Review Time
My experience updated...Someone emailed me a couple of months ago, he said he would refund me and I'm still waiting.This is such a terrible company!First experience I wrote about...I sent my CSC card for a refund on March 1st and on June 22nd I don’t have the money yet.I’ve already call at least 10 times and they always have different answers, it’s a mess!We’re moving to another country so they’re going to steal 38$ from us.
Lord knows if I could give -1 I would. I've complained/submitted request at least 15 times about the same machines breaking down over and over. After 4 months we were to scheduled to have new machines delivered yesterday. Nobody showed up, nobody called or emailed to say the date has been changed. All you get is emails that say " I'm reaching out to our operations team". The team must consist of 1 person nationwide because this is the most unprofessional, unconcerned, inconsiderate company I've ever dealt with in my life. This company needs to be shut down because people will be better off washing their clothes by hand like in 1920.
Csc services is the worsts washing machine customer service, they're a scammer when it about to make refund, they just ignored. so just be careful when you are reloading your wash machine csc cards, cause if the cars don't work or card chip doesn't work, csc will never make no refund at all. so better watch those thieves they should not be on business at all.
CSC never fails to make life stressful. Their app often glitches and their prices continually rise ($6.75) for a "light" wash and dry. Recently I asked one of their technicians, who was in my apartment complex fixing a broken machine (which happens often), to empty the quarters in a machine that was getting full. He refused, saying that I would need a separate work order to do that.This week I was doing laundry before going out of town. Halfway through the wash, the machine broke down, would not drain, and flashed "out of order." To make matters worse, the washer door remained locked, so the clothes I needed for my trip were locked in a pool of soapy water and I could not get to them.I miss the old fashioned, top-loading machines my building used to have. While they were not fancy and high-tech, they always worked.
This company only continues to get worse. Thr apartment complex has installed these machines and it has been nothing but a nightmare. First, paying with the digital cards is beyond a hassle. Most of the laundry rooms are under ground so you can't get service to start the machines. You have to exit the room and come back. Beyond that, I have requested numerous refunds for faulty machines. I have also requested the machines be serviced by a technician, not once has a technician ever come out. One of the dryers has been broken for over 6 months. I request a service at least once a month without any help. One of the machines charged my account twice on numerous occasions. I was told to contact support via email for a faster response. I asked when I could expect a response and was told "we will respond in a timely manner" and hung up on me. It's been weeks and still no response. Avoid this company at all costs!!!
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With more than one million machines in service, we are the leading provider of laundry solutions and air vending services in the United States, Canada, and Europe. For more than 90 years, our driving purpose has been to provide consistent innovation, dependable equipment, and people-focused service to make life easier for more than 40 million residents, consumers, property managers, and owners every day.See more
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