jan 11, 2026

Adrian Matysek Guest

3 months ago

Reservation cancel at desk

I have been late 2 hours due to late flight, company cancel my reservation and replace with new one over 4 times more expensive. Glad I know how to use trains. Avoid Avoid Avoid

Date of experience: Jan 09, 2026

Piotr Potocki Guest

3 months ago

Stay away

Keep yourself away from this company,scumbags and ripping off.

Date of experience: Jan 07, 2026

Minhaz Uddin Guest

3 months ago

Wonderful job

Date of experience: Jan 05, 2026

richard rees Guest

3 months ago

Zero stars if it would let me

Zero stars if it would let me. Terrible service. With unhelpful staff. Avoid and go elsewhere in airport there’s many more ( proper) car hire companies. Reserved car to be told on arrival it had been rented elsewhere and reservation had expired as they only hold for an hour. Staff member unhelpful and smirked all through. I have since read reviews and find this to be a sham /scamming company that charges for pre existing damage when you return the car and keeps your deposit.

Date of experience: Jan 03, 2026

artur sobczyk Guest

3 months ago

Avoid by all costs!

Absolute nightmare experience,The process of picking up the car took nearly two hours on Christmas evening; it was an absolute nightmare. The staff's behaviour was unprofessional and scandalous, and their rudeness and arrogance were evident at the highest level. This was not only directed towards myself and my wife, but also towards two other customers who were also waiting for the car. In my 20 years of experience renting cars worldwide, I have never witnessed anyone crying in a car rental place. Car Wiz was the first place. I lack the time to detail how distressing these two hours were; however, I strongly advise you to avoid this company at all costs. The car that was released was in tragic condition, a worn-out Yaris dirty all around. I have asked several times to give me a different car; the only response was, "If you don't like it, walk away."