closebrothers.com

3.7
3.7 Based on 1.2K reviews

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Average Rating

3.7

/
5

1.2K Reviews

5 Star
64%
4 Star
3%
3 Star
2%
2 Star
2%
1 Star
30%

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Review Time

KINGSLEY
It was an easy and quick process

It was an easy and quick process . Not even upto a minute, and my checks were done and approved. Lovely benefits of fixed interest and repayment plan. I was so thrilled with the whole process; will surely recommend the company to friends.

5
Date of experience: Nov 25, 2025
Carl Skinner
So far very good and quick but don’t…

So far very good and quick but don’t have the car yet as getting it at the weekend 👍🏻

5
Date of experience: Nov 22, 2025
Paul Bond
I have used this company a few times…

I have used this company a few times and they are brilliant thanks

5
Date of experience: Nov 21, 2025
Mark
Still ongoing still going round in…

Still ongoing still going round in circles the latest , if you share a similar name to a relative that lived at your address I.e mark Stanley other lee mark they can put a late payment on both people even if you don’t have an account with them , even if the other person hasn’t made a late payment , the ombudsman can’t believe it , beware this company can destroy your credit file , the staff have no idea what they are talking about and if you confront them on what they are saying they stutter and go quiet

1
Date of experience: Nov 21, 2025
Jaydee
Close Brothers A Promise Kept

Some companies claim, but few truly show,A heart for the people, a will to bestow.But Close Brothers came, with honour and grace,And lifted our charity into a better place.True to their word, they stood by our side,With kindness and care, no need to hide.Now we nourish our neighbours, support those in need,And help local children to flourish and leadFrom games in the park to laughter and play,They gave us the means to brighten each day.For those most in need, they opened the door,To happiness, hope, and chances for more.Samantha stood tall, her intent was sincere,With Close Brothers behind her, she made the way clear.You gave us the means when the moment was dire,And lit up our mission with purpose and fire.Thank you Close Brothers

5
Date of experience: Nov 20, 2025
Rob Marshall
Documents all signed ok

Documents all signed ok, then comes the nightmare of the biometrics check for ID. asked to do it THREE times and then it locks you out and denies you the vehicle loan.Ive sold my previous vehicle as they wanted the finance on that cleared and am now left with no car and no loan in place to purchase the replacement AVOID!!!!!!

1
Date of experience: Nov 18, 2025
Andrew Millar
I can’t tell people enough to AVOID…

I can’t tell people enough to AVOID this company, terrible customer service and even worse systems when it comes to paying online. Twice iv been given an apology payment and iv another complaint ongoing with the customer service complaints team about the rude and unacceptable behaviour of the call centre staff.

1
Date of experience: Nov 18, 2025
Luka Shahin
Disgusting service

Unfortunately lier company definitely I don't recommend anyone to take final from this horrible and professional company because they are such a liar I bought a new vehicle still under the warranty they refuse to do anything for me stay away from this scam company

1
Date of experience: Nov 18, 2025
Colin
Excellent service no fuss no hassle

Excellent service no fuss no hassle

5
Date of experience: Nov 11, 2025
Daren Cridge
If I could have given this company zero…

If I could have given this company zero stars I would have. Just a shame people are still going to go ahead with this company before they get to read the negative reviews. No empathy with customers whatsoever. Glad I managed to pay the car off before the term.

1
Date of experience: Nov 09, 2025

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