championwindow.com

4.1
4.1 Based on 2.1K reviews

With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed b...

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Average Rating

4.1

/
5

2.1K Reviews

5 Star
69%
4 Star
7%
3 Star
2%
2 Star
3%
1 Star
18%

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Review Time

Unprofessional Scammers!

These m efers signed a contract for 4 windows and I gave them half of the cost upfront. They were supposed to make the windows ready in 12 weeks but after 5 months and calling them several times, they kept telling me they would call me back in 5 minutes but never did. Finally they told me they haven't even started my project and the price has gone up now. I canceled my order. Stay away from their bull crap buy 2 get 2 free snag. They are lazy low lives and unprofessional.

1
Date of experience: Oct 28, 2022
Jeff Birdwell
Questions Answered

I appreciated the professional demeanor in which Mr. Schrader presented your products and answered my every question. This is a big investment for us and he displayed patience and was understanding. I feel certain we will be utilizing your product in the future.

5
Date of experience: Oct 27, 2022
Larry Olivetti
Terrible Customer Service

We had Champion install a sunroom over 15 yrs ago. The warranty has run out which we fully understood. One of our skylights began to leak so we called and scheduled an appointment for a tech to come out.I was informed that there would be a trip charge of $175 for the tech to come out which was fine.The tech arrived and was very professional and recaulked around the skylight and said that should do it. It should not leak anymore. Total cost to us $208.00. Great its repaired.Well think again.After the next rain the skylight continued to leak in the same places as before.So, I called again for them to come out and try to repair it again. They have the audacity to say we are going to have to charge you another $175 trip charge to come out and repair something which you already said was repaired. Thats some scam. Imagine if they had to come out multiple times to fix the same issue what that would cost.I understand the warranty has expired but they don't even stand behind repair work they perform.If it was a different issue I would have no issue paying a seperate trip charge of $175. Even after a call to Champions corporate office they would not waive the trip charge for the same repair issue.Thats a terrible way to do business. If i were you and you were thinking of using this company I would consider another company.

1
Date of experience: Oct 26, 2022
ANGELA M BANNISTER
DO NOT USE Champion Windows!!

DO NOT USE Champion Windows!!! Our experience continues to be a complete nightmare that Champion does NOT want to finish!!! Our windows were improperly installed, they are NOT plumb, square, or level. Outside air blows in around the frames!!! And they left our home damaged from their improper demolition!!! Window trim/casing are cracked, broken and beat up. Window casings pulled from the walls. The surrounding sheetrock has nail pops from the rough handling/demo. The demo/installers beat the old windows out with crow bars and hammers. My husband called Champion for five days while their best installation team was at our house. We were told someone would come out and check the work. Nobody came out. Three months later, the local manager (Carter Adams) finally returned our calls and came out to view the damage. He was appalled at the terrible craftsmanship and related demo damage. Carter promised financial compensation, repairs to all damage, and proper installation of our new windows. We had just purchased the house a few weeks prior to hiring Champion Windows and everything was in excellent shape. We have called up the corporate chain and got no responses. Now there is new management that promises to repair all damage, install windows properly (with insulation this time) but they will NOT offer any financial compensation. At $37,500 total cost and a week of not being able to leave the house or work from home because the pounding was SO loud as they stood on windowsills beating out windows… one would think taking some appropriate amount off the price and signing a new agreement to repair the mistakes and indemnify us would not be a far stretch. Additionally, arrangements for on-site supervision of incompetent artisans and time off work will be necessary due to our mistrust in this unprofessional company. If this review saves one person the grief we have experienced, it will be worth the time spent writing it.

1
Date of experience: Oct 23, 2022
Kimberly Martin
Ron Hughes best sellsman!

5
Date of experience: Oct 22, 2022
Mary Cullen
experience with Champion windows

I was very happy with the sales rep Mason. He demonstrated the product very well. I would have liked a more detailed written explanation of what I purchased and how much of a discount I got. Then when I tried to find out when the windows would be installed I never got a call back. I finally got a time set up which is 4 months after the purchase date.

3
Date of experience: Oct 22, 2022
Chris Robinson
Windows

Rebecca Newcomer was very professional, knowledgeable and friendly. Rebecca made the decision easy for us to purchase the new windows.We have our fingers crossed that the install will go as smoothly as the decision to purchase.

5
Date of experience: Oct 20, 2022
Sandy Krystowski
They lied about everything

We signed a contract for supposedly CHAMPION siding which the sales man proved was the most superior siding in the market. They were thousand of dollars more than the next bid but we thought we were getting better siding and insulation. They delivered the same lumber company siding that all the others quoted. When we called to complain they said we could never prove it in court and threatened to put a lien on our property. We got screwed for over $10,000.

1
Date of experience: Oct 20, 2022
JERRY HALL
This is the second time Champion has…

This is the second time Champion has built us a sunroom. The first one was truly wonderful and I am confident this one will be also. They explained everything in great detail and keep you updated every step along the way.They do a great job and we are looking forward to the completion and many years of enjoyment.

5
Date of experience: Oct 19, 2022
Pauline Benton
Martin was great!

Martin was great!He listened to what we were wanting and was able to explain about the process and gave a demonstration of the windows. He also let us know how long it would take.This was a great experience for us!

5
Date of experience: Oct 19, 2022

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Business Details

  • With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.

    Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.

    Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.

    We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more

  • email nationalcustomercare@getchampion.com
  • language https://www.championwindow.com

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