Review Time
They refused to provide a complete refund due to stipulation “reversal payment.” However, the reversal was done due to a company wide issue that completely shut down the app and caused issues with payments. After that experience, I refused to use their service. They had placed the funds back onto my account the next day after the app issue was resolved. It is egregious that they refuse to return money if it is a “reversal payment.” They are a complete SCAM, go use a private laundry mat for your washing and drying needs.
They put the price for their tiny, dirty washers up by $.50 per load last year without providing any additional services or improved hardware. It may not sound like much but really adds up. And it's not terribly clear what 'service' they provide considering there's been times when both washers at my complex have been broken for a week or more, often with dirty water sitting in the drum attracting mosquitos. They let you pay via credit card but if the machine turns out to be broken they won't refund the card used for payment, only mail a paper check which takes 2+ weeks.
I am a leasing agent a a property who works with CSC and they are terrible. They have come into my home 7 times in 4 months. 5 repairs and 2 replacements later, in my home. (I also live here) and they always miscommunicate scheduling. Their workers are unknowledgeable, and unprofessional. They have damaged my drywall and broken my dryer door, which sits on the ground now. The latest replacement, which after using 3 hours after they replaced with a new unit, is leaking on my floor. They question if you know how to turn on a W/D correctly, to belittle your knowledge of something so common. UPDATE 1/26/2025. After the install 1/22/25. After one use, and heading to work, came back to house flooding downstairs and upstairs, due to the w/d not being installed correctly. GOOD JOB :)
Their air station flattened mine, and another guy's tire. This left me in a lurch and i had to call for help. thankfully i have family to help me otherwise i'd be fronting the cost of a tow truck or AAA visit, when all i was trying to do was top off my tires.
I am the Property Manager at a 4 story High Rise and we have CSC as a laundry company,... WHAT A JOKE !! The app money is never shown on the collection report and to my knowledge I have never seen a dime of that money for my building! It takes over a week for anyone to come to fix anything and the room has been offline forever!! I ca not load funds to my CSC account and its not like I dont have the money to do it there is just always a problem with it! They are junk, they are a joke and should be ran with a little more business sense than what they have now. I have called them everyother day for the last three weeks to get the machines emptied and guess what NOTHING !!
This company is a SCAM, their air machines take quarters and the machines do not work. Then the only offer for refund they have is by check. Nobody would take a check that small so they just profit off the quarters. Horrible company with no morals or ethics
Washer so small ! The website shows a fullsize stackable washer however when a new washer was supposed to be sent, not only was washer so small it can barely fit 1 load they refused to take washer iny house previous resident rented from them.now still stuck paying for a washer not in my house and a broken washer. Don't use them a waste of time.
CSC ServiceWorks has turned into the worst company ever. I worked for them for almost 36 years. CSC ServiceWorks does not care about you just as they don’t care about employees who try to give proper customer service. I always tried to push customer great service. If great customer service was provided the increased revenue would reflect that effort. However, new management, chose to chase revenue and bonuses above all. Very sorry they turned into that kind of company. This company was not always like this. At one time I was proud to be part of management at CSC. I was terminated while having the best metrics and KPIs in the company. No reason or thanks for the past 36 years of dedicated service to this company.
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With more than one million machines in service, we are the leading provider of laundry solutions and air vending services in the United States, Canada, and Europe. For more than 90 years, our driving purpose has been to provide consistent innovation, dependable equipment, and people-focused service to make life easier for more than 40 million residents, consumers, property managers, and owners every day.See more
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