cscsw.com

1.2
1.2 Based on 201 reviews

With more than one million machines in service, we are the leading provider of laundry solutions and air vending services in the United States, Canada, and Europe. For more than 90 years, our driving purpose has been to provide consistent innovation, depe...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

1.2

/
5

201 Reviews

5 Star
4%
4 Star
0%
3 Star
0%
2 Star
2%
1 Star
94%

Filtered Reviews

Filter Reviews

Review Time

Jeremy
Took my money and will not give it back

I had a refund of 57 dollars ot took them a month to process that and when they did they only gave me 7 dollars and kept the rest of my money I been on the phone with these people everyday and Noone can give me my money so I'm going to file the biggest complaint with the news station and I'm going to file a police report for them stealing my money and refusing to give it back to me. Is it because I'm black

1
Date of experience: Aug 16, 2024
jjmmapd86
Worst service ever

I have intentionally waited almost a week to write this review so I could make sure my emotions were not involved and just state the facts. If I could give this app zero stars, I would, but we all know that's not how the rating system works. I have had to use the CSC laundry app 5 times at 5 different campgrounds and each time it was a pain in the backside. Two of the times using the app I've had to report to CSC Service Works because a machine wasn't working. Both times ended in my blood boiling over ineptness and a head ache, like a real physical head ache. This last time the machine took my money, I followed the directions and pressed start and it then gave me an error and wouldn't start. I downloaded the service works app like the instructions said in order to report a problem with the machine, but when I scanned the "license plate" on the machine it told me the machine didn't exist. So, I called the company to report the issue. Of course you are placed on hold immediately and every 30 seconds a recording would come on saying "your time is important to us, we will be with you shortly". Apprently that is a lie because 30 minutes of my time later someone finally came on the line. When I said I was reporting a machine that wasn't working they asked for the "license plate" of the machine. I read it off the machine to her and she said, "that machine doesn't exist." I said, "it does, I'm looking at it, and it took my money." She asked to put me on hold again so I could be transferred to someone who could refund my money. 15 minutes later I had to start all over with the conversation. I literally roll my eyes and start looking for a laundry mat when I see these CSC operated machines. This is the WORST service ever. I encourage all campgrounds, apartments, and other places who use this service to please rethink and use something else.

1
Date of experience: Aug 15, 2024
Julie B.
PLEASE SHUT DOWN THIS COMPANY.

I don’t understand how is this company still in business despite having hundreds and thousands of complaints, and literally has become a popular opinion that do not use their machines. Not only their washer and dryers are subpar, their tire inflating machines are equally a rundown failure. They just take your money to not provide services. On top of that, not a single time have I ever received a refund out of them. I have drained almost $50 on their machines and thrown some good clothes worth $100s because their machines spoiled them. PLEASE SHUT THIS COMPANY DOWN.

1
Date of experience: Aug 13, 2024
Emmett Hughes
CSC service works scam

CSC service work sent me postal mail a few days ago calming their network had been hacked and my personal info (Name, credit card number, birth date, and all my GOV info) was stolen. They suggest I sign up for their credit card protection plan.It scream "SCAM" to me for I never have given them my personal info nor have I ever used a LAUNDRY APP/COMPANY..

1
Date of experience: Aug 12, 2024
Walter Barnes
The washers and dryers are out of…

The washers and dryers are out of service half of the time, and then don’t work another 10% of the time! The washers always suck and don’t drain a lot of the time, and the dryers take like 3 cycles to dry anything! And it’s way overpriced not even taking into consideration how much it costs :/

1
Date of experience: Aug 11, 2024
Sutton Ross
This company is the worst company

This company is the worst company. They are scam artists and continually raise prices. They don't fix problems with their machines,bI have repeatedly reported problems with the dryers without repairs being completed. They only allow you to request a refund once and I have probably lost at least $50. and I've received $3.50 back.

1
Date of experience: Aug 10, 2024
Terrible Service - Call Center Cannot Even Contact Technicians

UPDATE: The company responded on Trust Pilot but no resolution yet. They won't tell me when the service will be done so I'm left wondering if it ever will. We moved into an apartment building serviced by this company and the card that dispenses laundry cards doesn't work. It has been six weeks. The landlord also has called and put in work orders. The service tickets are marked closed within an hour or so without anyone actually servicing the machine. This has happened multiple times. I don't know if it's the technicians they contract with lying to the company or the company itself blowing us off but the end result is the same. I have talked with reps on the phone to see if I can get a time for service to be there but they can't give it to me and have no way, so they say, to contact the technicians directly

1
Date of experience: Jul 09, 2024
WaKiNo60
3 machines i tried to use dont work

3 machines i tried to use dont work. One ate .25, two ate $2.00.They havent sent my previous refunds ever since they replaced the machines. Before that they broke down constantly. When they went digital with the new machines after putting money in the account, i could not access the account or get help and they kept my $40. I think this must be a money laundering scam. I have lived here for 8 years. at first i could get a refund before digital machines. Now if you call for help, if you want to talk to an agent they refer you to a line that does not do what you need. Or they tell you to go online to make a claim: doesnt work. It doesnt even recognize the machine number. Then they tell you to sign up for a mobile app. Why would I give these crooks access to my data!!!

1
Date of experience: Jun 30, 2024
Becki Adams
AVOID AT ALL COSTS

This is the worst company ever! If I could give them zero stars, I would. The machines at our apartments are ALWAYS broken. I fill out their maintenance request forms weekly and NOTHING happens. My clothes and sheets have been ruined, and they do NOTHING to fix the situation. It makes it worse that our apartment management doesn't push on them to do anything about the situation. AVOID THIS COMPANY AT ALL COSTS! They should be shut down.

1
Date of experience: Jun 30, 2024
Clare Walker
CSC don’t CARE

When ever you sent a Request in for the Maschine and you Request your Money back maybe you lucky and fix it but your Money Requests never be answered and then the Charges are up for what you’re s…… service no matter what service if you call them oh well friendly is noticeably 🤬 This one Star is even too much

1
Date of experience: Jun 27, 2024

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • With more than one million machines in service, we are the leading provider of laundry solutions and air vending services in the United States, Canada, and Europe. For more than 90 years, our driving purpose has been to provide consistent innovation, dependable equipment, and people-focused service to make life easier for more than 40 million residents, consumers, property managers, and owners every day.See more

  • email customerservice@cscsw.com
  • call 18442729675
  • language https://cscsw.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More