Review Time
We ordered two matching leather armchairs. The helpline was very good, the ordering process simple, and we were allowed to pay some cash on delivery. The chairs took maybe a month to come, arrived at the time they said they would, and we gave the drivers a tip as they were very helpful. We love the chairs, they look great and the quality is excellent.
S .Wilkinson (after sales manager)I wanted to express my surprise and gratitude for your prompt and helpful response. Initially, I was prepared for a lengthy and potentially frustrating process, given that my sofa frame became faulty just over a year after purchase. My sofa had a 1 year guarantee. I was on the verge of contacting Trading Standards and my card company to explore options for a refund.However, your company's after-sales service has exceeded my expectations. Your emails demonstrate a genuine effort to assist me, and I appreciate the proactive approach you've taken to resolve the issue. In an era where many companies might simply say "no," your team's dedication to customer satisfaction is truly commendable.As a token of my appreciation, I intend to leave positive five-star reviews on Trustpilot and Google. I hope this will help build confidence in your company for other customers who, like me, may be cautious when buying online.Thank you again for the exceptional customer service. It's a pleasure to deal with a company that truly cares about its customers.
I was looking for a retro style tub armchair and found just the one I was looking for. I needed it in a hurry and contacted their orders department. Seriously, these guys are brilliant! So helpful and extremely efficient. Got the chair within days. Brilliant service and a brilliant product.
Received computer generated response that l have noticed every complaint received apart from that zip all, received update they don't want to know even though problem has been going on 18 months now they are saying it is out of warranty but they have not done anything in 18 months apart from send me a dab of dried up paint and now they have told me not to contact manufacturers as this would be out of order didn't expect any difference as l have had problems getting a response from the beginning
I just wanted to say thank you for such a wonderful service. I’m absolutely delighted with my order! The delivery men were courteous and polite — they deserve a special mention as well.Many thanks again!
We looked at a product online, but was uncertain if we wanted to proceed. We chatted with Louise online, and arranged a visit. We decided to purchase and was offered the same discounts as online, staff unpacked the product to ensure we were happy and repacked prior to loading into our vehicle. All staff were pleasant and helpful. Great product, great service.
Brilliant absolutely amazing LOVE THE QUALITY OF THE SOFAS AND THE DETAILESMART AND COMFORTABLE CHESTERFIELDS. You basically cut out the middle man and order directly from the factory. Delivery can take some time but its expected for handcrafted fullgrain leather they have a lovely earthy smell love the fact that you can pay half now and half on delivery customer service Brilliant from purchase to delivery I am over the moon and happy with everything thankyou designersofas4u
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Designer Sofas 4U established as an online furniture retailer in 2007. Since its launch it has an unprecedented response and has already built an excellent reputation and web presence.
With our 20 year experience of the furniture industry it has been an instant success. We offer our customers the funkiest/trendiest quality furniture, excellent customer service and value for money. It is already projected that within the next 12 months Designer Sofas 4u will become one of UK’s largest leading online furniture store.
We’ve spent years perfecting our craft and that’s why we’re pleased to offer a bespoke, made-to-order sofa option created especially for you to your exact needs and specifications as well reliable, quick delivery and we’re happy to offer an incredible 0% interest free finance option on ALL of our orders.
We offer free fabric and leather samples, Chesterfield Sofa aftercare advice, a 14-day money back guarantee, a low price promise and even a 12-month warranty on all purchases made with us. Why not visit us in our Blackburn showroom or contact us on 01254 268590 and start your journey to your perfect sofa today?See more
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