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I tried buying a €60,- PSN giftcard. Yet, when I checked out I got an error. They charged the €60,- from my bankaccount. I havn't received any confirmation or giftcard in my mailbox. However, after filling in several times their contact form, NO attempt has been made to get in contact with me.**UPDATE 02/10/2024 19:00 HRS**Today I received a refund. Thank you BHN Customer Service for this!
Final update and matter closed thanks to this platform. Yesterday afternoon on 27th of September 2024, I finally received my refund on my account. The case started on 19th of September and on 27th, 8 days of mail exchanges to finally recovering my money back. Once again, this platform was very useful to reach my goal. I encourage everyone to use it and best of luck for the Trustpilot team. Thanks again 👍👍👍👍——————————————————————Hi again, 2nd update. I just received another mail 👇. 1st update is below. Thanks for taking time to read it all and sorry for the long message. This is my reply to the latest mail received, 2nd update.👇« Hi Alexis,Normally the electronic communication is supposed to be sent on Tuesday, day you’ve sent me the mail saying the case is resolved. You’re saying usually banks take 48 to 72 business hours to reverse / cancel a transaction, let’s give it a week time and see what happens. My objective is not to harm anyone, I just want my money back and as soon as it’s done, I’ll publicly say it and close the matter.Thanks again and we’ll exchange again next Tuesday. Cordialement / Best regardsHAMADE Nabil »This is the latest mail received to which I replied up 👇« Le 26 sept. 2024 à 17:35, PlayStation Gift Card Support playstationgiftcardsupport à écrit :## Please do not write below this line ##Ticket #5206629: ClaimYour request (#5206629) has been deemed solved.Comment:Hello Nabil,We apologize for the inconvenience.An electronic communication to your financial institution is sent as a request to reverse/cancel any transaction that you see in your account. This is a request to the bank to stop the payment process. The pending hold will expire and return to your available balance per the timeline set up by your financial institution.Banks usually take 48 – 72 business hours to reverse/cancel the pending transaction. If you don't see the purchased amount reversed to your balance, you can contact your financial institution for further assistance.Thank you,Alexis S.Gift Card Support Team »Hi,This is following a case I wrote about last week and I would like to update on it, please see below 1st update.I have received this mail on Tuesday 24th of September 2024 👇 after several mail exchanges, saying the refund of my gift card order has been processed and I called my financial institution and they don’t see any trace of it in the system. So I’m seriously annoyed with all this procedure and to be honest with you, I’m not very sure I’m gonna get my money back anymore and I’m really disappointed from you and support team.It’s very easy to write a mail saying the refund has been processed with not giving me any proof of it and throwing the responsibility on my financial institution. What am I supposed to say to my financial institution ???? Please see the mail I received 🙄🙄🙄??? Come guys, as a financial institution they need something concrete to follow up the refund trace, isn’t it ???Thanks anyway and for me this case is not resolved till I get my money back and maybe the only solution is for you to send me the code of 100$ gift card which you already acknowledged receiving the payment for.Thanks but no thanks 👎👎👎 and I’ll still publish my bad experience with you till I recover my due. This is the mail I received on 24th of September 2024 (1st update) from Gift Card Support Team / Powered by CashStar👇« Case Resolved Subject: E-Commerce - Social Media / Customer Review Site - Risk Hello, We have resolved your case CS14047082. Please see the comments for your resolution.Resolution Notes: Dear Nabil, We wanted to let you know that a refund for your gift card order has been processed. We’ve notified your financial institution to reverse the transaction, and the funds will be returned to you. Please keep in mind that the timeframe for the refund to reflect in your account depends on your financial institution. For any further details, we recommend contacting them directly. Warm regards,Josh R.Gift Card Support Team Thank you for the opportunity to assist you!Case Status Tracker(Resolved)
I purchased a $100 voucher from CashStar for PlayStation, but unfortunately, I mistakenly entered the wrong email address for delivery. While this was my error, the complete lack of customer support in resolving the issue has been incredibly frustrating and unacceptable.I immediately contacted CashStar's support team to rectify the mistake, but despite numerous follow-up emails over several days/weeks, I have received no response whatsoever. I expected much better communication for a company handling such large transactions, but instead, I’ve been completely ignored.$100 is a significant amount of money, and to have it vanish without any customer support or action from CashStar is beyond disappointing. This lack of basic service has left me feeling cheated and disillusioned. I highly urge anyone considering using CashStar to think twice before purchasing anything through their platform. Their unprofessionalism and negligence are not worth the risk.If I do not receive a prompt response soon, I will take this matter to the next level and continue warning others of this terrible experience.
INCOMPETENT THIEVING COMPANYSTOLEN MY CHILDS POCKET MONEY Same story as many others- ordered gift card online and after processed I received an email saying there was an error yet they took my 8year olds payment from his go Henry card! I contacted 6 times.Firstly I was told the gift card would be re sent and nothing.Secondly you told me that I would have a response from technical support within 3 hours about my gift card and nothing.Thirdly you tell me I will have a refund within 72 hours and nothing. What an absolute joke of a company! I have never dealt with such an incompetent company and cannot believe PlayStation has links with them! In total I have had to contact 6 times via online chat or email and each time they tell something will be done and apologise for the incompetence but it’s obviously a load of rubbish. Absolutely appalled.
I bought a grubhub gift card yesterday. Cool, it came in, right? Well just a day later, my gift card all of a sudden disappeared from my account and when I checked, it says my gift card is no longer available! I’m heavily disappointed with this and I haven’t received an email whatsoever about my gift card being cancelled. I recommend to stay away from this company and stick to your local / retail stores.
I was buying Best Buy gift cards. They process through just fine and deliver a few hours later, but then, a few weeks later, the gift cards gets revoked and tells me they were unable to process my order when they literally delivered it?!? F***ing bullsh*t company and I won’t ever buy from them again. Do better cashstar.
No clue how they are partnered with playstation. I bought gift cards to get rid of a chargeback and I had an email saying gift cards created, then seconds later, sorry we are unable to process your order. Had to go to hell and back to get the bloody vouchers took 3 days. Just go to Tesco it’s easier trust me.
I bought a birthday gift card. Card was immediately charged and also immediately received an email that my order would not be processed with this message:"We're sorry. We were unable to process your eGift Card order Settled charges will be refunded to the original form of payment. Pending authorizations do not represent capture of funds and will expire according to the policies of the financial institution."But my card was charged the full amount. I complained to them and also opened a dispute with my card provider which states the amount is outstanding and would be refunded on 21st September unless claimed by them.*** UPDATE *** Got a weird invitation from Trustpilot that they want me to reply but the link expired after 3 days. Can't get in touch. Plus the number in the reply belongs to Trustpilot not to Cashstar.
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CashStar is a leading provider of digital gift card solutions. CashStar Commerce enables merchants to distribute digital and plastic gift cards.
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