Review Time
I wish I could give ZERO stars.My card stopped working. All of a sudden. With money on it. When I put it into the machine NOTHING HAPPENS. I have been trying to get a new card for over SIX WEEKS. The company's "support" number disconnects frequently and is not designed for people with a problem like mine (they only want the "machine ID number" to report a problem). Getting a human being is impossible. The online "chat" never has anyone available. The request for service form is never responded to. This company is AWFUL. Steer clear! Nobody will ever help you if you have a problem. I've reached out to the super and building management and they're stymied, too. These people take your money and run.
I have just returned from attempting to do laundry. For the past several months, only one washer out of eight has been working. Today that one failed as well. The machine did not spin out the water, so that the clothes are dripping water everywhere. I also attempted to use three dryers none of which worked. They deduct money, but do not tumble. Then I requested a refund, and only one went through. I used four broken machines, not one. These machines are old, broken, and should be taken to the landfill. Also, the company had the nerve to put through a price increase recently. If technicians can come to do that, they can come to repair and replace.
Worst customer service ever- and they will not refund your account when you need to close out! I’ve been calling for months now asking them to refund the 25 bucks on my credit card to close out my account since my building switched over to a new laundry service, and they always say they will take care of it, but it never happens. I’ve called several times and still haven’t heard back anything! Worst laundry company out there.
Shady AF!! Frequent issues with machines not starting. Stopped processing refunds through the app for me over a year ago. Left that refund request pending so no other can be submitted. No one answers the phone. Website page for refunds has a dead ‘continue’ button. Thieves, plain and simple.
to continue to use their machines in my complex's laundry room, would be no different than flushing my money. The timer on the washers 30min countdown starts even before the wash cycle begins. When it does finally start to agitate, there is only 20 min left. The dryers are a joke. $2.75 for 45 minutes sounds ok??? The clothes are not merely damp after 45 min, they are as wet as when the cycle began. Sure, you can add time. HOWEVER, it can cost up to $4.75 when you add time. Guess what? The clothes are still damp. And NO, it has nothing to do with the size of the load. One set of full size sheets were still wet after 70 min. CSC GO is a rip off and a scam. Most of the residents have stopped using their machines and take their laundry elsewhere. I'll be joining them.
Do not use this company. Dishonest, 0 customer service! I have been trying for over a month to get them to remove their equipment with no response. Takes weeks to get repairs responded to, but they show up to take the money on a regular basis.
Absolute scam! I have charges from CSC Service Works that mysteriously appeared out of nowhere. The only place I could think of how the charges started was from a local laundry mat, however, the laundry mat front desk person had no idea what I was talking about. I tried calling CSC Serviceworks to find out where the charges were coming from (and to get my account information) and was told to hold while they transferred me to the department that handles accounts. I ended up waiting on hold for an hour and no answer, I called back the next day and waited on hold for another hour again! I think they purposely don't answer for a lengthy period of time so that the consumer would just hang up and give up on obtaining their refund. I had to end up going through the headache of canceling the debit card that had the unauthorized charges and filing a fraud complaint to retrieve some of my funds back. I plan on emailing them as well, hopefully that would work, we shall see! CSC Serviceworks, your customer service is horrible and you should be transparent about customers account information when asked, the long hold times are ridiculous! And you should be ashamed of yourselves! The one star negative reviews are very accurate and you should be put out of business ASAP!
Their android app is completely broken. They randomly signed me out and my login no longer works. I had $10 in credit on my account to do my laundry at my apartment, and there's no space to put my own machines in.This company is a scam.Edit to reply: The account used to be on a google workspace account, but I deleted that account and moved the domain to a different email host, then it broke, even though the email address is the same.
DONT NOT TRUST: Brian BurkeMgr Branch Operations100 Amor Ave, Carlstadt, NJ 07072DO NOT USE THIS COMPANYHe is dishonest and unprofessional. I am the manager at a building in Brooklyn filled with seniors. The company agreed to replace 4 machines which were 14 years old with 4 new machines keeping the same price to wash. Before the delivery they called me and said they can only replace one and keep the same price which I agreed. Only to have them double the price without changing any machine. A month later they changed one machine with an old top-load washer which is not functional for seniors. I called to complain and when I spoke with Brain Burke over the phone, he agreed to replace all 4 machines with new machines if I agreed to the price increase, which I did. He also agrees to issue 19 cards with a $5 credit. What he did was deliver 4 old rusty machines one is still not working properly. HE PULLED A BAIT AND SWITCH! He is refusing to resolve the issue, he is refusing to take my calls, and he is refusing to fix the broken machine. He is refusing to keep his word, he is lying about what we agree on. He refuses to give me his supervisor's email or number. DON'T USE THIS COMPANY, the people they hire are dishonest. I will report him to New York state!
This company ought to be ashamed of theirselves. Without notice, they doubled the price on their washing and drying machines. The machines I am referencing is on a property that only has poor low fixed income seniors who are not allowed to have washers and dryers in their apartment. SHAME on this company. And to make matters worse, they lied to me when I asked them who initialized the increase and said the property initialized it. These people are GREEDY AND LIARS.
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