Review Time
Avoid if you can. I am currently in the cooling-off period for my car finance agreement with Close Brothers Motors and have requested and received a settlement quote. I’ve found a better rate with another bank and would like to settle the finance agreement with Close Brothers Motors. However, they are preventing me from doing so by placing an HPI marker on the vehicle. This marker restricts me from selling the car or transferring the finance to another provider. You are also very restricted in how you can settle the finance, credit card option is not allowed. Only bank transfer is allowed.This situation is incredibly frustrating as it severely limits my options with the vehicle. The restriction was not made clear to me when I entered into the agreement. I’m okay with the settlement figure, even though I am paying an additional £600 for keeping the car for just 7 days. Avoid them at all cost, they are also not very helpful.This company is a joke. They provided a reference number and a contact number to give the impression they were taking the issue seriously. However, when I called the number and gave them the reference, it turned out to be completely meaningless to everyone I spoke to. I spent 30 minutes on the phone, and not a single person at Close Brothers had any idea what the reference number was for.
Avoid using these if you can. I cancelled my car insurance monthly’s as I had sold the car. Ran close to settle the amount owed of £53.85 as per instructions from the insurance company. Close said nothing was outstanding and sent a letter to that effect. A week later a dodgy sounding debt collection company call CARS are chasing me for the money (paid) Close don’t seem to know what they are doing and could have sorted this when I rang to pay (I record all calls due to this type of thing). AVOID.
I run a small business and in 2023 I entered into a finance agreement with Close Brothers through Vanaways for two brand‑new Maxus Deliver 9 vehicles. From the start it has been a nightmare.Both vans arrived late and already damaged on the front bumpers and doors. Within weeks, one van developed a clutch and gearbox fault, went into the garage for repair, came out, and then blew its gearbox again. That van was off the road for around four months. The second van later developed the same gearbox fault. I was actually told to keep driving it until it failed — I refused to risk my team’s safety.Courtesy vehicles were only provided for the final nine weeks of that downtime. For the rest of the time, I had no choice but to hire vans at my own cost just to keep my business running. Between finance payments of £700+ VAT per van and hire costs of over £2,000 a month, I’ve been forced to pay thousands on top of a finance agreement for vehicles I cannot use.I formally rejected the vans in May 2024, but over a year later Close Brothers is still taking payments. This dispute has now dragged on for well over a year, during which time I’ve been passed from person to person with no real resolution.The only “solution” offered was via Vanaways — to hand the faulty vans back and start a brand‑new finance deal for replacements, with no refund of all the payments I’d already made. In plain terms, I would be paying twice, while Close Brothers and Vanaways protected their profits.This has nearly folded my company. I’ve carried the entire financial hit, while Close Brothers and Vanaways continue to be paid. If you’re reading this thinking about applying for finance with Close Brothers or Vanaways to help your small company: don’t. Because if problems arise, Close Brothers will always protect its partners and brokers — and leave the small business owner to carry the cost.Thank you for your reply. Please note we already sent a full rebuttal with supporting evidence on 04 August 2025. We now await your formal written response to that submission, as this matter has been ongoing since 2023 and has already caused my business significant loss — and I am still being forced to make payments for almost two years on top of ongoing hire bills.
Terrible company.Set up car insurance over direct debit first payment was never taken so I had to call up to manually send payment and give details so they can take for the month after. Comes to date for second payment, never taken again obviously having money in account again so called up the same day to sort it out. Almost 2 weeks later receive a letter stating I have a default because my accounts in arrears.Don’t trust this finance company Edit : Just called there is no such reference as TP076 company just wants your money so they can run
I bought a car at a dealership in manchester named 'Good Motors' through finance with close brothers, the car was unfortunately delivered to me in a unfit state that was not mentioned in description or over email prior to purchase, after countless unsuccessful emails back and forth with the dealership to fix the issues, i eventually went to my finance company for advise and was advised to put forward a complaint against the dealership.My claim was handled by a lovely lady called anne, she helped me resolve my issues and have my car fixed with no charge to me. I can not thank anne enough for everything she did for me when dealing with my claim, i could not of asked for anyone better, the claim was handled extremely well and done in amazing time, After having the excitement of buying a new car taken from me by the dealership, i was finally able to relax and enjoy the car, all thanks to anne, thank you so so much again!
I had an extremely disappointing experience with this company and would not recommend them to anyone. I was shocked to find out that the monthly payments I was making for car insurance (PRIMA)were actually part of a loan agreement- this was never clearly explained to me at the outset. When ther was a minor issue with a direct debit( their fault) they immediately marked my account as in default. No care for the impact this could have on my credit score as it's been impeccable for years. PLEASE DO NOT USE THIS COMPANY FOR ANY FINANCIAL MATTERS
Came to the end of a PCP tried to hand the car back, now I'm told there is another £1500 outstanding for products that we added to the policy at the time of signing. Turns out close brothers can only scam you out of more money with the help of the car dealer in this case Snows in Portsmouth. They convinced us that these products where part of the finance agreement and only add less than a few pounds to the monthly fee, and it’s for our protection...The lies from Snows is now obvious that the dealer and Close Brothers are all part of the scam, both now blame one another....We were told we could just hand the car after 3 years, that's a lie and another thing they don't mention is you have to pay close brothers for collecting the car when they do eventually take it back. Scam Britain
Claim your business profile now and gain access to all features and respond to customer reviews.
