Review Time
Excellent company from start to delivery + moreOrder was smooth, updates were regular, and delivery was excellent.Very happy with the quality, style and comfort of the leather finish.Small damaged button, and without any issues a. New pack of buttons arrived next day. Following week an engineer arrived to replace said button.Can't go wrong here. Trust is key. Quality is top A+++.
Ordered a chair from there website I was contacted shortly after by a member on WhatsApp notifying me the cushion I had chose was extremely hard I then opted for the softer cushion... all going well so far, then came the delivery I received a text with a time and date and was asked to reply with yes or no to the delivery date and time, seen as the delivery date was acceptable I replied with yes. Anyhow the date came and I was given a time slot of 15:00-18:00 pm a large time gap but ok. I waited in the vacant house and surely enough no delivery, I chalked this up to a no show. The time was 21:15 and I received a phone call asking where I was it was the delivery people way out of the time slot they had allocated, due to me leaving town it then became a rush to get back to the property to accept the chair. I was constantly phoned asking where I was how long I was going to be etc I explained the time slot was 15:00-18:00 and it was now 9 pm once I arrived back the delivery driver decided he would carry the chair in whilst smoking a cigarette to which he stumped the cigarette out on my plastic bin and dropped the butt on the grass on my property. The two delivery men couldn't give me a reason why the delivery was late and why I had not recieved even a text to notify me of a change in time they were absolutely not intrested. I locked up the house and the passenger of the delivery van asked if he could use the toilet even though he had just watched me lock up. I wasn't prepared to allow either of them back into the house especially with how they treated my property and had spoken to me. I understand deliveries run late etc but there was no notification and a sheer lack of respect, not to mention smoking a cigarette whilst holding a chair . I will see what the quality of the chair is like and adjust this review accordingly
I ordered a sofa on the 5th May 2025 and it still has not arrived. The delivery date wasn’t given, until I asked and has been changed on two occasions. Yesterday the 13th June I get a call saying they don’t have that colour in stock. They will send me a letter with a sample, which I haven’t received yet regarding a change of fabric colour. If you want to be messed around, given false promises and let down and kept hanging, then this is a great company to buy a sofa from. If you don’t, I would consider purchasing your sofa elsewhere.
Very poor quality seat cushions filling have gone saggy and flat after just 6 months use on 2 x brown 3 seater leather Chesterfield sofas which now look dreadfully sad. We brought the issue of the saggy seat cushions fillings to the attention of DS4U 7 months ago, but were informed that they would NOT replace the seat cushions as they are all like this in their expensive "vintage Chesterfield sofa range".If we had known this at the point of sale, we would never have purchased these 2 sofas This is just not acceptable customer service that you would expect when spending nearly £3000 on two sofas. DS4U customer service is as unsupportive as it's "not fit for purpose" flat saggy seat cushions. We feel that we have been ripped off by this company as nobody from this company has ever bothered to address this issue. I will now escalate this issue to the trading standards
Awful company, basically a drop ship company with no stock. Ordered a children's bed only to be told it was not in stock 1 day after payment had been made and when i found an alternative once again to be told it was not in available. Instead of cancelling pending payment, they allowed it to be taken and informed me it would take at least 7-10 days for the refund to be processed.Complete scam just a way to hold on to money not belonging to them AVOID AT ALL COSTS!!
We bought previously from designer sofas 4 u and because of the exceptional quality products and excellent exuberant customer service and careful packaging and delivery service we decided to revamp our living room and we had the Claremont 3 seater and decided to rejigg our wing back armchairs again from designer sofas 4u in amethyst and now my mum absolutely loves her new armchair and loved connecting with the helpful friendly delivery guys xx they phoned to check and turned up promptly which is great so you know how to juggle rest of your day 10 out of 10 xx
Today after a long Waite and many emails backward and forward I received my arm chair.I would have given 5 star for the quality of their product, but the reason for 3 star is their customer service . They are borderline rude and aggressive . But the armchair is of excellent quality and design. I am pleased with my purchase and would have liked to buy again from this company, but I decided is not worth the stress they gave me.
A huge thank you – times five stars ***** and then some!The furniture is absolutely gorgeous – the colours are stunning, and it is wonderfully comfy too. I am completely in love!A big thank you to lovely Bee for being so patient and accommodating, and to Vicky for sending the extra swatches – you are both brilliant. And thank you to the whole wonderful team!Massive kudos to the two charming delivery gents – they were ever so kind, reassuring, and went above and beyond to carefully get the armchair through a rather snug hallway without leaving a scratch.I’m absolutely chuffed to bits and already counting down the days until the rocker arrives later in June.Truly grateful to each and every one of you – you have made me a very happy customer indeed. And what an amazing early birthday treat (celebrating next week)!
From start to finish they kept me fully update. The sofas I purchased are absolutely stunning. Beautiful soft smooth leather, quality i have not seen anything better. Customer service is tge best I have ever dealt with. Would strongly recommend this company. Thank you
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Designer Sofas 4U established as an online furniture retailer in 2007. Since its launch it has an unprecedented response and has already built an excellent reputation and web presence.
With our 20 year experience of the furniture industry it has been an instant success. We offer our customers the funkiest/trendiest quality furniture, excellent customer service and value for money. It is already projected that within the next 12 months Designer Sofas 4u will become one of UK’s largest leading online furniture store.
We’ve spent years perfecting our craft and that’s why we’re pleased to offer a bespoke, made-to-order sofa option created especially for you to your exact needs and specifications as well reliable, quick delivery and we’re happy to offer an incredible 0% interest free finance option on ALL of our orders.
We offer free fabric and leather samples, Chesterfield Sofa aftercare advice, a 14-day money back guarantee, a low price promise and even a 12-month warranty on all purchases made with us. Why not visit us in our Blackburn showroom or contact us on 01254 268590 and start your journey to your perfect sofa today?See more
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