Review Time
Do not rent from this company. They are scammers and frauds. Rented a car from Gdansk airport and paid extra to leave at night 01:00 at Grajewo “office”. At Gdansk was adviced to contact Grajewo office about the drop off, An “employee” from Grajewo “office” laughed in Polish and spoke 0 words in English. The “office” in Grajewo turned out to be non existent abandoned building. Calling them is impossible since they do not answer. Had to leave the car at the gas station, take the keys with me and go to Lithuania to home and next day drive for 4-5 hours to hand the keys back. After many phone calls some random people came to pick my car up, wanted to drive away without confirming my contract upholding. I will pursue further legal action and fraud from my country.
I have used carwiz Wroclaw several times, and each time I have experienced good customer service and professionalism.I have reviewed the company before, as we tend to only write the complaints and not positive notes This time I was in difficult situation, I had a car for 2 weeks and after I found illness of my close family I needed help in extending hire. I have to say that Maciej and Oleksander were very understanding and helped me to sort everything out. I do appreciate their help, it made things for me much easy.Yes the cars are not perfect, dented and bashed- I blame for that people hiring the cars. I always take care of the car as it was my own. But I understand not all doing it. My little Toyota was just right for my needs.Thank you carwiz, and hopefully see you soon.
I received a car with over 50 scratches and some dents. Upon my return, they apparently found a NEW scratch?! and charged me $271!! I have not caused any damage to the car and presented photos as proof. I believe the customer service is charging just to me just to make up the cost for insurance I didn't subscribe to, so they make up some extra money. I will never rent from this company!
⭐☆☆☆☆IT’S A SCAM COMPANY!!! Beware!!!!I strongly advise everyone to stay away from Carwiz.pl.When I rented a car from them, everything seemed fine at the beginning. I carefully documented all the existing damages with photos at the time of pickup. I used the car for just four days and did not cause any additional damage.After returning the vehicle outside of business hours, only two hours later they sent me an email claiming I had caused two new damages. I immediately provided the photos I had taken upon pickup, clearly showing that the damages already existed before I received the car. After reviewing my evidence, they admitted my claim was valid and assured me that my full deposit would be refunded.However, one week later, I received another letter stating they had “reinvestigated” the case and that I had to pay 1,500 PLN (~400 EUR) for scratches that were already there when I picked up the car. This behavior is completely unacceptable and feels like a scam.A company that first acknowledges evidence, promises to return the deposit, and then goes back on its word to charge customers anyway is not trustworthy. I will never use Carwiz.pl again, and I strongly recommend others to avoid them as well.
This company is a scam, we hired a car in Szczecin Airport in July 2025 and after a drop off they charged us 400 euros for a chip on the windscreen that was not existing. We challenged Carwiz and they issued and e-mail saying we’ll receive a refund. Still waiting and customer support is not replying to my emails! Please avoid!
We rented a car in Krakow and agreed to pick it up at the train station, but the email gave no clear instructions. As first-time visitors, we had no idea the meeting point was on the rooftop parking – no signage, no directions. When we called, the attitude was unhelpful and rude.The car arrived 30 minutes late. Thankfully, it was in good condition and served us well during the trip.The return was even worse. We arrived early and called, but no one answered. When we reached someone, we were scolded for not calling an hour in advance – something we had never been told to do. We were told we’d now have to wait 1–2 hours.We waited over 2 hours, almost 3. Calls were ignored or declined. Eventually, they told us to just leave the car unlocked with the keys inside and not wait. No one ever showed up while we were there.The entire experience felt disorganized and disrespectful – as if they were mocking us.The car itself was fine, and the deposit was returned, but the lack of communication, disorganization, and poor treatment make this a rental company we would not use again.
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CARWIZ POLAND is a car rental company offering short-term airport rentals on very attractive terms and at excellent prices.
The Carwiz brand belongs to an international car and van rental company. It was founded in Croatia; now cars with the Carwiz logo can be spotted in many European countries, as well as in North America. In Poland, Carwiz has been operating since 2020.
Our fleet consists of cars of reputable brands, with an average age under 12 months and an average mileage of up to 30,000 km. All cars are covered by warranty and insurance with an assistance package. We also provide replacement vehicles in the event of breakdowns or incidents.We guarantee minimum formalities, flexible terms of cooperation, friendly contact and no hidden costs. Bookings, including prepaid bookings, can be conveniently made at carwiz.pl.
You will find use in the following locations:
Bydgoszcz Szwederowo Airport
Gdańsk Downtown and Gdańsk Lech Wałęsa Airport
Katowice Downtown and Katowice-Pyrzowice Airport
Kraków Downtown and Kraków-Balice Airport
Łódź Downtown and Łódź-Lublinek Airport
Lublin Downtown and Lublin-Świdnik Airport
Olsztyn Downtown and Olsztyn-Mazury Airport
Rzeszów-Jasionka Airport
Poznań-Ławica Airport
Szczecin Downtown and Szczecin-Goleniów Airport
Toruń Downtown
Warsaw Downtown and Warsaw Chopin Airport
Warsaw-Modlin Airport
Wrocław Downtown and Wrocław AirportSee more
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